Qureos Mentor

Holool Aloula (NCBS National Company for Business Solutions)

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 Job Purpose
 
 
 
 To handle inbound and outbound customer calls professionally and efficiently, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. This entry-level role is designed for fresh graduates looking to build a career in customer service and communication.
 
 
 
 Key Responsibilities and Skills
 
 
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 Answer incoming calls promptly and respond to customer inquiries in a courteous and helpful manner.
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 Make outbound calls to follow up on customer requests, conduct surveys, or provide updates.
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 Accurately document customer interactions using the call center system.
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 Resolve customer complaints and escalate complex issues when necessary.
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 Maintain up-to-date knowledge of company products, services, and procedures.
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 Achieve performance targets related to call quality, resolution time, and customer satisfaction.
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 Display strong verbal communication skills and active listening abilities.
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 Demonstrate patience, empathy, and professionalism under pressure.
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 Ability to multitask and manage time efficiently in a fast-paced environment.
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 Basic computer skills and familiarity with CRM or call center software is an advantage.
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 Qualifications
 
 
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 Fluency in spoken and written English is required; additional languages are a plus.
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 Customer service training or soft skills workshops are advantageous.
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 Strong interest in developing a career in customer relations and communication.
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 </ul>
 
 
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Call Center Representative

Join Holool Aloula (NCBS National Company for Business Solutions) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Holool Aloula (NCBS National Company for Business Solutions)

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Call Center Representative