Qureos Mentor

Hillwood Development Company, LLC.

<div>Company Overview:
Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence and teamwork. The company is a full-service real estate developer, investor and advisor focused on developing opportunities for investors, partners and communities around the world. See additional details at www.hillwood.com.

Position Summary:
Hillwood is seeking an experienced Senior Business and Quality Analyst (Analyst) to join our centralized Information Technology (IT) Applications team in Dallas, Texas. This role will focus on enterprise-grade application maintenance, development, and process improvement while serving as a functional lead for key IT systems. The Analyst will work cross-functionally across the organization, partnering with Technology and business stakeholders to drive strategic initiatives, provide application support, and deliver high-quality customer service. They will also play a key role in quality assurance, ensuring testing standards are met throughout the software development lifecycle and optimizing internal processes to enhance efficiency and product quality. The ideal candidate is a strategic thinker and problem solver with a track record of developing innovative solutions to support business operations.

 Responsibilities:

Business Analyst:
<ul>
<li>Business Processes and Requirements Definition:
</li><li><ul><li>Lead planning, gathering, analysis, and documentation of user and functional requirements for process improvements, automation, and system enhancements.</li>
</ul></li><li>Lead Systems Design, Configuration, and Product Support:
</li></ul><ul><li><div><ul><li>Oversee technology integration into business operations, ensuring applications enhance operational efficiency and performance.</li>
<li>Manage third-party integrations and maintain data integrity and system reliability.</li>
<li>Collaborate with application consultants and subject matter experts to optimize application functionality and usability.</li>
<li>Partner with all Hillwood divisions and functional departments to define business needs and foster strong communication and collaboration with division associates.</li>
</ul></div></li></ul><ul><li>Drive Project Analysis and Execution:
</li><li><ul><li>Analyze, design, and assist with writing Project Charter and Project Plan as well as functional specifications based on business requirements.</li>
<li>Work with process managers, service managers, project managers, analysts, engineers, and architects to develop solutions and resolve business challenges.</li>
<li>Manage project timelines, prioritize workload, and effectively communicate project status, outcomes, and risks.</li>
</ul></li></ul><ul><li>Functional Systems and Business Process Expertise:
<ul><li>Provide day-to-day resolutions for business, system, and user issues.</li>
<li>Provide training and technical support to users and deploy new systems and enhancements.</li>
</ul>
</li> </ul>Quality Assurance:
<ul>
<li>QA Program Leadership:
</li></ul><ul><li><div><ul><li>Develop and execute comprehensive test plans to ensure software quality from design through release.</li>
<li>Utilize automated testing tools and techniques to optimize testing efficiency.</li>
<li>Ensure compliance with quality standards throughout the development lifecycle.</li>
</ul></div></li></ul><ul><li>System Testing and End-User Adoption:
</li><li><ul><li>Conduct functional, regression, and performance testing to validate software solutions meet business requirements.</li>
</ul></li></ul><ul><li><div><ul><li>Identify, document, and track software defects while driving timely resolution and verifying fixes.</li>
<li>Create end-user support documentation to support the adoption of new software features and functionalities.</li>
<li>Perform root cause analysis on defects and recommend process improvements.</li>
</ul></div></li></ul><ul><li>Quality Assurance Monitoring and Reporting:</li>
</ul><ul><li><div><ul><li>Develop and maintain quality metrics, dashboards, and reports to communicate testing progress and quality status to business stakeholders.</li>
<li>Implement and monitor continuous integration and continuous deployment (CI/CD) processes for consistent software quality.</li>
<li>Ensure adherence to industry best practices and company standards for software quality assurance.</li>
</ul></div></li></ul><ul><li>Process Improvement and Innovation:</li>
<li><ul><li>Identify opportunities for improvement to enhance QA processes and recommend innovative solutions.</li>
<li>Stay informed about new developments in quality assurance methodologies and tools, implementing best practices into the QA program.</li>
</ul></li>
</ul> Required Skills and Abilities:
<ul><li>Working knowledge of IT best practices, methodologies, and frameworks (e.g., ITIL, CMM, Agile, Scrum, DevOps).</li>
<li>Deep understanding of QA methodologies, testing processes, and automation tools across various platforms (e.g., mobile, web, COTS).</li>
<li>Strong analytical and problem-solving skills, with the ability to assess business processes and identify technology-driven improvements.</li>
<li>Demonstrated project management skills, with experience adhering to Agile, Scrum, and DevOps best practices.</li>
<li>Ability to multi-task, prioritize workload, and work independently in a fast-paced environment.</li>
<li>Strong attention to detail and data accuracy, ensuring system integrity and compliance.</li>
<li>Excellent presentation, communication, and interpersonal skills, with the ability to collaborate across teams and levels of the organization.</li>
<li>Ability to multi-task, prioritize workload, and work independently in a fast-paced environment.</li>
<li>Ability to train and support end users, facilitating adoption of new systems and enhancements.</li>
</ul>
 Education and Experience:
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, Finance, or Accounting.</li>
<li>5+ years of experience supporting and maintaining enterprise applications (ERPs, Financial Planning &amp; Analysis systems, CRMs, RPA tools, custom applications).</li>
<li>3+ years of experience implementing large-scale software solutions using Agile or Waterfall methodologies in complex environments.</li>
<li>Software implementation experience, including business requirements gathering, fit-gap analysis, system configuration, data validation, regression testing, and user training.</li>
<li>Familiarity with SQL is strongly preferred.</li>
</ul>
 EEO Statement:

 Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

#CORP</div>

Senior Business and Quality Analyst

<div>Company Overview:

Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence, and teamwork. The company is a full-service real estate developer, investor, and advisor focused on developing opportunities for investors, partners, and communities around the world. See additional details at www.hillwood.com.

Position Summary:

Hillwood IT is seeking a highly skilled IT Messaging &amp; Collaboration Engineer to join our dynamic and growing team in Dallas, TX. This role will play a primary ownership role in the management, governance, and ongoing evolution of Hillwood&rsquo;s Microsoft 365 and collaboration environments. Responsibilities include platform administration, integration, maintenance, and operational support across messaging, voice, conferencing, and collaboration services. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, and a collaborative mindset, along with a passion for delivering a secure, modern, and reliable digital workspace experience for Hillwood employees and customers.

 Responsibilities:

Messaging and Collaboration Platforms:
<ul>
<li>Administer, configure, and support enterprise messaging and collaboration platforms, including Microsoft Exchange Online, Microsoft Teams, and Webex Calling/Meetings, across cloud and hybrid environments.</li>
<li>Manage voice, video, chat, and meeting services, including calling plans, auto attendants, call queues, voicemail, meeting policies, and user provisioning.</li>
<li>Support integrations between collaboration platforms and identity, security, and endpoint management systems.</li>
</ul>
Operations, Support and Incident Management:
<ul>
<li>Provide Level 2/3 operational support for messaging, collaboration, voice, and conferencing services, including incident resolution, problem management, and service restoration.</li>
<li>Track, manage, and close incidents and service requests in alignment with ITIL-based processes.</li>
<li>Develop and maintain operational documentation, runbooks, and troubleshooting guides.</li>
</ul>
Security, Compliance and Governance:
<ul>
<li>Support messaging and collaboration compliance capabilities, including eDiscovery, Legal Hold, retention policies, and audit requirements.</li>
<li>Partner with Security and Compliance teams to implement platform governance, lifecycle management, and data protection controls.</li>
<li>Support email security gateways and anti-spam technologies (e.g., Proofpoint).</li>
</ul>
 Conference Room and AV Systems:
<ul>
<li>Administer and support conference room technologies, including Microsoft Teams Rooms, Webex Rooms, conferencing peripherals, room scheduling panels, and integrated AV systems.</li>
<li>Partner with Facilities, vendors, and IT teams on conference room deployments, upgrades, and lifecycle management.</li>
<li>Monitor room health, perform root-cause analysis, and resolve issues impacting in-room and hybrid meeting experiences.</li>
</ul>
Projects and Continuous Improvement:
<ul>
<li>Participate in planning, testing, and implementation of collaboration-related projects, upgrades, and service enhancements.</li>
<li>Evaluate new collaboration features, conferencing technologies, and user experience improvements.</li>
<li>Serve as a technical advisor to business stakeholders on collaboration best practices.</li>
</ul>
Required Skills and Abilities:
<ul>
<li>Expert‑level knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Entra ID (Azure AD).</li>
<li>Strong troubleshooting and problem‑solving skills across messaging, collaboration, voice, conferencing, desktop, mobile, and room‑based scenarios, with demonstrated root‑cause analysis capability.</li>
<li>Proven experience developing operational runbooks, change plans, and stakeholder communications aligned with ITSM/ITIL processes.</li>
<li>Ability to manage multiple priorities, balancing project delivery with day‑to‑day operational responsibilities while consistently meeting deadlines.</li>
<li>Strong collaboration and communication skills, with the ability to work effectively in a cross‑matrixed environment with internal teams, vendors, and remote staff.</li>
<li>Demonstrated ability to quickly learn, evaluate, and apply new messaging, collaboration, and conferencing technologies.</li>
</ul>
Education and Experience:
<ul>
<li>Bachelor&rsquo;s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience.</li>
<li>Minimum of 6 years of related IT experience, or 12 years of experience in lieu of a degree.</li>
<li>5&ndash;7+ years of Microsoft administration experience, including at least 3 years of hands‑on Microsoft 365 messaging experience in an enterprise environment.</li>
<li>Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.</li>
<li>ITIL v4 Foundation certification preferred.</li>
<li>Experience with email security gateways (e.g., Proofpoint) preferred.</li>
<li>Experience supporting conference room technologies and AV systems strongly preferred.</li>
<li>Familiarity with PowerShell or scripting for automation and reporting is a plus.</li>
</ul>
 Physical Requirements and Work Environment:
<ul>
<li>Ability to maintain a professional appearance and adhere to Hillwood&rsquo;s office and dress code standards.</li>
<li>On‑site presence required 3&ndash;4 days per week.</li>
</ul>
Equal Employment Opportunity Statement (EEO):

Hillwood is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

#CORP</div>

IT Messaging & Collaboration Engineer

Join Hillwood Development Company, LLC. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hillwood Development Company, LLC.

About Company

Senior Business and Quality Analyst

IT Messaging & Collaboration Engineer