Qureos Mentor

Holland & Knight

<div><div>We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.</div><div></div><div><i><br>
This position is based in the Firm's global operations center in Tampa, FL.</i></div><div></div><div>
General Description:</div><div>
The Senior Marketing Database Specialist is responsible for maintaining the daily processing of the firm&rsquo;s Marketing Database (InterAction) with a primary focus on maintaining the integrity of the database and Marketing related processes. This position has a visible impact on many marketing and client relationship initiatives throughout the firm by ensuring the accuracy of client and contact data.</div><div></div><div>
Key Responsibilities and Essential Job Functions:</div><ul><li>
Ensure the overall quality of data by examining and processing contact data changes made by InterAction users, including Attorneys, Practice Assistants and other staff. This includes the processing of DCM tickets, reviewing and promoting new contacts/possible duplicate contacts.</li><li>
Ensure the overall quality of data by performing daily data quality control procedures, including review and approval of data change management requests, checking and merging duplicate contacts, standardizing data and ensuring that the necessary data fields are populated according to firm data standards.</li><li>
Monitor the flow of data between InterAction, IQ, and other databases for accuracy and data quality.</li><li>
Perform and educate InterAction data imports and exports related to Marketing related projects and mailings.</li><li>
Provide InterAction project support and assist with developing best practices to ensure efficiency and improved work flow.</li><li>
Provide coordination and implementation of data updating for auto-replies/bouncebacks received in the firm&rsquo;s Event&rsquo;s mailbox.</li><li>
Perform and educate database queries to support firm marketing and business development efforts.</li><li>
Produce and maintain InterAction reports on a standard and ad-hoc basis to further support our lawyer and marketing team members with their business needs.</li><li>
Educate and support InterAction users and act as a CRM subject matter expert.</li><li>
Develop and execute a strategy to work with the Marketing team regularly on all active marketing mailing lists to ensure thought leadership is reaching the intended audience.</li><li>
Stay up to date on industry discussions regarding client relationship management (CRM); data privacy issues, new CRM related technologies and software upgrades that can increase or lead to CRM efficiencies.</li><li>
Suggest ways to enhance the marketing database for increased usage on a proactive basis to support overall firm-wide marketing and business development efforts.</li><li>
Perform QA testing related to any software upgrades/new technologies and work closely with the Marketing Database Manager and IT Department on all upgrades.</li><li>
Special projects and duties as assigned.</li></ul><div></div><div>
Required Skills:</div><ul><li>
Exceptional project management skills.</li><li>
Strong communication, mentoring, and leadership skills.</li></ul><div></div><div>
Required Qualifications &amp; Education:</div><ul><li>
Bachelor's degree in Marketing, Business, Communications, Journalism, or a related field.</li><li>
4+ years of experience.</li><li>
Proficiency in Microsoft Office Suite.</li></ul><div></div><div>
Physical Requirements:</div><ul><li>
Ability to sit or stand for extended periods of time.</li><li>
Moderate or advanced keyboard usage.</li></ul><div></div><div>
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.</div><div></div><div>
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&amp;D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.</div><div></div><div><i>
Holland &amp; Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.</i></div><div></div><div><i>
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland &amp; Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit </i><div><i>Legal Information</i></div><i> Portal for Holland &amp; Knight LLP&rsquo;s privacy policies.</i></div></div>

Senior Marketing Database Specialist

<div><div>We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.</div><div></div><div><i><br>
This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.</i></div><div></div><div>
Description:</div><div>
We are seeking a E-Billing Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm.</div><div></div><div>
The E-Billing Specialist is responsible for the submission of ebilled invoices via various electronic billing systems for client remittance and will &ldquo;own&rdquo; the ebilled invoices until they have been successfully approved for payment. Individual will be assigned to and will be responsible for managing their assigned clients with expertise, from setup up, to matter and timekeeper management, to resolving rejections and reductions. This position reports to the eBilling Supervisor.</div><div></div><div>
Key Responsibilities Include:</div><ul><li>
Receive finalized invoices delivered by the Billing Specialists to be processed electronically.</li><li>
Process invoices through BillBlast. If necessary, also upload LEDES files on ebilling vendor site.</li><li>
Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short-paid invoices.</li><li>
Follow up on &ldquo;ebilled&rdquo; invoices to ensure status has not changed on ebilling vendor site.</li><li>
Manage rejected invoices for assigned clients, liaising with the Billing Specialist and Attorney to resolve promptly.</li><li>
Communicate all pertinent ebilling changes to appropriate team members, including Billing Attorneys.</li><li>
Manage and oversee client implementations for a smooth transition from paper to electronic billing.</li><li>
Manage information of a highly specialized, advanced, or sensitive nature.</li><li>
Build rapport to establish and maintain solid client relationships.</li><li>
Provide general administrative assistance and support to assigned managers.</li><li>
Fulfill information requests and other inquiries from field personnel and customers.</li><li>
Work on special projects and additional duties as assigned.</li></ul><div></div><div>
Qualifications:</div><ul><li>
2+ years legal electronic billing experience, with full knowledge of ebilling vendor sites, LEDES formats, and ebill tracking systems, such as BillBlast or eBillingHub.</li><li>
Strong technical skills including MS Word, Excel and Outlook.</li><li>
Excellent oral and written communication skills.</li><li>
Ability to prioritize and manage multiple tasks in order to meet critical deadlines.</li><li>
Ability to work in a team environment.</li><li>
Experience with Aderant billing software preferred.</li><li>
Experience with eBillingHub or BillBlast preferred.</li></ul><div></div><div>
Minimum Education:</div><ul><li>
Bachelor&rsquo;s degree preferred, but may be substituted for relevant legal work experience.</li></ul><div></div><div>
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.</div><div></div><div>
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&amp;D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.</div><div></div><div><i>
Holland &amp; Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.</i></div><div></div><div><i>
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland &amp; Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit </i><div><i>Legal Information</i></div><i> Portal for Holland &amp; Knight LLP&rsquo;s privacy policies.</i></div></div>

E-Billing Specialist

<div><div>We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.</div><div></div><div><i><br>
This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.</i></div><div></div><div>
Job Description:</div><div>
We are seeking a Client Billing Compliance Analyst to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. The Client Billing Compliance Analyst supports the Client Billing Compliance Manager and team with maximizing the realization of clients whose engagements are governed by Outside Counsel Billing Guidelines (OCG&rsquo;s). Participates in managing client set ups, billing and collection arrangements and inventory management of client portfolios to ensure that client reductions of time and costs due to non-compliance with guidelines are minimized. Develops strong collaborative relationships with attorneys throughout the client&rsquo;s lifecycle while delivering optimum internal and external client service. Identifies client specific and Billing Attorney candidates to participate in the audit and appeal program including development and implementation of training materials and executable strategies to maximize billing and collection realization and overall revenue.</div><div></div><div>
Key Responsibilities Include:</div><ul><li>
Collaborate with Business Intake, Revenue Management, Pricing and Information Governance teams and Billing Attorneys to ensure that client&rsquo;s OCG&rsquo;s and specifications are received, reviewed, documented, categorized, distributed and adhered to throughout the client&rsquo;s lifecycle with the Firm.</li><li>
Ensure that client&rsquo;s staffing requirements are appropriately enforced through system set ups.</li><li>
Perform pre-audit of time entries for selected clients to minimize reductions taken at time of invoice review and to accelerate client&rsquo;s repayment schedule.</li><li>
Research and/or creation of appeals in response to rejected or reduced billing submissions in accordance with client driven appeal deadlines.</li><li>
Participates and provides input to the monitoring of clients to determine eligibility for being included in the compliance audit &amp; appeal program, and conversely monitor clients which no longer benefit from the program.</li><li>
Prepares alerts and reports as needed identifying trends &amp; issues regarding discounts, write-downs, and write-offs and guidelines, and effectively communicate with management.</li><li>
Oversees appeals assigned to dedicated paralegal team to ensure completion and accuracy in accordance with the audit and appeal program.</li><li>
Establish, foster, and maintain professional, credible, and collaborative relationships with attorneys, staff, firm management and clients to ensure attorney and client specifications are supported</li><li>
Interact with client contacts as needed with tact, diplomacy, and effective negotiation skills in a manner which does not compromise the client relationship.</li><li>
Collaborate with E-billing and Timekeeper Matter Maintenance teams to ensure set up of new clients to align with OCG requirements, ensuring that appropriate fields are updated according to client billing guidelines and ensure that electronic invoices are successfully submitted in accordance with guideline requirements to minimize reductions.</li><li>
Assist in research, development and implementation of technology tools to aid in compliance with OCG&rsquo;s</li><li>
As appropriate, communicate directly with clients, acting as a client conduit for billing and collection assistance as well as to serve as a point of contact for the client relationship</li><li>
Concisely communicate arrangements with attorneys and clients on their matters; collaborate with internal team members to provide clients with requested information on any special billing and or collection arrangements.</li><li>
Functions as a subject matter expert providing in-depth knowledge and expertise throughout portfolio of clients and across various practices. Research and develop analysis related to assigned portfolios, providing concise, detail-based documentation, statistics, and recommendations.</li><li>
Respond to inquiries relating to accruals, audits and payments report; provide rate analysis upon request; recommend solutions based on billing trends relating to realization; and prepare ad hoc reports upon request.</li><li>
Ensure Firm policies and practices are followed; promote consistency and education on professional and technical matters to meet client service objectives.</li><li>
Special projects and additional duties as assigned.</li></ul><div></div><div>
Qualifications:</div><ul><li>
Minimum 4 years of legal client service experience preferred specifically in areas involving paralegal, financial revenue cycle, billing and/or collections. Other professional service backgrounds such as medical billing or insurance bill review will be considered</li><li>
Understanding of the various phases of litigation, as well as specialized billing arrangements arising from such engagements</li><li>
Knowledge of legal billing requirements including familiarity with various electronic billing platforms preferred</li><li>
Ability to effectively manage multiple projects with competing deadlines and perform well under pressure</li><li>
Outstanding interpersonal and communication skills and the ability to work in a collegial manner with a variety of attorneys, clients and administrative colleagues</li><li>
Strong technical and analytical skills</li><li>
Strong time and project management skills</li><li>
Analytical, intellectually curious, and motivated to seek out answers and solutions</li><li>
Excellent critical thinking, problem solving and decision making skills</li><li>
Proficient in industry standard time &amp; billing and collection software, Microsoft Office suite</li></ul><div></div><div>
Minimum Education:</div><ul><li>
Bachelor&rsquo;s degree in Accounting, Finance or Business discipline or Paralegal certification preferred, may be substituted for relevant legal work experience.</li></ul><div></div><div>
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.</div><div></div><div>
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&amp;D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.</div><div></div><div><i>
Holland &amp; Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.</i></div><div></div><div><i>
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland &amp; Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit </i><div><i>Legal Information</i></div><i> Portal for Holland &amp; Knight LLP&rsquo;s privacy policies.</i></div></div>

Client Billing Compliance Analyst

Join Holland & Knight and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Holland & Knight

About Company

Senior Marketing Database Specialist

E-Billing Specialist

Client Billing Compliance Analyst