Qureos Mentor

hims & hers

<div>Hims &amp; Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health &amp; wellness challenges and innovating on their solutions, we&rsquo;re making better health outcomes easier to achieve.
Hims &amp; Hers is a public company, traded on the NYSE under the ticker symbol &ldquo;HIMS.&rdquo; To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company&rsquo;s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.<h2 class="jobSectionHeader">
About the Role:</h2>
Hims &amp; Hers Health, Inc. is redefining the future of healthcare through accessible, high-quality telehealth solutions. We are looking for a strategic and visionary Vice President of Customer Experience to lead our growing customer support organization. This role is instrumental in shaping how millions of customers interact with our brand, ensuring a seamless, empathetic, and efficient experience across every touchpoint.
As VP, Customer Experience, you will oversee a dynamic, global team, managing internal and outsourced partners to deliver world-class service across channels. You will play a key role in scaling operations, evolving our workforce management strategy, and optimizing BPO relationships to meet customer expectations while driving business outcomes.
This is a high-impact leadership position that demands a unique mix of operational rigor, technology acumen, customer obsession, and people-first values.<h2 class="jobSectionHeader">
You Will:</h2><ul><li>
Lead and scale a world-class customer experience organization, owning end-to-end delivery of omnichannel support operations that consistently meet or exceed KPIs such as CSAT, NPS, resolution time, and cost efficiency.</li><li>
Build and operationalize a robust workforce management strategy by overseeing accurate forecasting, capacity planning, real-time management, and scheduling processes that ensure optimal staffing and service levels across all contact channels.</li><li>
Direct the execution and growth of our global BPO operations, managing partner performance against clearly defined SLAs, driving alignment with our quality standards, and optimizing cost while expanding international coverage and capabilities.</li><li>
Advocate for the voice of the customer, capturing and synthesizing feedback from all engagement channels to inform customer-centric product improvements and strategic initiatives across the business.</li><li>
Evaluate and enhance the customer experience technology stack, including CRM systems, helpdesk platforms, AI tools, and analytics solutions to ensure maximum efficiency, scalability, and ease of use for both customers and support agents.</li><li>
Collaborate cross-functionally with Product, Engineering, Growth, Legal, and Operations to develop and align on a holistic customer experience vision, ensuring seamless service integration throughout the user journey.</li><li>
Foster a high-performance culture by recruiting, developing, and mentoring top talent, cultivating a globally distributed team that embraces ownership, transparency, and continuous learning.</li><li>
Continuously identify and integrate innovative service models, technologies, and process improvements to future-proof the customer experience and differentiate Hims &amp; Hers in the digital health space.</li></ul><h2 class="jobSectionHeader">
You Have:</h2><ul><li>
12+ years of experience in Customer Experience, Operations, or Support leadership roles, including at least 5+ years at the executive level in a high-growth, digital-first company.</li><li>
Demonstrated success leading and scaling large global customer support teams, including oversight of Workforce Management and outsourced BPO operations in multiple regions.</li><li>
Deep expertise in customer support metrics, WFM planning tools (e.g., NICE, Verint, Teleopti), and operational analytics.</li><li>
Experience managing large BPO contracts and vendor performance in line with customer satisfaction, quality assurance, and budget targets.</li><li>
Proven track record of improving customer satisfaction and loyalty through transformational initiatives.</li><li>
Analytical, data-driven decision-maker with strong business judgment and the ability to influence at the C-level.</li><li>
Exceptional leadership, communication, and change management skills.</li><li>
Passion for mentoring talent, fostering an inclusive team culture, and modeling values of empathy, transparency, and accountability.</li></ul><h2 class="jobSectionHeader">
Our Benefits (there are more but here are some highlights):</h2><ul><li>
Competitive salary &amp; equity compensation for full-time roles</li><li>
Unlimited PTO, company holidays, and quarterly mental health days</li><li>
Comprehensive health benefits including medical, dental &amp; vision, and parental leave</li><li>
Employee Stock Purchase Program (ESPP)</li><li>
401k benefits with employer matching contribution</li><li>
Offsite team retreats</li></ul>
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply&mdash;even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims &amp; Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims &amp; Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
Compensation Range: $250K - $290K</div> <div id='job-id'>Job Id: gbMTSfZKVWeBJAzMoEn2m5uuv4Yp0AVVuR60KitLAowy8uWRLNCt4cc7LBahpKqvOS7dOJnZEFd7J6aMpVF5VFux58rt2mZOSzrAhsMkiaBcT+UdgSUxtj8zAezuL0zVDDWqVVMLqDbIa7djKDVXiJgKzjc4d+F7Ftw3ggA=</div>

VP, Customer Experience

<div>Hims &amp; Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health &amp; wellness challenges and innovating on their solutions, we&rsquo;re making better health outcomes easier to achieve.
Hims &amp; Hers is a public company, traded on the NYSE under the ticker symbol &ldquo;HIMS.&rdquo; To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company&rsquo;s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.<h2 class="jobSectionHeader">
About the Role:</h2>
We are seeking an experienced, execution-driven Senior Program Manager, Blood Diagnostics to lead the end-to-end operational implementation and readiness of the blood diagnostics vertical. This role will be critical in bringing a strategic business initiative to life&mdash;from concept through launch&mdash;and ensuring all cross-functional teams are aligned, timelines are met, and operational excellence is achieved.
This is a unique opportunity to build new business verticals from the ground up, working at the intersection of healthcare innovation, blood diagnostics, and consumer experience.
This role reports to the Senior Program Manager of Pharmacy Implementation and is embedded within the fast-growing Operations &amp; Compounding Program Management Office (PMO).<h2 class="jobSectionHeader">
You Will:</h2><ul><li>
Lead the end-to-end implementation from initial planning through full-scale operational launch and post-launch optimization for our blood diagnostics vertical.</li><li>
Design and execute scalable processes and workflows aligned with regulatory and clinical standards.</li><li>
Develop and manage detailed project plans using tools like Smartsheet or MS Project, including timelines, resource allocation, dependencies, critical paths, and risk registers.</li><li>
Collaborate cross-functionally with stakeholders in clinical operations, R&amp;D, quality, supply chain, legal, finance, marketing, and customer support to drive seamless implementation.</li><li>
Lead validation and compliance activities to ensure adherence to 503a, 503b, and cGMP requirements.</li><li>
Partner with senior leadership to define program goals, budgets, and KPIs, and regularly report status, risks, and corrective actions.</li><li>
Apply Agile &amp; Waterfall principles where appropriate to enhance adaptability, collaboration, and delivery cadence across workstreams.</li><li>
Oversee the transition from project launch to sustained operations, ensuring process handoffs, training, and systems are in place to support long-term success.</li><li>
Analyze operational performance and optimize workflows through root cause analysis and data-driven decision-making.</li><li>
Create and maintain stakeholder engagement plans, ensuring high visibility and alignment across all levels of the organization.</li><li>
Foster a culture of collaboration, accountability, and innovation, enabling high-performing cross-functional teams to deliver results.</li></ul><h2 class="jobSectionHeader">
You Have:</h2><ul><li>
Minimum 8 years of project management experience, preferably in healthcare, diagnostics, medtech, or life sciences.</li><li>
Demonstrated experience standing up new operational business lines.</li><li>
Strong understanding of clinical workflows, lab operations, or at-home diagnostics is highly preferred.</li><li>
Proven ability to lead cross-functional initiatives involving regulatory, technical, operational, and commercial teams.</li><li>
Exceptional organizational skills, with the ability to manage complex timelines and competing priorities.</li><li>
Skilled in stakeholder management, written and verbal communication, and executive reporting.</li><li>
Proficiency in project management tools (e.g., Asana, Smartsheet, Monday.com, MS Project).</li><li>
PMP or similar certification is a plus.</li></ul><h2 class="jobSectionHeader"> 
Preferred Qualifications:</h2><ul><li>
Comfortable operating in ambiguous, fast-paced environments.</li><li>
A problem solver with a builder mindset&mdash;can structure chaos into systems and processes.</li><li>
Passionate about improving healthcare access and patient experience through innovation and operational rigor.</li></ul><h2 class="jobSectionHeader">
Our Benefits (there are more but here are some highlights):</h2><ul><li>
Competitive salary &amp; equity compensation for full-time roles</li><li>
Unlimited PTO, company holidays, and quarterly mental health days</li><li>
Comprehensive health benefits including medical, dental &amp; vision, and parental leave</li><li>
Employee Stock Purchase Program (ESPP)</li><li>
401k benefits with employer matching contribution</li><li>
Offsite team retreats</li></ul>
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply&mdash;even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims &amp; Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims &amp; Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
Compensation Range: $140K - $155K</div> <div id='job-id'>Job Id: 5ScbbtrjvR/NQDQxNRDeFI52FYbvPRP8qbTmydVV6POc7C2XsDNzz2oTI5BCTPBiCKN1wAzIEaW8aTcTgZnk37MMjy5p8n9NQ2iqt5/BKuNgQC7zZADD7VjxX+EI2+vOkxPV7eeyRYILh1euf7fUxAcdgqtadQAO5Ouznnw=</div>

Senior Program Manager, Blood Diagnostics

<div>Hims &amp; Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health &amp; wellness challenges and innovating on their solutions, we&rsquo;re making better health outcomes easier to achieve.
Hims &amp; Hers is a public company, traded on the NYSE under the ticker symbol &ldquo;HIMS.&rdquo; To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company&rsquo;s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.<h2 class="jobSectionHeader">
About the Role:</h2>
This role is for an Independent Contractor who will provide temporary services to Hims &amp; Hers and will be paid on invoice (1099).
We are looking for a physician (MD/DO) who has experience reviewing consumer-facing content for medical accuracy. We have 100 blog articles to be reviewed within 1 month. Each article is ~1,500 words, and articles are primarily related to sexual health and hair health. Your role would be to review the articles and provide feedback to editors and writers. Depending on need, there is an opportunity for this role to evolve into a longer-term medical review role after the first month has passed, with a changed compensation structure to payment per article reviewed.
The Hims &amp; Hers point of contact for this role is Dr. Mike Bohl, Director of Medical Content &amp; Authority.<h2 class="jobSectionHeader">
You Will:</h2><ul><li>
Review blog articles for the Hims and Hers blogs for medical accuracy and completeness</li><li>
Ensure citations are in alignment with our internal medical research guidelines</li><li>
Note your edits and comments in Suggesting mode on Google Docs and respond to questions from editors and writers as needed</li><li>
Keep track of your progress in our project management platform</li><li>
Submit a personal bio and photo to be published on the Hims and Hers websites. Your name will be listed as the medical reviewer at the top of articles you&rsquo;ve reviewed and will link to this bio page</li></ul><h2 class="jobSectionHeader">
You Have:</h2><ul><li>
MD or DO and licensed to practice medicine in the United States (required)</li><li>
3+ years of experience medically reviewing consumer-facing medical content for accuracy and completeness</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications:</h2><ul><li>
Effective research skills and familiarity with research databases such as PubMed</li><li>
Medical knowledge related to sexual health and hair health</li><li>
Basic understanding of SEO principles</li><li>
Familiarity with Google Docs</li></ul>
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply&mdash;even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims &amp; Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims &amp; Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.</div> <div id='job-id'>Job Id: 8I1PEDn+ZOOCS16KPUVtnRJls1te0lRDk16jo0XjIGw/aGc5EFC3dZec471Xu4TgNWQTyutUfjv9E/q8695reQFcbWvN98BVsaxgECfjj/aRzTJD3BMoIibBz27tKdJJNDaTJpH8vZfkF4TcKL6a2bFuRbkjj6joEQV80d8=</div>

Medical Content Reviewer

Join hims & hers and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.