Qureos Mentor

Hollywood Casino

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div><br>
<div></div>
WE LOVE OUR WORK.:
<ul><li>Partners with HR Business Partners to meet the needs of departments within the business unit.</li><li>
Supports the internal and external recruitment efforts for the property</li><li>
Managing Open Job Requisitions for Non-exempt roles</li><li>
Pre-screen potential candidates and build talent pool for all positions</li><li>
Developing sourcing strategies for open roles</li><li>
Assists in conducting effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.</li><li>
Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions).</li><li>
Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.</li><li>
Conducts exit interview, record feedback/dialog, and report patterns to management.</li><li>
Assists in the handling of unemployment compensation claims.</li><li>
Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training.</li><li>
Responsible for developing and maintaining and internal communications. Sources include, but are not limited to, video presentation, newsletters, print, social networking outlets, Employee Self Service website, and email.</li><li>
Conducts frequent assessments on the success of these initiatives and make recommendations to support increased readership &amp; effectiveness of these communication sources.</li><li>
Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.</li><li>
Attends training and meetings, as required.</li><li>
Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, recruitment, engagement, and leadership opportunities.</li><li>
Assists with design and execution of engagement, wellness and retention events.</li><li>
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>
Maintains strict confidentiality in all departmental and company matters.</li><li>
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li></ul>
BRING US YOUR BEST.:
<ul><li>Bachelor&rsquo;s degree in Business Administration, HR or other relevant degree; or equivalent combination of education and experience.</li><li>
Minimum of two to four years HR experience preferred.</li><li>
PHR, SPHR certification preferred.</li><li>
Proficient computer skills including MS Office software.</li><li>
Ability to work with various levels of the organization to develop and influence the culture.</li><li>
Highly effective communication and negotiation skills.</li><li>
Excellent organizational skills, presentation skills and ability to work independently and collaboratively.</li><li>
Exceptional customer service focus including attention to producing quality results.</li><li>
Demonstrated knowledge of state, local and federal labor laws and regulations related to HR.</li></ul><br>
<div></div>
STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div><br>
<div></div>
STARTING SALARY: Starting at $52,000 annually depending on experience.</div>

Human Resources Generalist

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div><br>
<div></div>
WE LOVE OUR WORK.:
<ul><li>Greets guests actively engaged in gaming and assists team members in player identification.
</li><li>Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
</li><li>Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
</li><li>Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand.
</li><li>Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations.
</li><li>Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program.
</li><li>Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
</li><li>Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate.
</li><li>Encourages guest visitation through written correspondence and telemarketing. - Analyzes and coordinates in-house invitation lists with Manager.
</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
</li><li>Assist in greeting and helping with the organization of Cross-Property Events. Responsible for greeting of Cross-Property guests and checking in with guests during their stay, to address any issues or concerns from the Cross-Property Groups.
</li><li>Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
</li><li>Provide direct support to the other Casino Hosts and/or Executive Hosts by helping with their assigned guests or any tasks needed.
</li><li>Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.
</li><li>Develops and maintains technical skills to maximize use of patron data systems.
</li><li>Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
</li><li>Monitors patron activity and profitability of all assigned players.
</li><li>Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
</li><li>Provides assistance to the Manager as needed.
</li><li>Provides professional representation at internal and external meetings and events.
</li><li>Ensures interactions with internal and external guests follow the guidelines of customer service program.
</li><li>Adheres to all Corporate and local policies, procedures, and operating guidelines.
</li><li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
</li><li>Other Duties as Assigned.</li></ul>
BRING US YOUR BEST.:
<ul><li>Must be at least 21 years of age.
</li><li>Associate&rsquo;s degree (A.A.) or equivalent from two-year College or technical school; minimum of one year Casino Guest Service experience, including but not limited to Player Development, Slots or Table Games; or equivalent combination of experience and education.
</li><li>One (1) year of hosting experience with adequate customer following preferred.
</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
</li><li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
</li><li>Must be able to maintain confidentiality and a high level of professionalism at all times.
</li><li>Must have the ability to write reports and business correspondence.
</li><li>Must possess excellent oral and written communication skills.
</li><li>Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.</li><li>
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
</li><li>Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
</li><li>Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
</li><li>Ability to deal with problems involving several concrete variables in standardized situations.
</li><li>Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
</li><li>Must successfully complete TiPS training.
</li><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.</li></ul><br>
<div></div>
STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div><br>
<div></div>
STARTING SALARY: $55,000</div>

CASINO HOST

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div><br>
<div></div>
WE LOVE OUR WORK.:<br>
<div></div><ul><li>
Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights &amp; fixtures, beams, signs, columns, ceiling tile and televisions</li><li>
Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas</li><li>
Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack</li><li>
Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed</li><li>
Maintain garden appearance</li><li>
Sweeps, mop and vacuum floor</li><li>
Cleans rugs, carpets, upholstered furniture, and blind</li><li>
Washes windows, door panels, and sills</li><li>
Empties wastebaskets</li><li>
Replenishes bathroom supplies</li><li>
Keeps storage rooms clean and organized</li><li>
Answers guest's questions about the facility</li><li>
Other duties may be assigned</li></ul>
BRING US YOUR BEST.:
<ul><li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li><li>
Must be a minimum of 18 years of age. High School diploma or equivalent and/or six months related experience and/or training preferred; or equivalent combination of education and experience. Basic computer knowledge</li><li>
Must be able to read and write in English and have good verbal communicating skills</li><li>
Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions</li><li>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li><li>
While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; and use of hands and fingers, handle, or feel. The team member is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The team member must occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus</li><li><div>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate</div></li></ul><br>
<div></div>
STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div></div><div></div>

Overnight Casino Custodial Attendant

Join Hollywood Casino and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hollywood Casino

About Company

Human Resources Generalist

CASINO HOST

Overnight Casino Custodial Attendant