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HK Laser & Systems

HK Laser &amp; Systems is currently seeking a Field Service Technician to join our service team at our Bartlett, IL office. This position will be responsible for installing and servicing CNC laser cutting systems. Successful candidate will also be responsible for maintaining good customer relationships by demonstrating excellent customer service. This position involves a high volume of travel, face-to-face customer contact, and reports to the Service Manager.This position is with benefits.3+yrs work experience is preferred.Roles and Responsibilities<ul><li>Serve existing customers by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.</li><li>Perform service by studying system requirements, ordering and gathering components and parts, completing installations, performing acceptance tests.</li><li>Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.</li><li>During non-travel week or day(s), work closely with Service Manager to provide remote support to customers with questions or issues, and assist with running the lasers in the demo center, if necessary.</li><li>Operate tools and equipment by adhering to company safety regulations: Troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.</li><li>Documents service and installation procedures by completing forms, reports, logs, and records.</li><li>Protect customer privacy by keeping service information confidential.</li><li>Updates job knowledge by participating in educational opportunities and reading professional publications.</li><li>Accomplishes operations and organization mission by completing related results as needed. Position Requirements</li></ul>Excellent communication and interpersonal skills.<ul><li>Excellent analytic and problem-solving skills.</li><li>Strong work ethic and commitment.</li><li>Ability to work independently and be self-driven.</li><li>Must be adept with tools.</li><li>Travel Percentage: 90%.</li><li>Have access to an automobile and valid driver&rsquo;s license for business travel.</li><li>Possess working knowledge in MS Office. Pay will be discussed prior to hire.</li><li>West Coast or Midwest region is preferred but not necessary</li></ul>Job Type: Full-timePay: $23.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Which state are you located in?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Field service: 1 year (Required)</li></ul>Location:<ul><li>United States (Preferred)</li></ul>Work Location: On the road

Field Service Technician (CNC Laser, Travel Required)

Join HK Laser & Systems and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HK Laser & Systems

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Field Service Technician (CNC Laser, Travel Required)