Qureos Mentor

Hiscox

<div>Job Type:
Permanent
Build a brilliant future with Hiscox 
Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you&rsquo;ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. 
Please note this position is hybrid and requires working in office a minimum of two (2) days per week. Position can be based in the following locations:<ul><li>
Atlanta, GA</li><li>
Boston, MA</li><li>
Chicago, IL</li><li>
Manhattan, NY</li><li>
Scottsdale, AZ</li><li>
West Hartford, CT</li></ul> 
The Role:
The Senior Claims Examiner adjudicates assigned claims within given authority and provides operational support to the claims team. This person also:<ul><li>
Adjusts and resolves moderate to complex claims that includes all phases of litigation</li><li>
Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities</li><li>
With minimal supervision, drafts coverage letters, including reservation of rights and denial letters</li><li>
Reviews and analyses claim documentation and legal filings to set timely and accurate a reserves and notify the manager if upward segmentation is needed</li><li>
Identifies emerging exposures and claims trends</li><li>
Drives litigation best practices to manage deployment and utilization of defense counsel</li><li>
Identifies suspected fraudulent claims and tracks with special investigations unit</li><li>
Participates in Claims Projects as needed</li></ul>
The Team:
The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox&rsquo;s strong brand built on a long history of outstanding claims handling.
Requirements:<ul><li>
3-5 years of claims handling experience in the area of commercial general liability with an insurance carrier</li><li>
Advanced knowledge of claims analysis and adjusting practices In depth knowledge of standards for claims documentation and legal filings</li><li>
Proven ability to actively and effectively negotiate settlement of moderate to complex claims</li><li>
Experience in mentoring and training other claims examiners</li><li>
Advanced analytical skills Strong verbal and written communication skills Active insurance adjuster&rsquo;s license</li><li>
B.A./B.S degree from an accredited College or University preferred</li></ul>
 What Hiscox USA Offers:<ul><li>
401(k) with competitive company matching</li><li>
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
</li><li>Company paid group term life, short- term disability and long-term disability coverage</li><li>
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days</li><li>
Paid parental leave</li><li>
4-week paid sabbatical after every 5 years of service</li><li>
Financial Adoption Assistance and Medical Travel Reimbursement Programs</li><li>
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program</li><li>
Company paid subscription to Headspace to support employees&rsquo; mental health and wellbeing</li><li>
2024 Gold level recipient of Cigna&rsquo;s Healthy Workforce Designation for having a best-in-class health and wellness program</li><li>
Dynamic, creative and values-driven culture</li><li>
Modern and open office spaces, complimentary drinks</li><li>
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation</li></ul>
About Hiscox USA:
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of over 400 employees operating out of several major cities - New York, Atlanta, Chicago, Scottsdale, and West Hartford. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber &amp; data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap &amp; ransom, commercial property and terrorism.
Salary Range: $80,000-$110,000
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
#LI-RM1 
Work with amazing people and be part of a unique culture</div>

Senior Claims Examiner

<div>Job Type:
Permanent
Build a brilliant future with Hiscox 
Complex Claims Adjuster &ndash; 1st Party Commercial Property
About Hiscox USA:
Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Approximately 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners for Property and Casualty and Specialty Lines, including Professional Liability, Cyber, Technology and Media &amp; Entertainment. Hiscox USA has built the digital business through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach from its inception and is less constrained by the channel conflict that affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an &lsquo;all roads lead to Hiscox&rsquo; philosophy, ensuring it is available to do business with target customers whichever way they choose. 
The Team:
The Hiscox US Claims team is a dynamic and growing group of technically minded professionals working together to provide superior customer service, through exemplary claims handling leading to positive claim outcomes. The Claims staff is empowered to manage their claims within given authority to provide fair and fast resolution of claims for our policy holder and broker partners. With strong growth across the US business, the Claims team is focused on delivering first in class claims service while reinforcing Hiscox&rsquo;s strong brand built on a long history of outstanding claims handling.
The Role:
The Complex Claims Specialist &ndash; 1st Party Commercial Property manages the most serious and complex commercial property claims, typically involving moderate to high exposure of $100k and above. Responsibilities include navigating challenging customers, addressing complex coverage issues, and handling Entertainment claims. Serving as an informal team leader, the Specialist supports day-to-day team operations and helps run the team when the AVP is unavailable. Success in this role requires strong technical claims expertise, excellent customer service, the ability to de-escalate difficult situations, and a data-driven approach to improving key performance metrics and leading the team through change.
Key Responsibilities:<ul><li>
Demonstrated experience handling Entertainment claims</li><li>
Ability to manage a high-volume, high-exposure claim inventory</li><li>
Provide prompt, timely responses to escalations</li><li>
Knowledge of how to respond to Department of Insurance complaints</li><li>
Strong desk management, time management, and organizational skills</li><li>
Deliver a high standard of customer service</li><li>
Maintain a strong understanding of coverages available under the BOP and Entertainment policies</li><li>
Manage litigated claims effectively in partnership with Legal and external counsel</li><li>
Build collaborative relationships across Claims leadership, Claims teams, and other business partners</li><li>
Mentor and coach team members</li><li>
Serve as the escalation point for customer and broker concerns, driving efficient and effective resolution</li></ul>
Required Skills and Experience:<ul><li>
5+ years of experience handling commercial claims</li><li>
5+ years of 1st-party commercial property claims experience, including business income, business personal property, and building coverage</li><li>
Expertise in claims handling practices, including coverage analysis, evaluation, and negotiation</li><li>
Excellent analytical, critical-thinking, and communication skills</li><li>
Strong ability to build engagement, rapport, and relationships with customers and business partners</li><li>
Advanced analytical skills to evaluate coverage and develop and execute claim-handling strategies that drive optimal outcomes</li><li>
Strong technical capability to address complex coverage and damage issues</li><li>
Demonstrated commitment to excellent customer service</li><li>
Ability to manage claim volume efficiently while meeting quality and timeliness standards</li><li>
Experience providing hands-on training, mentoring, and knowledge sharing</li><li>
Active insurance adjuster license(s), or willingness to obtain required licenses</li></ul>
Hiscox Values:
At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.<ul><li>
Courage: Dare to take a risk</li><li>
Ownership: Passionate, commercial and accountable</li><li>
Integrity: Do the right thing, however hard</li><li>
Connected: Together, build something better</li><li>
Human: Clear, fair and inclusive</li></ul>
What Hiscox USA Offers:<ul><li>
Competitive salary and bonus (based on personal &amp; company performance)</li><li>
401(k) with competitive company matching</li><li>
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
</li><li>Company paid group term life, short- term disability and long-term disability coverage</li><li>
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days</li><li>
Paid parental leave</li><li>
4 week paid sabbatical after every 5 years of service</li><li>
Financial Adoption Assistance and Medical Travel Reimbursement Programs</li><li>
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program</li><li>
Company paid subscription to Headspace to support employees&rsquo; mental health and wellbeing</li><li>
Recipient of 2024 Cigna&rsquo;s Well-Being Award for having a best-in-class health and wellness program</li><li>
Dynamic, creative and values-driven culture</li><li>
Modern and open office spaces, complimentary drinks</li></ul>
**Please note that this position is hybrid and requires two (2) days in our office weekly**
Salary range: $100-$120k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
#LI-RM1 
Work with amazing people and be part of a unique culture</div>

Complex Claims Specialist - 1st Party Property

Join Hiscox and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hiscox

About Company

Senior Claims Examiner

Complex Claims Specialist - 1st Party Property