Qureos Mentor

HONOR

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 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
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 Use call center management methodology to manage BPO and push it improve.
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 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
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 Output guidance and training BPO to improve their skill.
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 Lead some key projects and create the process and output the operation guidance/procedure.
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 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
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 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
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 Output some reports.
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 WHAT WE ARE LOOKING FOR
 
 
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 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
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 Good communication skill and be good at pushing other department and supplier to improve
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 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
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 Self-motivated, Result oriented.
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 Bachelor&rsquo;s degree or above
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 English is mandatory, French will be a plus.
 
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 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
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Customer Service Operation Manager

Join HONOR and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HONOR

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Customer Service Operation Manager