Abrar Admin

Holiday Inn Express Doral

JOB DUTIES AND RESPONSIBILITIES<ul><li>Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner</li><li>Reviews arrival list daily and assists in preparing and assembling welcome amenities</li><li>Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed</li><li>Responsible for issuing bank - Count bank at beginning and end of shift.</li><li>Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management</li><li>Maintains front desk area to be clean and organized</li><li>Assisting with lobby activation as needed</li><li>Utilize proper procedures when handling guest PPI data</li><li>Follows through and feels ownership of guest requests</li><li>Resolves guest complaints in a professional and efficient manner</li><li>Actively participates in Front Desk upsell program</li><li>Always retrieve necessary identification documents and form of payment upon guest arrival</li><li>Other duties as assigned</li><li>Follow the checklist when going through check-in or check-out with guests. Always retrieve necessary identification documents and form of payment upon arrival. </li><li>Attends promptly to guest needs and inquiries </li><li>Perform various other duties as assigned  </li></ul>EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations  Minimum of High School education KNOWLEDGE, SKILLS, AND ABILITIES Basic computer skills  Ability to communicate effectively verbally and in writing  Ability to exceed expectations of guests and team members  Excellent time management skills PERKS/BENEFITS Work Today, Get Paid Today with Daily Pay! Track your daily income with updates after every shift you work Transfer your earnings instantly or the next day Automatically save a portion of your paycheckJob Type: Full-timePay: $15.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>IHG/ Holiday inn Express: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Guest Service Representative/Front Desk/ Night Audit

Join Holiday Inn Express Doral and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Holiday Inn Express Doral

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Guest Service Representative/Front Desk/ Night Audit