Abrar Admin

Holiday Inn Express / Kiota Inn

`Responsible for providing quality guest service as it pertains to checking in/out of hotel guests. This includes but is not limited to taking hotel reservations; answering phones, sending/receiving faxes, logging into various computer programs and sending out electronic shift reports. Will be responsible for maintaining a gracious and professional manner towards guests at all times. Demand accuracy with daily accounting procedures.SKILLS<ul><li>Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum to zero supervision.</li><li>Ability to accurately compute and manipulate mathematical calculations.</li><li>Problem Solver: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li>Ability to satisfactorily communicate in English (Speak, Read, Write) with guests, co-workers, and management to their understanding.</li><li>Team worker: Work with the entire staff to communicate guest and hotel needs.</li><li>Punctuality and reliable attendance.</li><li>Honesty and Integrity.</li></ul>DUTIES<ul><li>Stand and greet guests as they arrive and leave.</li><li>Check-in and check-out hotel guests in a confident, professional, and friendly manner.</li><li>Check for proper identification by ensuring that the credentials provided match and are in accordance with the hotel policy.</li><li>Offer guests use of the luggage racks and inform them of breakfast times, pool and fitness room times.</li><li>Anticipate guest&rsquo;s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li><li>Review arrivals making notes of special-requests and blocking rooms as necessary for VIP and group arrivals.</li><li>Answer all queries regarding hotel services, charges, meeting facilities, group bookings, and travel directions.</li><li>Complete all items as listed on shift checklists.</li><li>Ensure proper credit card procedures are followed at all times to include guest signature on registration slip.</li><li>Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash transactions during a given shift.</li><li>Advice guest of any messages, mail, faxes, etc. received for them.</li><li>Accept and record wake-up call requests.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e. Special requests, amenity delivery) using shift reporting and immediate notification to proper department.</li><li>Knowledgeable of hotel fire and emergency procedures.</li><li>Keep the front desk as well as lobby areas clean and well organized.</li><li>Assist with reservations calls in a professional manner.</li><li>Legibly document maintenance needs in front desk log and submit to Manager.</li><li>Maintain complete knowledge at all times of:</li><li>all hotel features/services, hours of operation.</li><li>all room types, numbers, layout, d&eacute;cor, appointments and location.</li><li>all room rates, special packages and promotions.</li><li>room availability status for any given shift.</li><li>Resolve guest complaints or forward complaint to the proper management personnel for further attention.</li><li>Use computer software to conduct Close of Day.</li><li>Organize, balance and file proper close of day paperwork and notify management of any imbalances.</li><li>Ensure parking lot and building are secure and that guests needs are handled promptly.</li><li>Attend to noise complaints and room issues. As well as document for the next day to follow up as appropriate.</li></ul>Job Type: Part-timePay: $16.90 - $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li><li>Night Shift (Required)</li></ul>Work Location: In person

Night Auditor

Join Holiday Inn Express / Kiota Inn and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Holiday Inn Express / Kiota Inn

About Company

Night Auditor