Qureos Mentor

HOLLYWOOD FEED

<div><div>Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.</div>
<div></div><div><b>Job Summary</b></div>
<div>The IT Support Specialist supports the day-to-day technology needs of Hollywood Feed by providing technical assistance, maintenance, and troubleshooting across all retail locations and the corporate office. Reporting to the Director of IT, this role serves as a key point of contact for associates, delivering clear, user-friendly solutions with a strong focus on customer service. The IT Support Specialist ensures consistent system functionality by following established department and company policies while supporting a wide range of technologies, including hardware, POS systems, remote access tools, and audio/visual solutions, helping maintain efficient and reliable operations companywide.</div>
<div></div><div><b>Key Responsibilities</b></div>
<ul><li>Respond promptly to employee requests regarding technical issues.</li>
<li>Support the implementation, establishment, and enforcement of IT policies and procedures.</li>
<li>Assist in testing new POS features and equipment.</li>
<li>Maintain continuous documentation of processes and procedures.</li>
<li>Keep detailed inventory records for all hardware equipment and software licensing.</li>
<li>Participate in after-hours emergency coverage rotation for critical systems.</li>
<li>Contribute to the enhancement of training webinars, including specifications for hardware and software related to audio/visual setups.</li>
<li>Assist the training team with audio/visual setup for live class days and company-wide events.</li>
<li>Maintain accurate records of completed and pending tasks using the company's ticketing system.</li>
<li>Adhere to Team Feed policies and procedures, including incident and problem escalation protocols.</li>
<li>Exhibit strong interpersonal skills in a professional environment.</li>
<li>Deliver friendly and efficient service to Hollywood Feed employees as the first point of contact.</li>
<li>Utilize specialized help desk support software to remotely troubleshoot, diagnose, and resolve complex technical issues on end-user computers.</li>
<li>May be required to use a personal vehicle to transport hardware to and from store locations, including multi-day trips outside Memphis; mileage will be reimbursed per IRS guidelines.</li>
<li>May also be required to drive the company vehicle to transport equipment between stores.</li></ul><br>
<div></div>
<div></div><div><b>Requirements &amp; Qualifications</b></div>
<ul><li>Desire to develop interpersonal and technical skills</li>
<li>Ability to follow directions</li>
<li>Team player</li>
<li>Reliable transportation</li>
<li>Willingness to travel to all Hollywood Feed locations</li>
<li>Own a dependable cell phone; available during store hours, including nights/weekends</li>
<li>Clean driving record; may drive company vehicle</li>
<li>Valid driver&rsquo;s license and car insurance</li>
<li>Strong organizational and multitasking skills</li>
<li>Familiar with Smartsheet, Google Workspace, and Microsoft Office</li>
<li>Able to solve problems quickly under pressure</li>
<li>Experience with hardware/software installations or updates</li>
</ul>
<div></div><div><b>Physical Requirements</b></div>
<ul><li>Able to sit or stand at a desk and work on a computer for extended periods.</li>
</ul><ul><li>Physically able to perform the job functions for 8&ndash;10-hour workdays. including a rotational on-call schedule.</li>
<li>Employees may be required to lift items weighing up to 50 lbs. unassisted, along with bending, kneeling, twisting, reaching, and other physical movements essential to daily tasks.</li>
</ul>
<div></div><div><b>Education &amp; Experience</b></div>
<ul><li>Bachelor&rsquo;s degree in computer science or equivalent.</li></ul>
<ul><li>1-3 years of experience as an IT support specialist.</li></ul><br>
<div></div><div><b>The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.</b></div>
<div>Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</div></div>

Specialist, IT Support

<div><div>Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.</div>
<div></div><div><b>Job Summary</b></div>
<div>The Retail Sales Associate, who reports to the Store Manager and Assistant Store Manager, is responsible for serving customers, maintaining a safe and efficient store environment to help ensure profitability, and always following Hollywood Feed&rsquo;s first policy: &ldquo;Do what is right by the customer.&rdquo;</div>
<div></div><div><b>Key Responsibilities</b></div>
<ul><li>Greet and hep customers according to Hollywood Feed's established customer service standards.</li>
<li>Demonstrate comprehensive knowledge of store products to effectively address customer and pet needs.</li>
<li>Uphold respectful and open communication with supervisors, coworkers, and customers.</li>
<li>Work efficiently both independently and collaboratively as a team member.</li>
<li>Unload and properly stock product deliveries.</li>
<li>Obtain proficiency in operating the Hollywood Feed point-of-sales system, including:
<ul><li>Opening and closing registers.</li>
<li>Creating customer accounts.</li>
<li>Processing customer transactions.</li>
<li>Performing inventory management tasks such as cycle counts.</li>
</ul></li><li>Participate in all scheduled Hollywood Feed educational sessions.</li>
<li>Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties.</li>
<li>Perform additional responsibilities as assigned.</li>
</ul>
<div></div><div><b>Requirements &amp; Qualifications</b></div>
<ul><li>Commitment to animals and their owners is vital at Hollywood Feed.</li>
<li>Strong verbal communication and active listening skills.</li>
<li>Proven sales and customer service abilities.</li>
<li>Knowledge of store products or ability to learn quickly.</li>
<li>Ability to operate or learn the point-of-sale system.</li>
<li>Valid driver's license with at least 2 years' driving experience (including learner's permit period).</li></ul><br>
<div></div><div><b>Physical Requirements</b></div>
<ul><li>Must be 18 or older.</li>
<li>Able to lift 50 lbs. overhead and stock shelves repeatedly.</li>
<li>Can bend, kneel, push, pull, reach, twist frequently.</li>
<li>Able to stand and walk for 8&ndash;10 hours.</li>
<li>Can climb ladders often to access products.</li>
<li>Meet Safe Driving Policy and willing to drive company delivery vehicle.</li>
</ul>
<div></div><div><b>Education &amp; Experience</b></div>
<ul><li>High School Diploma or equivalent</li></ul><br>
<div></div><div>This position offers a competitive hourly wage of $15.00/hr. to $19/hr.</div><br>
<div></div>
<div></div><div><b>The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.</b></div>
<div>Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</div></div>

Associate, Sales

Join HOLLYWOOD FEED and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HOLLYWOOD FEED

ABOUT_COMPANY

Specialist, IT Support

Associate, Sales