Urwah Admin

Hilton Hotels

As a Head Waiter, you are responsible for performing the following tasks to the highest standards: 
 
<ul>
<li>Trains, supervises, counsels, and participates in the evaluation of Restaurant staff employees for the efficient operation in the Restaurant. Directs staff in their work assignments. </li>
<li>Responsible for ensuring that Restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis. </li>
<li>Manages and monitors product quality and guest satisfaction in the Restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judge appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner. </li>
<li>Documents inventory forecast usage and monitors supply so that the Restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas. </li>
<li>Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. </li>
</ul>
What are we looking for?
A Head Waiter must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 
<ul>
<li>Thorough knowledge of restaurant operations and preparation techniques in a luxury hotel/restaurant set up</li> <li>Fine dining experience</li>
<li> Strong Knowledge of beverage operations and wines. </li>
<li> Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements. </li>
<li> Ability to communicate in English, both orally and in writing, with guests and team members. </li>
<li>Ability to work under pressure and deal with stressful situations during busy periods. </li>
<li>Ability to access and accurately input information using a moderately complex computer system. </li>
<li>Proficiency in MS Office and Micros </li>
</ul>

Head Waiter (Banquets)

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: Operational Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery. Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets. Maximize treatment revenue through effective yield management of the treatment schedule. Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa s luxury concept. Arrange and attend all menu trials. Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations. Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography. Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards. Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard. Manage and grow membership offerings. Supervise pool operations, ensuring guest safety, comfort, and luxury service. Stay current on competitor activity and global wellness trends to maintain a leading edge. Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards. Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols. Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities. Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times. People Identify training needs and conduct timely performance reviews for the spa team as per company requirements. Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets. Recognize and reward good performance, managing a team member recognition program in line with expectations. Recruit team members in accordance with company and statutory requirements. Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies. Ensure all vacation planning is completed, updated, and in line with business requirements. Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching. Financial Manage the spa s departmental budget and P&amp;L, including forecasts and accruals. Monitor product costs, inventory levels, and implement cost-control measures without compromising quality. Partner with Procurement to source premium, cost-effective products that reflect the spa s luxury positioning. Commercial Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel s wellness offering. Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events. Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

Spa Manager

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

Join Hilton Hotels and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hilton Hotels

ABOUT_COMPANY

Head Waiter (Banquets)

Spa Manager

Careline Operator (Arabic /Russian Speaker)