Urwah Admin

Hologic

<div><div><div><p>As a member of the Breast Surgery Technical Support team, the Technical Support Specialist will be responsible for supporting external and internal customers for our Breast Health products via phone, e-mail, and the web.
</p></div><div><p>This position will provide remote support, troubleshooting and issue resolution for Hologic customers (e.g. radiology technologists, biomedical engineers, and field engineers) to facilitate the successful use of Hologic products.</p>
</div><div><p>This position will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize Hologic equipment uptime as well as facilitate them meeting their safety and regulatory compliance goals.</p></div><br>
<p></p><div><p><b>Summary of Duties and Responsibilities</b></p>
</div><div><ul><li>Perform troubleshooting and diagnose technical problems using remote diagnostic tools.</li>
</ul></div><div><ul><li>Deliver consistent, high quality and responsive support to external and internal customers.</li>
</ul></div><div><ul><li>Take ownership of reported issues by being empathetic to the customer&rsquo;s needs</li>
</ul></div><div><ul><li>Set expectations and manage reported issues through to their completion.</li>
</ul></div><div><ul><li>Document, track, and manage all support requests, communications, and actions in the CRM system.</li>
</ul></div><div><ul><li>Follow established support processes (e.g. problem resolution, escalation) and best practices to ensure SOP compliance and positive customer experiences.</li>
</ul></div><div><ul><li>Expedite the resolution of all customer requests to meet our standards for service excellence.</li>
</ul></div><div><ul><li>Escalate issues to the appropriate resource to ensure timely resolution.</li>
</ul></div><div><ul><li>Collaborate with other team members and departments to facilitate the problem resolution process.</li>
</ul></div><div><ul><li>Use the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of the KB.</li>
</ul></div><div><ul><li>Recommend the dispatch of Field Service Engineers for issues which cannot be resolved remotely.</li>
</ul></div><div><ul><li>Maintain a current and requisite knowledge level for your supported products.</li>
</ul></div><div><ul><li>Attending training and self-study to acquire, maintain and improve job skills.</li>
</ul></div><div><ul><li>Escalate appropriate service issues and concerns to management as necessary.</li>
</ul></div><div><ul><li>Identify and embrace opportunities for continuous improvement.</li>
</ul></div></div><div><div><ul><li>Perform other duties and projects as assigned, to meet company and department objectives.</li>
</ul></div><div><ul><li>Adhere to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.</li></ul></div><br>
<p></p><div><p><b>Qualifications</b><br>
</p></div><p></p><div><ul><li>Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences.</li>
</ul></div><div><ul><li>Excellent customer service and interpersonal skills</li>
</ul></div><div><ul><li>Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users.</li>
</ul></div><div><ul><li>Demonstrated track record and passion for understanding and addressing customer needs.</li>
</ul></div><div><ul><li>Strong analytical and problem-solving skills</li>
</ul></div><div><ul><li>Must possess the ability to work independently to resolve reported or discovered product issues.</li>
</ul></div><div><ul><li>Highly organized and detail oriented</li>
</ul></div><div><ul><li>Strong follow-up skills with a keen eye towards driving issue resolution.</li>
</ul></div><div><ul><li>Results driven and dedicated to delivering outstanding work.</li>
</ul></div><div><ul><li>Proven ability to multi-task, work under pressure, adapt and thrive in a fast-paced environment.</li>
</ul></div><div><ul><li>Strong knowledge of support tools such as CRM, knowledge management and ACD systems</li>
</ul></div><div><ul><li>Must have strong knowledge and expertise using the Windows operating systems.</li>
</ul></div><div><ul><li>Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)</li>
</ul></div><div><ul><li>Proficiency in Microsoft Office products including Outlook, Word, Excel, and PowerPoint</li>
</ul></div><div><ul><li>Basic understanding of medical imaging technology, DICOM and PACS storage systems is helpful, but not required.</li>
</ul></div></div><div><div><ul><li>Ability to identify and assist with the implementation of process improvements.</li><br>
</ul></div><p></p><div><p><b>Education</b></p>
</div><div><ul><li>College degree required (Associate level and above). A technical discipline such as computer science, electrical/electronic/biomedical engineering a plus, or an equivalent blend of education and experience in a fast-paced technology environment</li>
</ul></div><div><ul><li>A minimum of 4 years related job experience is required in a customer, technical, or field support role with at least 2 years spent in a technical support capacity for complex software applications or medical devices.</li>
</ul></div><div><ul><li>Prior experience in a service environment working with customers to resolve problems related to medical workflow with emphasis on DICOM and network workflow, is a plus.</li>
</ul></div><div><ul><li>Specialized Knowledge</li>
</ul></div><div><ul><li>Knowledge of imaging technologies, DICOM and understanding of application integration and mammography workflow is helpful but not required.</li>
</ul></div><div><ul><li>A working knowledge of mammography equipment is helpful but not required.</li>
</ul></div><div><ul><li>Familiarity with various medical devices such as MRI, Ultrasound and Bone Density is helpful but not required.</li>
</ul></div><div><p><b>Additional Details</b></p>
</div><div><p>This position requires the ability to maintain consistent and timely attendance for assigned support shifts. Also, requires the ability to work a full-time schedule with flexible work hours for assigned support shifts, including select holidays, as well as the after-hours and weekend on-call rotation.</p>
<p>The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.</p>
</div><div><p><b>Agency and Third-Party Recruiter Notice:</b></p>
</div><div><p>Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms, or they will not be considered.</p>
</div><div><p>Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.</p></div></div></div>

Technical Support Specialist

<div><p>As the Clinical Account Manager (CAM) here at Hologic, you will lead the way to achieve year on year growth within your territory for our GYN Surgical portfolio inclusive of NovaSure&trade; global endometrial ablation and MyoSure&trade; tissue removal systems. Your success will expand our geographical reach, helping thousands of people to live healthier, longer lives whilst simultaneously developing your personal brand as an expert in the medical device field. You will achieve this by:</p>
<ul>
<li><b><i>Sculpting</i></b> the strategic business plan to maximize Hologic&rsquo;s market share. You will develop and manage sales funnels to analyze, track and provide accurate forecasts.</li>
<li><b><i>Crafting </i></b>long-lasting relationships with our new and existing customers, becoming a trusted advisor and partner to key decision makers.</li>
<li><b><i>Providing</i></b> clinical expertise in the surgical space. Supporting physicians and other clinical professionals with technical support in surgery.</li>
<li><b><i>Educating</i></b><b> </b>through case coverage our surgeons and nurses on NovaSure&trade; and MyoSure&trade; technology.</li>
<li><b><i>Collaborating</i></b> effectively with your wider team including clinical, sales, service, technology and national accounts</li></ul><br>
<p></p>
<p><b>
What We Expect:</b></p>
<ul>
<li><b>Education:</b>
<ul><li>Bachelor&rsquo;s degree required in a scientific, biomedical, business or marketing discipline.</li>
</ul></li><li><b>Experience:</b>
<ul><li>Our mission is to be a global champion, and to do this we need you to be passionate, best-in-class and grounded in science. You will have the natural ability to build meaningful business relationships, be able to handle objections and negotiations eloquently.</li>
<li>Demonstrating 1 - 2+ years of sales experience. Medical sales experience is an advantage. You&rsquo;ll be the top performer in your existing company, winning prestigious awards such as Presidents Club and/or Circle of Excellence.</li>
<li>Since this position requires extensive driving during the workday, a valid driving license and satisfactory driving record, as well as a serviceable vehicle available for work use is mandatory.</li>
</ul></li><li><b>Additional Details:</b>
<ul><li>Since this position requires extensive driving during the workday, a valid driving license and satisfactory driving record, as well as a serviceable vehicle available for work use is mandatory. The position requires traveling to regional accounts and medical conventions which may necessitate overnight stays.</li><br>
</ul></li></ul><p></p><p><b>So why join Hologic?</b></p>
<p>
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.</p>
<p>
We offer a competitive salary as well as quarterly commission based on sales target.</p>
<p>
If you have the right skills and experience and want to join our team, <b>apply today.</b></p>
<p>
The total compensation range for this role is $75,000 to $120,000 . This is based on a base salary and commission plan combination. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, territory/ geography, education, business needs, market demand and performance versus quota</p>
<p><b>
Agency and Third Party Recruiter Notice:</b></p>
<p>
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.</p><br>
<p></p>
<p>
Hologic&rsquo;s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.</p>
<p>
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.</p>
<p>
#LI-LB2</p></div>

Surgical Clinical Account Manager

<div><p><b>Program Manager &ndash; Software</b></p>
<p><b>
Job Summary:</b></p>
<p>
The Program Manager - Software owns complex, technically challenging software programs (SaMD and SiMD), for new products and improvements to existing products, from initiation through maintenance. This role bridges technical engineering with business strategy to maximize product performance and patient safety. They lead cross-functional teams ensuring effective completion of the program. They act as the primary liaison between project teams and senior leadership providing transparent reporting on budgets, timelines, and milestones. At this level, they will bring wide-ranging experience and use professional concepts paired with company objectives to resolve complex issues in creative and effective ways. They build robust internal networks and lead in the development and training for best practices.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<p><i>
The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.</i></p>
<ul>
<li>Program Leadership: Lead cross-functional core teams (R&amp;D, Quality, Operations, Marketing, etc.) through the execution of the software development lifecycle (SDLC) for medical device products. Build and manage the integrated schedule and balance resourcing against it providing updates through project scorecards. Manage initial scope definition and prevent scope creep. Author project charters where required. Hold owners accountable for functional QMS and business deliverables. Lead preparation and execution of stage-gate reviews. Resolve conflicts. Identify and manage interdependencies with other projects.</li>
<li>Stakeholder Communication: Serve as the primary liaison between project teams and leadership, providing transparent reporting. Act as point of escalation if needed.</li>
<li>Risk and Issue Management: Proactively identify, assess, and mitigate program-level risks and issues, developing contingency plans and initiating corrective actions when needed. Manage lessons learned.</li>
<li>Compliance: Ensure all software development processes adhere to international standards, including IEC 62304 (Software Lifecycle), ISO 13485 (Quality Management), and FDA 21 CFR Part 820. Additionally, ensure compliance with Hologic business SOPs.</li>
<li>Continuous Improvement and Change Management: Drive process improvements and implement best practices to enhance PMO operational efficiency. Participate in and lead capability builds. Utilize professional development to stay current in industry best practice. Build on our culture of Quality First and continuous improvement.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p>
<p><b>
Education</b></p>
<ul>
<li>Preferred Minimum Non-Technical Degree: College Degree</li>
<li>Preferred Minimum Technical/Advanced Degree: Master&rsquo;s Degree</li>
</ul>
<p><b>Experience
</b></p><ul><li>Preferred Minimum Non-Technical Degree: 5+ years in product-based Project/Program Management (preferably in regulated industry)
<ul><li>Preferred Minimum Technical/Advanced Degree: 5+ years in product-based Project/Program Management (preferably in regulated industry)</li>
<li>Experience in both waterfall and Agile methodologies &ndash; prior project execution under waterfall methodology with phase-gate design control is required.</li>
<li>Experience with SaMD and/or SiMD highly preferred.</li>
<li>Experience leading large, cross functional projects with global reach preferred.</li>
<li>Experience simultaneously leading project teams that may be in different stages of the SDLC preferred.</li>
<li>Experience with ISO and FDA regulations and quality systems and regulations highly beneficial.</li>
<li>Experience with medical device design and development cycles highly beneficial.</li>
<li>Prior experience in software development beneficial.</li>
</ul></li></ul><p><b>Skills</b></p>
<ul>
<li>Soft Skills: Excellent written and verbal communication is integral to this role. Must be able to assess and adapt communication style to seamlessly suit different audiences. Can consistently influence without authority at both lower and higher levels of the organization. Proven history of creating and leading global, high-performing teams with the ability to facilitate group discussion and manage through conflict. Well-organized self-starter with a strong proactive work ethic. Change management training/certification is beneficial.</li>
<li>Technical and Business Expertise: Excellent problem-solving skills. Combines strong technical aptitude with analytical, business management and strategic thinking skills. Can create precise, accurate technical documentation and presentations for both technical and non-technical audiences. Proven success in risk management, design controls, and software project management.</li>
<li>Tools and Governance: Proficiency in: MS Office, Jira, and Confluence; PPM tools such as Smartsheet; dashboard generation and maintenance (PowerBI experience is beneficial). Strong knowledge of Design Controls (21 CFR 820.30), ISO 14971 (Risk Management), ISO-13485 (Medical Devices), and IEC 62304 (Software as a Medical Device) is beneficial.</li>
<li>Certifications: PMP is highly preferred. Certified Scrum Professional (CSP) and Certified Scrum Master (CSM) are beneficial.</li></ul><br>
<p></p>
<div>
<div><p><b>So why join Hologic?</b></p>
<p>We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.</p>
<p>If you have the right skills and experience and want to join our team, apply today. We can&rsquo;t wait to hear from you!</p>
<p>The annualized base salary range for this role is $114,800 - $179,500 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.</p>
<p>Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.</p>
<p>As part of our commitment to a fair and accurate evaluation of each candidate's qualifications, we require all applicants to refrain from using AI tools, such as generative AI or automated writing assistance, during any stage of the interview process. Responses influenced by AI may result in disqualification. We appreciate your understanding and cooperation in ensuring a transparent and equitable selection process.</p>
<p>Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.</p>
<p>#LI-RT1</p></div></div></div><p></p>

Program Manager, Software

Join Hologic and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hologic

About Company

Technical Support Specialist

Surgical Clinical Account Manager

Program Manager, Software