Qureos Mentor

Hiscox

Hiscox is a diversified international insurance group known for its strong brand and financial stability. Headquartered in Bermuda and listed on the London Stock Exchange, the company aims to be a respected specialist insurer with a diverse portfolio across various products and geographies. Hiscox is committed to customer care and fostering strong relationships within the industry, while also focusing on growth and innovation in the insurance sector.

<div>Job Type:
Permanent
Build a brilliant future with Hiscox 
Position: Claims Examiner- 1st Party Property
Team: 1st Party Property
Band: I 
The Role:
The Claims Examiner adjudicates assigned claims within given authority and provides operational support to the claims team. This person also:<ul><li>
Adjusts and resolves moderate claims that includes all phases 1st Party commercial claims for our Property Team</li><li>
Accurately reviews and assesses coverage for all losses</li><li>
Completes full in depth investigations to confirm how coverage is relevant and applies it to the loss</li><li>
Manages smaller business income losses and the period of restoration</li><li>
Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities</li><li>
Accurately assesses reserves for indemnity and expense payments</li><li>
With minimal supervision, drafts coverage letters, including reservation of rights and denial letters</li><li>
Drives 1st Party Best Practices to manage expense and exposure on losses</li><li>
Has a high level of customer service</li><li>
Identifies suspected fraudulent claims and tracks with special investigations unit</li><li>
Participates in Claims projects as needed</li></ul>
Requirements:<ul><li>
1+ years of 1st Party Commercial claims handling experience</li><li>
Advanced knowledge of claims analysis and adjusting practices</li><li>
In depth knowledge of standards for claims documentation</li><li>
Proven ability to actively and effectively negotiate settlement of moderate to complex claims</li><li>
Strong analytical skills</li><li>
Strong verbal and written communication skills</li><li>
Active insurance adjuster&rsquo;s license preferred</li><li>
B.A./B.S degree from an accredited College or University preferred</li></ul>
Additional Factors Considered:<ul><li>
Subject matter expertise</li><li>
Demonstrated take charge attitude and ability to work with minimal oversight within their authority levels</li><li>
Identifies and suggests improvements to processes within the claim department and raises with manager</li></ul>
The Team:
The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox&rsquo;s strong brand built on a long history of outstanding claims handling.
Hiscox Values:
At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.<ul><li>
Courage: Dare to take a risk</li><li>
Ownership: Passionate, commercial and accountable</li><li>
Integrity: Do the right thing, however hard</li><li>
Connected: Together, build something better</li><li>
Human: Clear, fair and inclusive</li></ul>
What Hiscox USA Offers:<ul><li>
Competitive salary and bonus (based on personal &amp; company performance)</li><li>
401(k) with competitive company matching</li><li>
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
</li><li>Company paid group term life, short- term disability and long-term disability coverage</li><li>
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days</li><li>
Paid parental leave</li><li>
4 week paid sabbatical after every 5 years of service</li><li>
Financial Adoption Assistance and Medical Travel Reimbursement Programs</li><li>
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program</li><li>
Company paid subscription to Headspace to support employees&rsquo; mental health and wellbeing</li><li>
Recipient of 2024 Cigna&rsquo;s Well-Being Award for having a best-in-class health and wellness program</li><li>
Dynamic, creative and values-driven culture</li><li>
Modern and open office spaces, complimentary drinks</li></ul>
**Please note that this position is hybrid and requires two (2) days in our office weekly**
Salary range: $70-$85k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
#LI-RM1 
Work with amazing people and be part of a unique culture</div>

Claims Examiner - Property

<div>
 
 Job Type
 
 
 
 Permanent
 
 
 
 Build a brilliant future with Hiscox
 
 
 
 
 Principal Machine Learning Engineer
 
 
 
 
 Location:
 
 London/York
 
 
 
 Why Hiscox London Market
 
 
 
 Hiscox London Market sits at the centre of global specialist insurance, tackling some of the most complex and unusual risks in the world. These are not commoditised problems, they demand deep expertise, strong judgement, and increasingly, sophisticated data and machine learning capabilities.
 
 
 We have a strong track record of putting AI into real production use, from augmenting underwriting decisions to shaping future market standards through partnerships and market‑first innovation. This is an environment where advanced ML systems are expected to operate reliably, safely, and at scale, not remain in experimentation.
 
 
 You&rsquo;ll join a culture that values technical excellence, ownership, and courage, where senior individual contributors are trusted to set direction, challenge thinking, and build platforms that matter. For a Principal Machine Learning Engineer, this is a chance to work on high‑impact ML systems, influence how AI is adopted across the London Market, and help shape the future of insurance.
 
 
 
 Role Purpose
 
 
 
 As a
 
 Principal Machine Learning Engineer (MLE)
 
 , you bring a wealth of experience in building, scaling, and operating production machine learning systems, and use that experience to provide deep technical leadership across machine learning engineering and MLOps.
 
 
 You play a key role in shaping the architectural strategy for production ML systems and the ML Platform, working closely with Data Science, Engineering, and Platform teams to define patterns, standards, and tooling that enable reliable, repeatable delivery at scale. Through hands‑on contribution, design leadership, and technical mentorship, you help teams navigate complex technical decisions and build robust, maintainable systems.
 
 
 A central focus of the role is enabling the organisation to move quickly without sacrificing quality, evolving the ML platform, supporting the transition from experimentation to production, and helping teams adopt modern engineering practices. This includes championing the effective and responsible use of AI‑assisted development tools as part of a broader approach to improving developer experience, system quality, and long‑term sustainability.
 
 
 Success in this role comes from the practical application of deep experience, strong architectural thinking, and the ability to help others build better systems that deliver real business value.
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Leadership &amp; Ownership (Individual Contributor)
 
 
 
 <ul>
 <li>
 Act as the technical lead for Machine Learning Engineering and MLOps across London Market.
 </li>
 <li>
 Technically lead the most complex and business‑critical ML systems, from architectural design through to production operation.
 </li>
 <li>
 Define and evolve production ML patterns and best practices, covering deployment, orchestration, monitoring, retraining, and decommissioning.
 </li>
 <li>
 Lead deep technical decision‑making, balancing scalability, reliability, security, and developer experience.
 </li>
 <li>
 Contribute hands‑on to critical systems, frameworks, and platform components where the complexity or impact demands it.
 </li>
 <li>
 Define best practices and guardrails for the use of AI‑assisted coding tools, ensuring they are used to improve productivity and code quality without compromising maintainability or operational safety.
 </li>
 <li>
 Lead by example in applying AI‑assisted development techniques (e.g. for prototyping, refactoring, and accelerating complex engineering work) with strong engineering judgement.
 
 
 
 </li>
 </ul>
 
 ML Platform Strategy &amp; Build‑Out
 
 
 
 <ul>
 <li>
 Partner closely with Group and Platform teams to design, build, and evolve the ML Platform, ensuring it supports:
 </li>
 <ul>
 <li>
 Reusable and scalable deployment patterns
 </li>
 <li>
 CI/CD for machine learning
 </li>
 <li>
 Full model lifecycle management
 </li>
 <li>
 Monitoring, observability, and alerting
 </li>
 <li>
 Secure and compliant operation
 </li>
 </ul>
 <li>
 Shape platform standards and interfaces that enable consistent ML delivery across squads and value streams.
 </li>
 <li>
 Lead technical spikes and proof‑of‑concepts to evaluate new tools, approaches, and architectural patterns.
 </li>
 <li>
 Influence developer tooling choices so that AI‑assisted coding tools integrate safely with CI/CD, testing, and governance workflows.
 </li>
 <li>
 Ensure the platform enables fast, safe experimentation while supporting robust, long‑lived production systems.
 
 
 </li>
 </ul>
 
 Governance, Reliability &amp; Commercial Impact
 
 
 
 <ul>
 <li>
 Ensure ML systems meet architecture, security, compliance, and operational standards.
 </li>
 <li>
 Define and implement robust frameworks for monitoring technical health, model performance, and commercial impact of ML systems in production.
 </li>
 <li>
 Champion operational excellence across ML services, including monitoring, alerting, incident management, and post‑incident learning.
 </li>
 <li>
 Ensure clear ownership and lifecycle management for models and ML‑backed services.
 </li>
 <li>
 Promote responsible use of automation and AI‑assisted tooling in safety‑critical or regulated contexts.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Influence
 
 
 
 <ul>
 <li>
 Work closely with the Data Science team to ensure a smooth and repeatable transition from experimentation to production.
 </li>
 <li>
 Collaborate with software engineers, product managers, and business stakeholders to deliver end‑to‑end ML‑driven solutions.
 </li>
 <li>
 Act as a senior technical voice in design reviews, architecture forums, and strategic discussions.
 </li>
 <li>
 Influence technical direction and standards through expertise, credibility, and collaboration rather than line management.
 
 
 
 </li>
 </ul>
 
 Technical Mentorship &amp; Capability Development
 
 
 
 <ul>
 <li>
 Provide hands‑on technical mentorship to Machine Learning Engineers and Data Scientists.
 </li>
 <li>
 Raise engineering standards by sharing best practices, patterns, and lessons learned from real production systems.
 </li>
 <li>
 Coach teams on the effective and critical use of AI‑assisted coding tools, reinforcing the importance of code review discipline, testing, and long‑term maintainability.
 </li>
 <li>
 Contribute to technical hiring, assessment, and onboarding from a senior engineering perspective.
 </li>
 <li>
 Help shape long‑term capability by identifying gaps in tooling, skills, and platform maturity.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 
 Experience &amp; Background
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or a related quantitative field (or equivalent experience).
 </li>
 <li>
 Extensive experience as a senior or principal Machine Learning Engineer delivering production ML systems at scale.
 </li>
 <li>
 Proven track record of owning or shaping ML platforms, MLOps frameworks, or critical ML infrastructure.
 </li>
 <li>
 Experience operating in complex, cross‑functional environments (insurance or financial services experience is advantageous but not essential).
 
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Exceptional Python skills in a machine learning engineering context, with strong software engineering fundamentals (OOP, testing, design patterns).
 </li>
 <li>
 Deep experience building, deploying, and operating production ML systems, including:
 </li>
 <ul>
 <li>
 Online and batch model serving
 </li>
 <li>
 Monitoring, alerting, and observability
 </li>
 <li>
 Retraining and lifecycle management
 </li>
 </ul>
 <li>
 Strong understanding of core data science concepts, sufficient to:
 </li>
 <ul>
 <li>
 Review and challenge modelling approaches
 </li>
 <li>
 Ensure models are production‑ready and correctly evaluated
 </li>
 </ul>
 <li>
 Hands‑on experience with a major cloud platform (AWS, GCP, or Azure), including containerised deployments.
 </li>
 <li>
 Expert knowledge of MLOps and CI/CD, including:
 </li>
 <ul>
 <li>
 Git‑based workflows
 </li>
 <li>
 Infrastructure as Code (e.g. Terraform)
 </li>
 <li>
 Automated testing and deployment pipelines
 </li>
 </ul>
 <li>
 Strong operational mindset, including APIs, logging, monitoring, reliability, and incident response.
 </li>
 <li>
 Working knowledge of SQL and integration of ML services into wider data and application ecosystems.
 </li>
 <li>
 Experience using AI‑assisted coding tools in a production engineering context, with a clear understanding of their benefits, limitations, and risks.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 This is an opportunity to shape the future of machine learning engineering at Hiscox, build a high-performing sub-chapter, and influence strategic decisions, while staying close to the craft you love. You&rsquo;ll have the autonomy to set standards, mentor talent, and explore emerging technologies, all within a collaborative and forward-thinking environment.
 
 
 
 Work with amazing people and be part of a unique culture
 
</div>

Principal Machine Learning Engineer

<div>Job Type:
Permanent
Build a brilliant future with Hiscox 
Bring your Passion and Enthusiasm to this add to staff position on our Team! We&rsquo;re a fun, innovative and growing Claims team where you&rsquo;ll get the opportunity to learn multiple design-related insurance products and interact with business leaders across the organization. 
Please note this position is hybrid and requires working in office a minimum of two (2) days per week. Position can be based in the following locations:<ul><li>
Atlanta, GA</li><li>
Boston, MA</li><li>
Chicago, IL</li><li>
Manhattan, NY</li><li>
West Hartford, CT 
</li></ul>The Role:
The Senior Claims Examiner- Architects and Engineers adjudicates assigned claims within given authority and according to Hiscox Claims Best Practices. This person:<ul><li>
Adjusts and resolves low to moderate professional liability claims that include litigated matters</li><li>
Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities</li><li>
Heavy customer facing role. Must have confident communication skills.</li><li>
Communicates effectively to resolve matters directly with claimants, and or claimant attorneys</li><li>
With minimal supervision, drafts coverage letters, including reservation of rights and denial letters</li><li>
Reviews and analyzes claims in order to determine appropriate and timely reserving per Hiscox Claims Best Practices</li><li>
Identifies emerging exposures and claims trends</li><li>
Manages defense counsel as necessary in defending litigated matters</li><li>
Identifies suspected fraudulent claims and tracks with Special Investigations Unit</li><li>
Participates in Claims Projects, as needed</li></ul>
The Team:
The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox&rsquo;s strong brand built on a long history of outstanding claims handling.
Requirements:<ul><li>
3-5 years of claims handling experience in Architects and Engineers or similar professional liability or specialty claims with an insurance carrier</li><li>
Advanced knowledge of claims analysis and adjusting practices; In depth knowledge of standards for claims documentation and legal filings</li><li>
Proven ability to actively and effectively negotiate settlement of moderate complexity claims</li><li>
Strong communication skills a must. This role is very customer facing including insureds, brokers, and internal and external business partners.</li><li>
Advanced analytical skills. Strong verbal and written communication skills. Active insurance adjuster&rsquo;s license</li><li>
B.A./B.S degree from an accredited College or University, required. JD a plus.</li></ul>
What Hiscox USA Offers:<ul><li>
401(k) with competitive company matching</li><li>
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
</li><li>Company paid group term life, short- term disability and long-term disability coverage</li><li>
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days</li><li>
Paid parental leave</li><li>
4-week paid sabbatical after every 5 years of service</li><li>
Financial Adoption Assistance and Medical Travel Reimbursement Programs</li><li>
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program</li><li>
Company paid subscription to Headspace to support employees&rsquo; mental health and wellbeing</li><li>
2024 Gold level recipient of Cigna&rsquo;s Healthy Workforce Designation for having a best-in-class health and wellness program</li><li>
Dynamic, creative and values-driven culture</li><li>
Modern and open office spaces, complimentary drinks</li><li>
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation</li></ul>
**This position is hybrid and requires two (2) days in our office weekly**
Salary Range: $99-$124k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox USA:
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of over 400 employees operating out of several major cities - New York, Atlanta, Chicago, and West Hartford. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber &amp; data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap &amp; ransom, commercial property and terrorism.
#LI-RM1 
Work with amazing people and be part of a unique culture</div>

Senior Claims Examiner- Architects and Engineers

Join Hiscox and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hiscox

About Company

Claims Examiner - Property

Principal Machine Learning Engineer

Senior Claims Examiner- Architects and Engineers