Qureos Mentor

Hirestaff.ai

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 About the Company
 
 
 
 
 
 
 
 
 
 Our Client is a highly reputable, US-based Accounting and Tax firm providing precise, timely financial services to our clients. We are expanding our dedicated back-office operations and are seeking a highly motivated Customer Success Specialist to join our team in Islamabad, Pakistan.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Critical Link: The Customer Success Specialist serves as the primary and central point of contact between our valued US clients and our internal accounting and tax operational teams (who may be located in Pakistan or other global locations). This crucial liaison role ensures seamless communication, timely delivery, and exceptional client satisfaction by translating client needs into actionable requests for our technical teams, and providing clear updates back to the client. This role strictly requires a proactive, 'serving' attitude and the ability to operate effectively during US Central Time (CT) business hours. Native-level English communication fluency is mandatory for building professional trust and rapport with US clients.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Central Communication Hub:
 
 Act as the exclusive point of contact for assigned clients, managing all incoming and outgoing communication related to their tax and accounting needs.
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 Liaison &amp; Translator:
 
 Effectively bridge the gap between clients and the technical operations teams (Accountants, Tax Preparers, etc.). This includes:
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 Translating complex client inquiries into clear, detailed instructions for the technical teams.
 
 
 Translating technical outputs and status updates into easily understandable, professional responses for the client.
 
 
 
 
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 Workflow Management:
 
 Coordinate and track client service requests, ensuring all internal deadlines are met by the operational teams and client deliverables are provided accurately and on time.
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 Proactive Status Updates:
 
 Keep clients regularly informed about the progress of their work (e.g., tax preparation status, audit response timelines) without the client needing to ask.
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 Issue Resolution &amp; Triage:
 
 Professionally handle client concerns and identify which operational team member needs to address the technical aspect of the issue, ensuring swift follow-up and resolution.
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 Quality Assurance:
 
 Briefly review communication before it reaches the client to ensure clarity, tone, and alignment with firm standards.
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 Serving Attitude:
 
 Maintain a consistently polite, empathetic, and highly service-oriented demeanor in all interactions.
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 Qualifications
 
 
 
 
 
 
 
 
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 Exceptional English Communication (Mandatory):
 
 Must possess Native-level proficiency in spoken and written English. Candidates with an educational background from A-Levels, O-Levels, or equivalent foreign qualifications are strongly preferred as evidence of advanced fluency.
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 Schedule:
 
 Willingness and ability to work a full-time schedule aligned with US Central Time (CT) business hours.
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 Serving Attitude:
 
 A genuine, proactive focus on client satisfaction, characterized by patience, professionalism, and a desire to serve.
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 Coordination Skills:
 
 Proven ability to manage multiple simultaneous communication threads, prioritize tasks, and coordinate across internal teams located globally.
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 Experience:
 
 Previous experience (2+ years preferred) in a customer success or premium customer service role, ideally within a service-based or financial/professional services context.
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 Budget is 1000-1500 USD per month.
 
 
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Customer Success Specialist

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 About Us:
 
 
 
 Hirestaff.ai is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We take pride in our deep industry expertise, cutting-edge technology, and personalized approach to recruitment. At Hirestaff.ai, we're committed to building long-lasting relationships with both clients and candidates, ensuring the perfect match for every role. We foster a collaborative and supportive work environment where our team members are empowered to excel and make a real impact in the world of talent acquisition.
 
 
 
 
 
 
 About the Client:
 
 
 
 Our Client is a leading Accounting &amp; Tax firm, having more than 6,000 Clients across various states in USA.
 
 
 
 
 
 
 About the Role:
 
 
 
 The role involves supporting accounting operations, maintaining accurate financial records, and completing tasks in a timely manner.
 
 
 
 
 
 
 Job Type:
 
 Onsite
 
 
 
 
 
 
 Responsibilities:
 
 
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 Process financial transactions (e.g., accounts payable, receivable, bank reconciliations).
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 Prepare journal entries and maintain accurate general ledger accounts.
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 Assist with month-end closing procedures and financial reporting.
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 Analyze financial data and prepare reports as needed.
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 Communicate effectively with internal and external stakeholders regarding accounting matters.
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 May provide support with tax preparation activities (depending on qualifications).
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 Qualifications:
 
 
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 Prior experience in restaurant accounting is a must.
 
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 CA Finalist or ACCA Affiliate/Member/Accounting &amp; Finance Graduates.
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 1-2 years of experience in accounting or a related field.
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 Strong understanding of accounting principles and practices (IFRS or US GAAP).
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 Hands-on experience using R365 (Restaurant365) accounting software is strongly preferred.
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 Proficiency in accounting software (e.g., QuickBooks, XERO) and Microsoft Excel.
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 Excellent analytical and problem-solving skills.
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 Strong attention to detail and accuracy.
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 Excellent communication and interpersonal skills.
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 Ability to work independently and as part of a team.
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 Fluency in English (written and spoken).
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 Availability to work in the US Central Time Zone.
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</div>

Accounting Associate

Join Hirestaff.ai and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hirestaff.ai

ABOUT_COMPANY

Customer Success Specialist

Accounting Associate