Qureos Mentor

Hippo Insurance

<div>Job Title: Claims Manager &ndash; Partner Programs

Location: Austin, TX / Dallas, TX / Morristown, NJ

Reports To: Senior Claims Program Manager / Head of Claims, Spinnaker (Director, Claims-Partner Programs) 


About Hippo:

Hippo Holdings consists of national property and casualty insurance companies&mdash;including Spinnaker Insurance Company and its subsidiaries, rated A- (VIII) by A.M. Best&mdash;along with an insurance agency and a managing general agent. Enabled by technology, Hippo brings products to market through a diversified range of offerings sourced from both owned and third-party programs, available on an admitted and surplus lines basis. We partner with innovative market leaders across personal, commercial, and specialty lines, as well as traditional and non-standard opportunities.

About You:

The Claims Manager &ndash; Partner Programs is responsible for the day-to-day oversight and performance management of assigned programs and Third-Party Administrators (TPAs). This role ensures claims are handled in accordance with established guidelines, regulatory requirements, and service expectations while supporting strong claim outcomes and partner relationships.

What You'll Do:

Program Oversight &amp; Execution
<ul>
<li>Oversee claims handling for assigned programs to ensure compliance with claims guidelines, coverage intent, and regulatory requirements</li>
<li>Monitor TPA performance including timeliness, reserving accuracy, and overall claim quality</li>
<li>Conduct file reviews and QA audits to identify trends and improvement opportunities</li>
<li>Assist in implementation and maintenance of claims guidelines and best practices</li>
<li>Support onboarding of new programs including TPA setup, workflows, and reporting requirements</li>
</ul>
Operational Support &amp; Reporting
<ul>
<li>Analyze claims data and KPIs to identify emerging trends and performance issues</li>
<li>Prepare stewardship and performance reports for internal stakeholders and program partners</li>
<li>Track and follow up on corrective action plans</li>
<li>Support reinsurance reporting and documentation requirements</li>
<li>Assist with regulatory audits, data calls, and compliance reviews</li>
</ul>
Stakeholder Collaboration
<ul>
<li>Serve as a primary point of contact for TPAs on routine matters</li>
<li>Partner with underwriting, actuarial, finance, and legal teams</li>
<li>Participate in program-level meetings and continuous improvement initiatives</li>
</ul>
Professional Development
<ul>
<li>Build expertise in coverage analysis, reserving, litigation management, and regulatory compliance</li>
<li>Support senior team members on complex claims</li>
<li>Participate in training and development opportunities</li></ul> 


Must Haves:
<ul>
<li>5&ndash;8 years of claims handling or program oversight experience</li>
<li>Experience working with TPAs, MGAs, or delegated authority programs preferred</li>
<li>Strong understanding of claims fundamentals</li>
<li>Familiarity with multi-state regulatory environments</li>
<li>Strong analytical, organizational, and communication skills</li>
<li>Proficiency in Microsoft Excel and claims systems</li>
</ul>
Nice to Have:
<ul>
<li>Experience in program business or fronting carrier environment</li>
<li>Exposure to reinsurance reporting</li>
<li>Industry designations such as AIC, CPCU, or ARM preferred</li></ul> 


Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
<ul>
<li>Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental &amp; vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short &amp; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)</li>
<li>Equity - This position is eligible for equity compensation</li>
<li>Training and Career Growth - Training and internal career growth opportunities</li>
<li>Flexible Time Off - You know when and how you should recharge</li>
<li>Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers</li>
<li>Hippo Habitat - Snacks and drinks available for onsite employees</li>
</ul>
The Morristown, NJ base pay range for this role is $120,000 - $150,250. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known. 

<div>
Hippo CCPA</div></div>

Claims Program Manager – Spinnaker

<div>Claims Examiner &ndash; Spinnaker

Job Title: Claims Examiner &ndash; Partner Programs

Location: Austin, TX / Dallas, TX / Bedminster, NJ

Reports To: Claims Program Manager or Claims Manager 


About Hippo

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We'll also help you find coverage for everything life brings&mdash;from auto to flood&mdash;reimagining how you care for your home.

About The Role:

The Claims Examiner &ndash; Partner Programs is responsible for the timely and accurate review and approval of claims exceeding the TPA's/Claim Administrator's authority, in accordance with company guidelines, regulatory requirements, and best claim practices. This role analyzes coverage, authority requests for reserves and payment on claims through resolution, including communication with internal and external stakeholders.

What You'll Do:

Claim Handling &amp; Investigation
<ul>
<li>Review claims submitted by TPAs and authorize reserves and payments where those amounts exceed the TPA's authority</li>
<li>Provide guidance to TPAs to ensure proper investigation and timely, equitable disposition of claims, including retention of experts and/or attorneys where needed</li>
<li>Assist TPA with coverage analysis, seeking underwriting assistance where appropriate</li>
<li>Review and approve reservation of rights and coverage denial letters to ensure accuracy and consistency in coverage analysis</li>
<li>Review claims to ensure appropriate reserve levels and that changes are made on a timely basis</li>
<li>Refer claims more than authority to supervisor</li>
<li>Prepare notifications to underwriters and reinsurers for large or contentious claims</li>
<li>Review and approve TPA funding requests within authority</li>
<li>Participate in claim file audits to monitor TPA performance</li>
<li>Assist with preparation of reports for underwriting, agents, insureds or state agencies as needed</li>
</ul>
Communication &amp; Service
<ul>
<li>Provide clear and professional communication to TPAs/Claim Administrators, brokers, and program partners</li>
<li>Issue timely claim correspondence, status updates, and regulatory notices</li>
<li>Participate in claim reviews and provide updates to management as requested</li>
<li>Escalate complex coverage or high-exposure matters to senior leadership</li>
</ul>
Compliance &amp; Reporting
<ul>
<li>Ensure claim handling complies with regulatory requirements and internal guidelines</li>
<li>Maintain proper documentation in claim management systems</li>
<li>Support data calls, audits, and reporting requests</li>
<li>Assist with reinsurer reporting requirements when applicable</li>
</ul>
Professional Development
<ul>
<li>Participate in training programs and technical development opportunities</li>
<li>Seek feedback and coaching to continuously improve claim handling skills</li>
<li>Contribute to team collaboration and knowledge sharing</li>
</ul>
What You Bring:
<ul>
<li>2&ndash;5 years of claims handling experience in property, casualty, or specialty lines</li>
<li>Basic understanding of insurance coverage principles and policy interpretation</li>
<li>Experience investigating and resolving claims, including exposure analysis and reserving</li>
<li>Strong written and verbal communication skills</li>
<li>Organizational skills with the ability to manage a caseload effectively</li>
<li>Ability to work collaboratively with internal teams and external partners</li>
<li>Proficiency in Microsoft Office applications (Excel, Word, Outlook)</li>
</ul>
Nice to Have:
<ul>
<li>Experience working with TPAs or program business</li>
<li>Exposure to litigated claims</li>
<li>Professional designations in progress or interest in pursuing (AIC, ARM, CPCU, etc.)</li></ul> 


<div>The base pay range for this role is $80,000- $95,000 for our Texas (Austin and Dallas regions). The SF Bay Area (and New Jersey) base pay range for this role is $90,000- $106,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.</div>

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
<ul>
<li>Relocation Assistance - Support available for qualified candidates relocating to one of our hub locations</li>
<li>Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental &amp; vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short &amp; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)</li>
<li>Equity - This position is eligible for equity compensation
</li><li>Training and Career Growth - Training and internal career growth opportunities</li>
<li>Flexible Time Off - You know when and how you should recharge</li>
<li>Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers</li>
<li>Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees</li>
</ul>
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
<div>
Hippo CCPA</div></div>

Claims Examiner – Spinnaker

<div>Title: Content Marketing Specialist

Location: Austin, TX / Dallas, TX / Morristown, NJ / San Jose, CA

Reporting to: Director, Brand and Communications

About Hippo:

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We'll also help you find coverage for everything life brings&mdash;from auto to flood&mdash;reimagining how you care for your home.

About This Role:

Hippo is seeking a content specialist, who is equal parts brand steward and editorial storyteller with a project management backbone. This is a role for someone who lives branded content and keeps many moving pieces driving forward. This person will act as the connective tissue for content strategy across marketing. You'll also serve as a highly visible cross-functional internal partner, maintaining editorial standards of excellence for content across the broader organization.

You'll manage editorial planning and the development and tracking of content performance, while collaborating cross-functionally to ensure content aligns with Hippo's brand guidelines, legal requirements, and supports marketing and business goals. You'll partner with internal and external content creators, manage agencies, and leverage insights to develop compelling, multi-purpose content that serves our business objectives.

About You:
<ul>
<li>A brand-first content marketer who understands and executes organic growth strategies.</li>
</ul><ul><li>A strategic storyteller with a proven ability to distill complex topics into engaging, easy-to-understand content.</li>
</ul><ul><li>A highly organized editor and project manager with a track record of delivering quality content on deadline.</li>
</ul><ul><li>An savvy content marketer who approaches every piece of content through the lens of voice, tone, and creative integrity, not just a checklist.</li>
</ul><ul><li>An excellent writer with experience creating and directing compelling copy that matches Hippo's specific tone of voice and style.</li>
</ul><ul><li>A creative leader who can research industry trends and topics to craft editorial direction that serve multiple audiences and business goals.</li>
</ul><ul><li>A cross-functional collaborator who can partner with agencies, designers, product marketers, and communications teams.</li>
</ul><ul><li>A growth minded thinker who leans on data to refine and elevate content performance.</li>
</ul><ul><li>A confident communicator who thrives at working within regulated environments and with legal teams.</li>
</ul>
What You'll Do:
<ul>
<li>Grow Hippo's editorial strategy by developing a content strategy that serves our branded channels.</li>
</ul><ul><li>Collaborate and drive results with SEO and content agencies to optimize and scale content efforts with an allotted budget.</li>
</ul><ul><li>Develop and oversee editorial calendars to ensure a steady cadence of high-quality content.</li>
</ul><ul><li>Work closely with internal insurance experts to transform technical topics into consumer and partner-friendly, insightful content.</li>
</ul><ul><li>Ensure all content aligns with Hippo's brand voice and guidelines while keeping a steady eye on accuracy in a regulated industry.</li>
</ul><ul><li>Manage content workflows, including working with freelance writers, designers, and legal.</li>
</ul><ul><li>Develop multi-purpose content that can be repurposed across multiple platforms (e.g., blog, social, email, sales collateral).</li>
</ul><ul><li>Track and analyze content performance to refine strategy.</li>
</ul><ul><li>Stay ahead of industry trends and emerging digital content best practices to keep Hippo's content fresh and relevant.</li>
</ul>
 Must Haves:
<ul>
<li>3-5+ years of content marketing or editorial experience, preferably in a regulated industry.</li>
</ul><ul><li>Growth-minded thinker who thrives in a fast-paced environment.</li>
</ul><ul><li>Strong writing and editing skills with the ability to translate complex topics into engaging, high-value content.</li>
</ul><ul><li>Familiarity with SEO and AEO-driven content strategies and managing organic traffic goals.</li>
</ul><ul><li>Experience with organic and paid social content strategies and experience developing content that supports marketing performance goals.</li>
</ul><ul><li>Experience working with designers to create visually compelling, brand-aligned content.</li>
</ul><ul><li>Proven track record of managing content teams and/or freelance writers and agencies.</li>
</ul><ul><li>Ability to handle cross-functional projects and collaborate across marketing and product teams.</li>
</ul><ul><li>Highly organized, deadline-driven, and adaptable to a fast-paced environment.</li>
</ul>
Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
<ul>
<li>Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental &amp; vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short &amp; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP).</li>
</ul><ul><li>Equity - This position is eligible for equity compensation.</li>
</ul><ul><li>Training and Career Growth - Training and internal career growth opportunities.</li>
</ul><ul><li>Flexible Time Off - You know when and how you should recharge.</li>
</ul><ul><li>Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers.</li>
</ul><ul><li>Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees.</li>
</ul>
The Morristown, NJ and San Francisco Bay Area base pay range for this role is $75,000.00 - $110,000.00. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.<div> 
Hippo CCPA</div></div>

Content Marketing Specialist

Join Hippo Insurance and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hippo Insurance

About Company

Claims Program Manager – Spinnaker

Claims Examiner – Spinnaker

Content Marketing Specialist