Abrar Admin

Hilton Hampton Inn / Homewood Suites

Job description:BASIC PURPOSE:Check-in and check-out guests and respond to inquiries and problems in an efficient, courteousand professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.FUNCTIONS/REPSONSIBILITIES:<ul><li>Handle guest registration and room assignments, accommodating special requests whenever possible.</li><li>Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand</li><li>Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.</li><li>Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.</li><li>Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.</li><li>Cancel room reservations according to procedures.</li><li>Walk customers in a professional and courteous manner according to procedures.</li><li>Manage guest room keys according to policy and request re-keying as necessary.</li><li>Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, Shuttle Driver, and Receptionist.</li><li>Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.</li><li>Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs.</li><li>When needed, assist other departments and employees with any tasks requested by a supervisor or manager.</li><li>Drive passenger van to and from the airport for guest pick up and drop off.</li></ul>KNOWLEDGE AND SKILLS:Education: High School education or equivalent experience.Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not required.Skills and Abilities:<ul><li>Excellent grooming and appearance standards are required</li><li>Excellent verbal and written skills are required</li><li>Problem-solving skills are critical</li><li>Ability to take direction and work independently is required</li><li>Promptness and exceptional attendance is required</li><li>Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.</li><li>Requires knowledge of and ability to operate computer equipment and the reservations system.</li></ul>Hours Required: Scheduled days and times may vary based on need. Weekends, nights and Holidays may be requiredJob Type: Full timeSalary: $18 -$19 /hourJob Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In personPay: $18.00 - $19.00 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Guest Service Representative / Front Desk

Join Hilton Hampton Inn / Homewood Suites and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hilton Hampton Inn / Homewood Suites

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Guest Service Representative / Front Desk