Qureos Mentor

HirexHire

<div><p><b>ABOUT US</b></p>
<p>
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client&rsquo;s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.</p>
<p>
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.</p>
<p><b>
OUR CLIENT</b></p>
<p><b>
Location</b>: Raleigh, NC HQ (Remote)</p>
<p><b>
Industry</b>: Government Technology (SaaS)</p>
<p><b>
Company Size</b>: 50+</p>
<p><b>
What They Do</b>: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.</p>
<p><i>
Contact HirexHire for more client information</i></p>
<p><b>
THE ROLE</b></p>
<p>
Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.</p>
<p><b>
WHAT YOU WILL DO</b></p>
<ul>
<li><p>Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication.</p>
</li><li><div>Troubleshoot platform usage, configuration questions, and basic technical issues.</div>
</li><li><div>Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events.</div>
</li><li><div>Provide real-time assistance for high-priority customer scenarios.</div>
</li><li><div>Identify, document, and escalate bugs or complex issues with clear and actionable context.</div>
</li><li><div>Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts.</div>
</li><li><div>Maintain accurate documentation of issues, feature requests, and edge cases.</div>
</li><li><div>Contribute to internal knowledge base and support documentation.</div>
</li><li><p>Identify opportunities to improve customer outcomes and platform utilization.</p>
</li></ul><p><b>WHAT YOU WILL NEED</b></p>
<ul>
<li><p>2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment.</p>
</li><li><div>Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations.</div>
</li><li><div>Experience managing a support queue with competing priorities, including time-sensitive workflows.</div>
</li><li><div>Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses.</div>
</li><li><div>Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems.</div>
</li><li><div>Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms.</div>
</li><li><div>Strong communication skills with the ability to guide non-technical users clearly and effectively.</div>
</li><li><div>Ability to navigate ambiguity and drive customer issues to resolution.</div>
</li><li><div>Strong organizational skills, attention to detail, and sound judgement on when to escalate issues.</div>
</li><li><p>Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.</p></li></ul></div>

Technical Customer Support Representative

<div><p><b>ABOUT US</b></p>
<p>
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client&rsquo;s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.</p>
<p>
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.</p>
<p><b>
OUR CLIENT</b></p>
<p><b>
Location</b>: Raleigh, NC HQ (Remote)</p>
<p><b>
Industry</b>: Government Technology (SaaS)</p>
<p><b>
Company Size</b>: 50+</p>
<p><b>
What They Do</b>: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.</p>
<p><i>
Contact HirexHire for more client information</i></p>
<p><b>
THE ROLE</b></p>
<p>
Our client is seeking a strategic and results-driven Product Marketing Manager to sit at the intersection of product, sales, and marketing. This role is responsible for owning positioning, messaging, and go-to-market strategy to drive pipeline growth and revenue. The Product Marketing Manager will translate complex product capabilities into clear, compelling narratives, enable sales teams with impactful tools and insights, and ensure alignment across teams to bring products and features to market effectively.</p>
<p><b>
WHAT YOU WILL DO</b></p>
<ul>
<li><p>Develop and refine messaging frameworks and value propositions tailored to target audiences and buyer personas</p>
</li><li><div>Translate product capabilities into clear, benefit-driven content that resonates with customers</div>
</li><li><div>Own go-to-market strategy and execution for new products and features</div>
</li><li><div>Lead market segmentation, persona development, and channel strategy to drive growth</div>
</li><li><div>Build and maintain customer journey maps to improve engagement across touchpoints</div>
</li><li><div>Create sales enablement materials including playbooks, pitch decks, and solution briefs</div>
</li><li><div>Partner with sales leadership to strengthen positioning in competitive situations</div>
</li><li><div>Develop in-product messaging strategies to support onboarding, adoption, and engagement</div>
</li><li><div>Conduct market, customer, and competitive research to inform strategy and positioning</div>
</li><li><p>Collaborate cross-functionally with product, sales, customer success, and design teams</p>
</li></ul><p><b>WHAT YOU WILL NEED</b></p>
<ul>
<li><p>4 to 6 years of product marketing experience, ideally within B2B SaaS or a related industry</p>
</li><li><div>Proven success developing and executing go-to-market strategies with measurable impact</div>
</li><li><div>Strong ability to create messaging and positioning based on customer insights and personas</div>
</li><li><div>Experience with marketing and sales tools such as CRM and engagement platforms</div>
</li><li><div>Excellent written and verbal communication skills with strong storytelling ability</div>
</li><li><div>Analytical mindset with the ability to use data to inform decisions</div>
</li><li><div>Strong project management skills and ability to manage multiple priorities</div>
</li><li><div>Highly collaborative with the ability to influence cross-functional stakeholders</div>
</li><li><p>Comfortable working in a fast-paced and evolving environment</p>
</li><li><p>Experience supporting public-sector or government-focused customers is a plus</p></li></ul></div>

Product Marketing Manager

<div><p><b>ABOUT US</b></p>
<p>
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client&rsquo;s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement processes and technologies to execute a sustainable, scalable talent plan.</p>
<p>
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.</p>
<p><b>
OUR CLIENT</b></p>
<p><b>
Location: </b>Remote (US-based)</p>
<p><b>
Industry: </b>VC-backed SaaS</p>
<p><b>
Company Size: </b>20-50</p><br>
<p><b>THE ROLE</b></p>
<p>
Our client is seeking a strategic and hands-on Director of Finance to join its leadership team during an exciting stage of growth. This is a highly visible role with the opportunity to build and shape the company&rsquo;s financial foundation from the ground up&mdash;serving as the primary owner of all finance-related functions. Reporting directly to the CEO, this individual will play a key role in driving financial strategy, leading forecasting and budgeting processes, establishing KPI reporting, and delivering insights that inform critical business decisions. As a trusted partner to leadership, the Director of Finance will have a meaningful voice in shaping the company&rsquo;s direction while building scalable processes to support continued growth.</p><br>
<p><b>
WHAT YOU WILL DO</b></p>
<ul>
<li><div>Collaborate with the CEO on annual and long-term business planning, budgeting, and operational analysis.</div>
</li><li><div>Drive annual financial planning and rolling forecasts with the executive team.</div>
</li><li><div>Provide financial support to department leaders, developing and managing models for accurate budgeting.</div>
</li><li><div>Spearhead monthly financial and KPI reporting, analyzing trends in revenue, expenses, and employee count.</div>
</li><li><div>Ensure data integrity among various sources, manage bookkeeping functions, and oversee audits.</div>
</li><li><div>Manage customer billing, payables, and vendor relationships, addressing past-due collections.</div>
</li><li><p>Lead the development of the finance department as our client&rsquo;s company scales.</p>
</li></ul><p><b>WHAT YOU WILL NEED</b></p>
<ul>
<li><div>Bachelor&rsquo;s degree in Finance, Accounting, Economics, or related discipline</div>
</li><li><div>6+ years of relevant finance and accounting experience, with a minimum of 2 years in FP&amp;A specifically</div>
</li><li><div>Start-up experience in an early-stage B2B SaaS-based company</div>
</li><li><div>Excellent proficiency in financial theory, forecasting, and financial accounting</div>
</li><li><div>Data-driven with exceptional quantitative analysis skills, including advanced Excel modeling</div>
</li><li><div>Outstanding communication and interpersonal skills</div>
</li><li><div>Strong work ethic with an ability to focus on complex financial problems, with a strong attention to detail and commitment to accuracy</div>
</li><li><div>Excellent communication and interpersonal skills</div>
</li><li><p>Experience with QuickBooks, HubSpot, a plus</p></li></ul></div>

Director of Finance

Join HirexHire and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HirexHire

About Company

Technical Customer Support Representative

Product Marketing Manager

Director of Finance

Director of Finance

Director of Finance