Qureos Mentor

Hirewell

<div>
 
 
 IT End User Support Engineer (On-site)
 
 
 
 No 3rd parties, No relocation, Candidates outside of IL will not be considered.
 
 
 This role is onsite in West Loop Loop 5 days/wk
 
 
 
 
 
 Our partner, is looking for an IT Support Engineer to serve as the primary technology lead for their local office. If you are tired of being a nameless face in a massive call center and want to actually
 
 own
 
 the technology environment you support, this is your move.
 
 
 
 
 
 As the go-to technical expert on-site, you won&rsquo;t just be resetting passwords&mdash;you&rsquo;ll be the architect of the local user experience. From managing standard desktop images to auditing hardware contracts and investigating new tech trends, you will have a direct impact on how the business operates every day.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 
 Be the Face of IT:
 
 Resolve Level 1 and 2 technical issues via ticketing systems, phone, and direct desk-side support.
 </li>
 <li>
 
 Own the Lifecycle:
 
 Install, troubleshoot, and repair all office hardware including laptops, thin clients, and multifunction printers.
 </li>
 <li>
 
 Administer Environments:
 
 Manage user access and connectivity within
 
 Active Directory, Office 365, and VPN
 
 configurations.
 </li>
 <li>
 
 Standardize Systems:
 
 Develop and verify standard desktop images to ensure consistency across the local fleet.
 </li>
 <li>
 
 Inventory Control:
 
 Manage local hardware inventories and maintain critical support contracts.
 </li>
 </ul>
 
 
 
 
 Who You Are
 
 <ul>
 <li>
 
 The Pro:
 
 You have
 
 2-4 years of experience
 
 in a formal Help Desk or Service Desk environment.
 </li>
 <li>
 
 The Specialist:
 
 You are proficient with
 
 ServiceNow
 
 and have a solid handle on
 
 LAN/WAN
 
 networking and computer imaging software.
 </li>
 <li>
 
 The Communicator:
 
 You can translate complex technical instructions into plain English for non-tech users.
 </li>
 <li>
 
 The Self-Starter:
 
 You thrive with minimal supervision and can juggle high-priority tickets without breaking a sweat.
 </li>
 </ul>
 
 
 
 
 The Logistics
 
 <ul>
 <li>
 
 Education:
 
 High School diploma required; AA/BA/BS is a plus.
 </li>
 <li>
 
 Schedule:
 
 This is a
 
 100% on-site role
 
 , Monday through Friday.
 </li>
 <li>
 
 Location:
 
 West Loop
 </li>
 </ul>
 
 .
 
</div>

Help Desk Technician

Join Hirewell and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hirewell

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Help Desk Technician