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Hire Evolution Consulting

<div><h1 class="jobSectionHeader">Remote Tier 2 Help Desk Specialist</h1>
We&rsquo;re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.<h2 class="jobSectionHeader">
What You&rsquo;ll Be Doing</h2><ul><li>
Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues</li><li>
Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory</li><li>
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms</li><li>
Assist users with workstation setup, software installs, peripheral support, and system access requests</li><li>
Escalate more complex technical issues to engineering or specialized support teams when needed</li><li>
Document support activity and maintain accurate ticket updates within the ticketing system</li><li>
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment</li><li>
Strong troubleshooting skills across Microsoft technologies and remote support tools</li><li>
Experience supporting VPN connectivity, mobile devices, and enterprise user environments</li><li>
Ability to work independently and remain organized in a high-volume setting</li><li>
Strong communication and customer service skills</li><li>
Comfortable working rotating shifts, including evenings, weekends, and holidays</li><li>
U.S. Citizenship required</li><li>
Must be able to successfully pass a background investigation</li></ul><h2 class="jobSectionHeader">
Preferred Experience</h2><ul><li>
Experience with ServiceNow or similar ticketing platforms</li><li>
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect</li><li>
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus</li><li>
Previous experience supporting government or enterprise-level environments is highly preferred</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><ul><li>
Fully remote position</li><li>
Equipment pickup required in Ashburn, VA or Orlando, FL</li><li>
Rotating 24/7 support schedule</li><li>
Stable long-term opportunity with a collaborative support team</li></ul>
#Workwolf</div>

Tier 2 Help Desk, REMOTE

<div>East Hartford, CT - Onsite Office Contract Role
Shift: Monday to Friday, 8:00 AM to 5:00 PM, long-term contract
 
Pay Rate: $21 per hour, paid weekly 
Schedule: Full-time, 40 hours per week
Start Dates: April 1 and April 15
Launch Your Career in a Dynamic Office Environment!
Are you ready to sharpen your skills and contribute to a vital part of business operations? This role offers an exciting opportunity to grow your professional expertise in administrative support, data management, and process optimization while working in a collaborative and fast-paced environment.
What You'll Do:<ul><li>
Takes and responds to a high volume of inbound calls in a fast-paced environment</li><li>
Works with multiple software programs and toggles between programs using dual monitors</li><li>
Patiently and compassionately responds to callers regarding confidential information</li><li>
Be at the forefront of business operations by managing critical tasks like front-end duties, image and data capture, payment services, and content management for documents and transactions.</li><li>
Data entry of information into a variety of tracking systems</li></ul>
What you'll need:<ul><li>
At least 1 year of customer service experience within a call center setting. Must be able to handle a high volume of calls and have excellent decision-making skills</li><li>
Professional and excellent communication skills; personable and able to handle high-stress calls</li><li>
Good computer skills; able to learn new software easily</li><li>
High School Diploma or GED</li><li>
Able to undergo and pass a background check and drug screen, including marijuana and CBD</li></ul>
Why Apply to This Role:<ul><li>
Gain valuable expertise in administrative operations and data management&mdash;skills highly sought after in a variety of industries.</li><li>
Work with a supportive team that values accuracy, efficiency, and professional growth.</li><li>
Build a strong foundation for future roles in office administration, operations management, or related fields.</li></ul>
What We&rsquo;re Looking For:<ul><li>
Typing speed of at least 40 WPM.</li><li>
A proactive attitude and a drive to excel in a professional office environment.</li></ul>
#Workwolf</div>

Call Center - E Hartford, CT

Join Hire Evolution Consulting and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hire Evolution Consulting

About Company

Tier 2 Help Desk, REMOTE

Call Center - E Hartford, CT