Qureos Mentor

Hilton Grand Vacations

<div><div><p>We are looking for a Front Desk Clerk to join our team at Studio Homes at Ellis Square. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.</p><p><b>
Why do Team Members Like Working for us:</b></p><ul><li>
Day 1 Benefit Eligibility</li><li>
Recognition Programs and Rewards</li><li>
Discounted Hilton hotel rates worldwide!</li><li>
401(k) program with company match.</li><li>
Paid Time off and Paid Sick Days</li><li>
Employee stock purchase program</li><li>
Tuition reimbursement programs</li><li>
Numerous learning and advancement opportunities</li><li>
And more!
</li></ul><p></p><p><b>Schedule details:</b> Full-Time - Must be able to work varied shifts, including weekends and holidays.
</p></div><div><p><b>Main Responsibilities:
</b></p><ul><li>Inputs information into the reservation's system.</li><li>
Assists guests with reservations or changes as the need arises.</li><li>
Generates invoices and collects payments.
</li><li>Maintains safety deposit boxes.</li><li>
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.</li><li>
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.</li></ul></div><div><p><b>
What are we looking for?</b></p><ul><li>
A professional demeanor.
</li><li>Proficient English language, both verbally and in writing.</li><li>
Ability to multi-task responsibilities and prioritize.
</li><li>At least 1 year of related experience or customer service.
</li></ul><p></p><p>Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces&reg; list consecutively in 2021 and 2022, awarded two sought-after Stevie&reg; Awards in The 20th Annual American Business Awards&reg; including a Gold Stevie for Company of the Year &ndash; Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel &amp; Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation&rsquo;s &ldquo;Best Adoption-Friendly Workplaces&rdquo; list and becoming a Great Place to Work&reg; certified company in 2022.</p><p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div></div>

Front Desk Clerk

<div><div><p>As a <b>Sales Gallery Coordinator</b>, you will be responsible for providing outstanding service to both our internal and external customers. Support Sales and Marketing Departments by performing Sales Front Desk, Gifting and Kitchen responsibilities in a smooth and consistent manner.</p></div><div><ul><li>
Track daily attendance and training attendance.</li><li>
Set and update the various Sales Executive Rotations daily and any specialty rotations on the effective dates.</li><li>
Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.</li><li>
Answer all phone calls and direct to the appropriate employees.</li><li>
Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.</li><li>
Keep caf&eacute; and refreshment areas cleaned and stocked at all times.</li><li>
Assist with Extra Premiums for all departments and reconciles nightly.</li><li>
Issue all Taxi/Uber reimbursements to Guests and Owners.</li><li>
Coordinate with the transportation team pick up and drop off details for our guests and owners coming to and from the presentations.</li><li>
Carries out all reasonable requests by management of which a team member is capable of performing.</li></ul></div><div><p><b>
Outstanding Candidates we are looking for?</b></p><p><b>
To fulfill this role optimally, you must possess the following minimum qualifications:</b></p><ul><li>
High School diploma or equivalent.</li><li>
Able to work a flexible schedule to include evenings, weekends, and holidays.</li><li>
Previous customer service experience.</li></ul><p><b>
Why do Team Members enjoy working with us:</b></p><p>
This position has a competitive hourly of $18.00.
</p><ul><li>Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision</li><li>
Recognition Programs and Rewards</li><li>
Travel Discounts Program</li><li>
Outstanding Paid Vacation Program and Paid Sick Days</li><li>
Employee Assistance Program that supports your physical and mental wellbeing</li><li>
401(k) program with company match</li><li>
Tuition reimbursement programs</li><li>
Employee Stock purchase program</li><li>
Numerous learning and advancement opportunities</li><li>
And more!</li></ul><p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div></div>

Coordinator Sales Gallery - Bilingual

<div><div><p>Join our amazing Team at the Anderson Ocean Club, a luxurious 172-unit property on the shores of the Atlantic Ocean in beautiful Myrtle Beach! You&rsquo;ll be working alongside approximately 100 fellow Team Members who are dedicated to providing memorable vacation experiences to our Guests- we can&rsquo;t wait for you to join us!</p><p>
Envision working at a seafront resort on Myrtle Beach&rsquo;s Grand Strand, with attractions such as Broadway at the Beach within two miles!</p><p>
We seek an upbeat team member who enjoys helping guests make memories of a lifetime.</p><p>
</p><p>Why Do Team Members Like Working For Us:</p><ul><li>
Motivating base pay</li><li>
Quarterly Bonuses</li><li>
Benefits on day one</li><li>
Daily Pay* - get your earned pay any time before payday</li><li>
Recognition Programs and Rewards</li><li>
Discounted Hilton hotel rates worldwide</li><li>
401(k) program with company match</li><li>
Employee stock purchase program</li><li>
Paid Holidays, Sick days, and Generous Paid Time Off Program</li><li>
Tuition reimbursement</li>
Numerous learning and career advancement opportunities<br>
<li>
</li></ul><p></p><p>Schedule Details: We would like team members to have open availability</p><p>
</p><p><b>What will I be doing?</b></p><ul><li>
Greets and assists owners and guests in appropriately transporting and securing their luggage and other special requests and deliveries.</li><li>
Monitors the front entrance of the property and arrivals.</li><li>
Provides instructions and information regarding the amenities of the room and property services based on our brand standards.</li><li>
Ensures an organized, safe, clean front entrance and lobby area.</li>
Carries out reasonable requests by management, including assisting other departments.<br>
<li>
</li></ul><p>Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplace list in 2021, being a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, being ranked a top company by LinkedIn in Travel &amp; Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work&reg; certified company, earning our 2022 certification.</p><p>
</p><ul><li>Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.</li></ul><p>
**Quarterly bonus is not guaranteed</p><p><b><br>
What are we looking for?</b></p><ul><li>
Current and valid State Driver&rsquo;s License.</li><li>
6 months of Customer service experience.</li><li>
Ability to drive both automatic and manual transmission vehicles.</li><li>
Self-starting personality with an even disposition.</li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds. Stand, sit, or walk for an extended period or an entire work shift. Move at a speed that is required to respond to work situations (e.g., run, walk, jog), with or without reasonable accommodations.<br>
<li>
</li></ul><p>We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request accommodation.</p></div><div><p><b>
What will I be doing?</b></p><ul><li>
Greets and assists owners and guests in appropriately transporting and securing their luggage and other special requests and deliveries.</li><li>
Monitors the front entrance of the property and arrivals.</li><li>
Provides instructions and information regarding the amenities of the room and property services based on our brand standards.</li><li>
Ensures an organized, safe, clean front entrance and lobby area.</li><li>
Carries out reasonable requests by management, including assisting other departments.</li></ul></div><div><p><b>
What are we looking for?</b></p><ul><li>
Current and valid State Driver&rsquo;s License.</li><li>
6 months of Customer service experience.</li><li>
Ability to drive both automatic and manual transmission vehicles.</li><li>
Self-starting personality with an even disposition.</li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds. Stand, sit, or walk for an extended period or an entire work shift. Move at a speed that is required to respond to work situations (e.g., run, walk, jog), with or without reasonable accommodations.<br>
<li>
</li></ul><p>We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request accommodation.</p></div></div>

Bellperson & Valet (Part-time)

<div><div><p>This position will collaborate with the on-site and off-property marketing teams as well as the marketing leaders to enhance and increase bookings for Hilton Grand Vacations.</p><p><b>
Why do Team Members Like Working for us?</b></p><p>
We offer an excellent benefits package to our full-time Team Members that include:</p><ul><li>
Pay rate is $54,880 per year, plus commissions and bonuses governed by a compensation plan. Assistant Marketing Managers have targeted annual earnings of $98,000 per year, with some Team Members earning substantially more based on their individual performance.</li><li>
Medical, Dental, and Vision insurance from Day One</li><li>
Generous Paid Time Off Program including Paid Sick Days and Parental Leave</li><li>
401k savings plan with company match, Life insurance, Company stock purchase program</li><li>
Tuition reimbursement for continuing education on job related degree and certification programs</li><li>
HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!</li></ul><p>
</p><p>HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's &quot;America's Greatest Workplaces for Parents &amp; Families.&quot; Over the past 30 years, the highest honor we&rsquo;ve received is the continued loyalty of our Owners, Members and Guests. We&rsquo;ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.</p><p><b>
Schedule Details:</b></p><p>
Our Assistant Marketing Manager will work a flexible schedule to include weekends and holidays.</p></div><div><p><b>
As an Assistant Manager Marketing, you will be responsible for</b> :</p><ul><li>
Provides, and is responsible for supervision of Marketing Representatives and Guest Ambassadors at on-site and off-property locations.</li><li>
Assists the Marketing Management team with day-to-day operations, including maintaining and increasing the number of guest contacts and bookings, staff assignment and scheduling.</li><li>
Supports the team to achieve budget and regional/corporate objectives and ensure timely delivery of targets and goals.</li><li>
Develops marketing programs and methods to maximize bookings at on-site and off-property marketing desks.</li><li>
Coaches Marketing Representatives and Guest Ambassadors on performance; completes documentation and issues verbal and written disciplinary actions as appropriate.</li><li>
Ensures Marketing Representatives and Guest Ambassadors provide quality customer service.</li><li>
Responsible for conducting daily informational, motivational and/or training meetings with team members.</li><li>
Must have knowledge of Marketing Representatives job functions including booking tours, servicing guests, or sell activities.</li><li>
Makes recommendations to Marketing Management to control tour flow (e.g. changes to income qualification, changes to tour gifting levels, etc.).</li><li>
Responsible for lead generation and lead management (e.g. assigning and monitoring)</li><li>
Knowledgeable of company systems and software and provides reporting and insights</li><li>
Performs any reasonable request by management that supports the department's mission and goals</li></ul><p>
</p></div><div><p><b>To fulfill this role successfully, you must possess the following minimum qualifications and experience:</b></p><ul><li>
High School Diploma or equivalent</li><li>
Able to work flexible schedules including mornings, evenings, weekends and holidays</li><li>
Minimum of 2 years marketing or sales work experience</li><li>
Minimum 6 months of people management and/or experience leading a team in a sales or marketing environment</li><li>
Knowledge and effective application of MS Office programs including Word, Outlook and Excel.</li><li>
Good interpersonal skills.</li><li>
Proven track record to resolving customer service issues.</li><li>
Required to supervise multiple duties in a fast-paced environment.</li><li>
Reliable transportation needed.</li></ul><p>
</p><p><b>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</b></p><ul><li>
BA/BS/Bachelor's Degree</li><li>
2+ years people management experience in a sales or marketing environment</li></ul><p>
</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div></div><p></p>

Assistant Manager Marketing

<div><div><p><b>About the role:<br>
</b></p><p><br>
Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway.
</p><p><b>Key Responsibilities:
</b></p><ul><li>Provide engaging customer service in an inbound Call Center environment.
</li><li>Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. You will respond to direct mail solicitations, email campaigns, and web advertising.
</li><li>Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
</li><li>Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
</li><li>Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
</li><li>Verify all trip and tour specifics related to each package and give pertinent information on their stay.
</li><li>Assist travelers with any issues they could encounter before or after departure as part of their trip package.
</li>Respect our guests' privacy and the protection of all personal information about our business.<br>
<li>
<br>
</li></ul><p><b>Schedule:
</b></p><ul><li>The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available.</li></ul><p><b><br>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
</b></p><ul><li>Timeshare/hospitality background preferred
</li><li>Inbound/Outbound Call Center Environment Experience
</li><li>Proficient in Microsoft Office including Outlook and Word</li></ul><p>
</p></div><div><ul><li><b>Why Team Members Love Working Here?
</b></li><li>Driven base pay plus monthly performance incentives
</li><li>Get your earned pay any time before payday through DailyPay*
</li><li>Medical, Dental, and Vision benefits starting on Day One
</li><li>Generous Vacation Time Off Program and Paid Sick Time
</li><li>GO Hilton Discounted hotel rates worldwide
</li><li>Tuition reimbursement programs
</li><li>Recognition Programs and Rewards
</li><li>Internal Growth and Career Pathing</li></ul><p>
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br>
<br>
</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.<br>
<br>
</p></div><div><p><b>What Are We Looking For?
</b></p><p>Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company&rsquo;s success are our Team Members! To fulfill this role optimally, you will have the following minimum qualifications and experience:
</p><ul><li>High School Graduate/GED or equivalent experience
</li><li>Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
</li><li>Proven comfort operating in fast-paced environments with performance metrics.
</li><li>Dedication to providing positive experiences for our customers and co-workers.
</li><li>Eager, self-motivated, and a problem solver &ndash; able to follow defined processes but exercise independent judgment
</li><li>Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.</li></ul></div></div>

Agent Customer Care