Urwah Admin

Holiday Inn

Your day to day
As Chef de Partie - Arabic, you will assist Sous Chef to direct the operation of the hotel's main kitchen, including food preparation and quality, physical maintenance, and inventory functions, to ensure hotel quality standards and revenue goals are met and food and supply costs are controlled.
 Some of your main role responsibilities are:
<ul>
 <li>Assist Sous Chef to manage day-to-day kitchen activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. </li>
 <li>Assist Sous Chef to manage all functions of the Outlet Kitchen operations to achieve optimum departmental profit</li>
 <li>Assist Sous Chef to manage all functions of the Outlet Kitchen operations to achieve the optimum quality level of food production and sanitation</li>
 <li>Assist Sous Chef to oversee special events and special food promotions</li>
 <li>Assist Sous Chef to issues recipes and maintains up-dated and accurate costing of all dishes prepared and sold in the Food and Beverage operation </li>
 <li>Assist Sous Chef to develop new dishes and product.</li>
</ul>
 What we need from you 
Ideally, you'll have some or all of the following competencies and experience we're looking for: 
<ul>
 <li>Completion of a degree or certificate in culinary arts </li>
 <li>Minimum 2 years of experience in Arabic cuisine required </li>
 <li>Vast knowledge of international culinary practices, menus and offerings</li>
 <li>High level of written and verbal English</li></ul>

Chef de Partie

YOUR DAY TO DAY 
<ul>
 <li>You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests.</li>
 <li>To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager</li>
 <li>To be the main direct guest contact sales person and offer prompt service</li>
 <li>Be charming by being approachable, having confidence and showing respect.</li>
 <li>Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done.</li>
 <li>Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.</li>
 <li>Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly</li>
 <li>Presents bills to guests and ensures settlement of the same</li>
 <li>Promotes all menu items and promotions.</li>
 <li>Ensures all opening and closing duties are followed according to the checklist.</li>
 <li>Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables</li>
 <li>Responsible for clearing and arranging the stations.</li>
 <li>Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured.</li>
 <li>Performs other duties as may be assigned by your supervisor from time to time</li>
 <li>Complies with hotel rules and regulations.</li>
 <li>Complies with company grooming and hygiene, and uniform standards</li>
 <li>Ensures that all guest welcomed, seated and thanked on departure with a smile.</li>
 <li>Accurately and promptly fulfilling guest requests.</li>
 <li>Understands and anticipate guest needs.</li>
 <li>Maintains a high level of knowledge which will enhance the guest experience.</li>
 <li>Demonstrates a service attitude that exceeds expectations.</li>
 <li>Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&amp;B activities.</li>
 <li>Ensures compliance with relevant employment laws and hotel or company policies and procedures.</li>
 <li>Performs other duties and projects as assigned.</li>
</ul>
 WHAT WE NEED FROM YOU 
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in similar role preferred. Alcohol awareness and handling and/or food service permit or valid health/food handler card, as required by local law. Trainings in Food &amp; Beverage preparations, High school certificate or diploma. Fluency in English is a must, additional languages are an added advantage. Strong ability to build and maintain relationships.

Food & Beverage Attendant

YOUR DAY TO DAY
<ul>
 <li>Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.</li>
 <li>Demonstrate a complete understanding of the hotel policies, procedures, and service standards, have full knowledge of the hotel facilities, happenings, local conditions, and current events.</li>
 <li>Rotate in 3 shifts (morning/afternoon/night).</li>
 <li>Handle incoming calls and handle wakeup calls</li>
 <li>Work closely with your team members, Supervisors, Managers, and also colleagues of other departments in a friendly manner, assuring mutual respect and encouraging each other to create Great Hotels Guests Love.</li>
 <li>Maintain the privacy of all guests by ensuring that no details are disclosed.</li>
 <li>Take ownership of guest requests and notify them of any delays in performing work orders in the accepted standard time, and call them back to ensure their satisfaction.</li>
 <li>Complete additional tasks assigned by your supervisor or Manager.</li>
 <li>Promptly handle all emergency calls efficiently.</li>
 <li>Use Messagebox to log all requests and issues</li>
 <li>Promptly check all e-mails and act accordingly. </li>
 <li>Attend shift briefings, read handovers, and participate in departmental meetings/gatherings. </li>
 <li>Be fully knowledgeable of the operating systems such as Alcatel, Opera, Messagebox, Microsoft and etc., to perform the tasks/operations promptly. </li>
</ul>
WHAT WE NEED FROM YOU
<ul>
 <li>Minimum two years experience in the same role in a 4-star hotel, call center, or any customer service-related job.</li>
 <li>Intermediate knowledge of Microsoft Office and Microsoft Outlook.</li>
 <li>Excellent written and verbal English communication skills and knowledge of an additional language are an advantage.</li>
 <li>Previous experience in Opera system is an advantage.</li>
 <li>Ability to work independently and within a team environment.</li>
 <li>Able to manage multiple tasks.</li>
 <li>Eager to learn, stay motivated &amp; progress.</li>
 <li>Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.</li>
 <li>Customer service oriented.</li>
 <li>Outgoing, friendly, warm personality.</li>
</ul>

Instant Service Agent

Every day is different, but you ll mostly be: <ul> <li>Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare</li> <li>Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work</li> <li>Helping with washing up and other kitchen duties when the team needs you</li> <li>Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents</li> <li>Taking on ad-hoc duties to keep the service running smoothly</li> </ul> What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

F&B Attendant (Arabic Speaker)

YOUR DAY TO DAY 
As a Senior Sales Manager, you will uphold Holiday Inn s signature service standards and brand values while ensuring that daily sales activities foster strong and productive relationships with our partners, in collaboration with the Director of Sales &amp; Marketing. We are looking for an ambitious and skilled professional with a passion for creating exceptional guest experiences in this key role.
<ul>
 <li>Support the Director of Sales &amp; Marketing in developing and executing sales strategies for the corporate market.</li>
 <li>Identify and pursue new corporate business opportunities to meet organizational sales objectives.</li>
 <li>Develop and strengthen relationships with existing corporate clients through consistent engagement, meetings, and effective account management.</li>
 <li>Meet and exceed individual and team sales targets, revenue goals, and market share expectations.</li>
 <li>Represent the company at sales calls, trade shows, networking events, and promotional activities to drive lead generation and brand visibility.</li>
</ul>
 WHAT WE NEED FROM YOU 
<ul>
 <li>Minimum 2 years experience as Sales Manager - Corporate in a 4- or 5-star hotel.</li>
 <li>Proactive, tenacious, and self-motivated creates opportunities.</li>
 <li>Proven ability to manage and grow key corporate accounts, (local, regional, global)</li>
 <li>Experienced in Short and long-stay business, RFP handling, and consortia / TMCs management.</li>
 <li>Skilled in identifying new business opportunities and adapting to demand shifts.</li>
 <li>Excellent at building lasting partnerships with Bookers, travel managers, TMCs, and decision-makers.</li>
 <li>Based in Dubai with a strong knowledge of the Business Bay market.</li></ul>

Senior Sales Manager

<div>
 Every day is different, but you ll mostly be:
 <ul>
 <li>Making sure every single room is at its absolute best for our guests</li>
 <li>Helping our guests in any way you can whether they ve forgotten their toothbrush or just need to find the elevator</li>
 <li>Keeping your supervisor in the loop by advising them of any progress or problems</li>
 <li>Monitoring and controlling supplies to minimise waste</li>
 <li>Doing your best to reunite guests with any lost or misplaced items</li>
 <li>Regularly assisting with deep clean projects</li>
 </ul>
</div>
<div>
 What We need from you:
 <ul>
 <li>It s a physical role and you ll be on your feet most of the day, so fitness is important </li>
 <li>Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects </li>
 <li>You may need to bend and kneel to complete some activities</li>
 <li>Literacy skills - reading, writing and basic maths skills </li>
 <li>Flexible attitude to shifts you may be required to work nights, weekends and/or holidays </li>
 </ul>
</div>

Room Attendant

<div>HR Generalist

Are you passionate about creating a positive workplace culture and ensuring smooth HR operations? We&rsquo;re looking for an HR Generalist to join our dynamic Human Resources team. In this role, you&rsquo;ll be the bridge between employees and management, ensuring compliance, engagement, and operational excellence across all HR functions.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Supporting the full employee lifecycle including onboarding, payroll, benefits, and employee relations.

Handling documentation such as offer letters, contracts, and employment certificates with accuracy and confidentiality.

Ensuring compliance with Kuwait Labour Law, IHG policies, and Responsible Labour Recruitment standards.

Assisting in performance management, disciplinary actions, and grievance handling processes.

Coordinating staff welfare activities, recognition programs, and engagement initiatives.

Managing HR systems and records to maintain up-to-date employee data.

Partnering with department heads to identify staffing needs and support recruitment processes.

Preparing HR reports and analytics to support strategic decision-making.

Supporting audits, inspections, and government-related documentation as needed.
What we need from you:

Minimum 2&ndash;3 years of HR experience in a hospitality or service industry environment.

Strong knowledge of Kuwait Labour Law and HR best practices.

Excellent communication and interpersonal skills.

Detail-oriented, organized, and capable of managing multiple priorities.

Proficiency in MS Office and HR systems (Opera, Oasys, or similar).

Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.

Ability to maintain confidentiality and demonstrate professionalism in all situations.
What you can expect from us:

Competitive salary and benefits package.

Opportunities for career growth within IHG Hotels &amp; Resorts.

A supportive team environment where your voice matters.

Learning and development programs to enhance your HR expertise.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

HR Generalist

Join Holiday Inn and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.