Qureos Mentor

HonorHealth

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary 
The supervisor manages the Customer Navigation Center staff, balancing work queues, serves as subject matter expert for HonorHealth's medical group practices, community specialists and medical centers. The person in this role will build relationships across the network to optimize business performance, identify new business opportunities through next best action methodology, customer care, care coordination of existing patients and support in-network referral and appointments. 
Essential Functions 
<ul><li>
Under the guidance of the department manager, provide first-line management to staff which includes but not limited to hiring, interviewing, disciplinary actions, terminations, training, work assignment, project plans, scheduling, career development, mentoring, coaching, performance goal setting and reviews.
</li><li>Monitor customer navigation center performance and make recommendation on process improvement and/or coordinator training needs. Perform quality assurance on incidents and requests to identify coaching opportunities. Handle, document and elevate customer service complaints. Prioritize and respond promptly based on severity levels to needs of the customer. Proactively recognizes opportunities for service recovery and acts to resolve issues.</li><li>
Assist with department budgets, reporting, establishment and enforcement of policies, processes, procedures, standards, systems strategy, departmental planning, change management, incident management and quality enhancements.</li><li>
Promote innovation and marketing initiatives that make it easier to do business with and/or obtain services from HonorHealth.</li><li>
Assign resources to projects and acts as escalation point to ensure achievement of established project milestones. Align with customer navigation center training staff to ensure systems operate effectively and reliably.</li><li>
Performs other duties as assigned.</li></ul>
Education 
<ul><li>
Associate's Degree - Preferred</li><li>
Associate's Degree or 2 years' work related experience - Required</li></ul>
Experience 
<ul><li>
3 years of experience as a lead/supervising in a contact/call center or Customer Service Environment or Healthcare Setting - Required</li><li>
5 years of experience as a lead/supervising in a contact/call center or Customer Service Environment or Healthcare Setting - Preferred</li></ul>
Licenses and Certifications 
Facility: HonorHealth Support Services Department: Customer Navigation Center Work Hours: M-F 9-5:30 Shift: Day Position Type: Full-Time</div>

Supervisor - Customer Navigation Center

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary 
The RN Supervisor assists with essential department management functions to include but not limited to participation in business management activities, direct patient care, participation in process improvement &amp; compliance to standard work, and management of both clinical and non-clinical staff. The RN's practice is guided by the ANA Standard for Professional Nurse and Code of Ethics. The RN has knowledge of professional nursing principles, practices, concepts, and procedures as applied to the care of the patient population served. The RN records patients' medical history and symptoms to help develop an appropriate plan of care to obtain the patients optimal functional goal. The RN may perform diagnostic tests and analyze results, operate medical equipment, administer treatment and medications, and help with patient follow-up. The RN establishes a care plan or contributes to an existing plan. The plan may include activities, such as administering &amp; teaching patients/patient care giver medication administration, careful medication management; starting, maintaining, and discontinuing peripheral intravenous (IV) lines, peripheral &amp; central venous access devices for fluids, nutrition &amp; medication administration. Administering therapies and treatment, observing the patient and recording those observations, and consulting with physicians and other healthcare clinicians. The RN teaches patients and their families how to manage their illnesses or injuries, explain post-treatment and home care needs; diet, nutrition, and exercise programs and self-administration of medication and therapy. The RN provides direction to nursing aides regarding patient care and delegates when appropriate. The RN supports efforts to advance clinical knowledge and skills. The RN precepts new hire staff and students. The RN assists the staff and students to seek and complete the tasks required to complete their competency skills. The RN continues to enhance their knowledge in the nursing management and care of patient problems and conditions as required. The RN may continue to improve the patients experience, clinical outcomes and works to promote a healthy work environment. Nursing practices theory based nursing that is evidenced based utilizing a Shared Governance model for decision-making. The RN Acts as a Field Case Manager and assumes responsibility to coordinate patient care for the assigned caseload. Identifies discharge planning needs as part of the care plan development and implements prior to discharge of patient. 
Essential Functions 
<ul><li>
The RN Supervisor oversees a clinical team within home health. Assists with essential department management functions to include but not limited to participation in business management activities, participation &amp; lead process improvement &amp; evaluate compliance to standard work, and facilitate technology requirements for regulatory compliance and billing.</li><li>
Possess the knowledge of how to collect health data in a systematic and ongoing manner, prioritizing data collection as determined by the patient&rsquo;s immediate condition or needs, and involving the family. Analyzes the assessment data in determining diagnoses, and utilize the nursing diagnosis to develop, implement, evaluate and revise an appropriate patient plan of care that is family centered, developmentally and age-appropriate, and culturally relevant.</li><li>
Identifies expected outcomes individualized to the patient and their specific health problems. Develops plans of care that are individualized to the patient&rsquo;s condition or needs, reflecting current nursing practice that is evidence-based, providing for continuity of care, and are family centered.</li><li>
Implements interventions in the plan of care. Initiates treatments, medications based on appropriate utilization of policies and procedures. Provides nursing care to meet the physical, emotional, spiritual, and social-cultural needs of the patient and family utilizing a family-centered approach to care delivery.</li><li>
Evaluates the patient&rsquo;s progress toward attainment of outcomes. Documents observations, nursing interventions, therapeutic measures, multi-systems monitoring data, and other data relevant to the patient&rsquo;s care in a retrievable form. Provides ongoing evaluation of the quality and effectiveness of the care plan to ensure that they maintain and enhance patient outcomes that promote the delivery of cost-effective high quality healthcare</li><li>
Evaluates one&rsquo;s own nursing practice in relation to professional practice standards and relevant statutes and regulations of the system and department policies and maintains current knowledge in nursing practice. Systematically evaluates the quality and effectiveness of nursing practice.</li><li>
Integrates ethical principles in all aspects of practice. Enhances knowledge of culture and diversity needs for specific populations.</li><li>
Collaborates with others in the practice of nursing professional development at the institutional, local, regional and state levels. as colleagues. Interacts with and contributes to the professional development of peers and other health care providers through positive role-modeling, fostering peer relationships, and participating in preceptor and/or mentor programs thereby creating an environment for quality practice.</li><li>
Collaborates with members of the multidisciplinary team in assessing, planning, implementing and evaluating patient care delivery. Collaborates with the patient, family and other health care providers in providing patient care</li><li>
Develops and evaluates standards of care for patients that are evidence-based. Identifies changes that should be made in nursing practice using an evidence-based approach and facilitating the initiation of, adoption of, and adaptation to change. Participates in and uses evidence-based research to identify strategies for improving nursing practice, and patient outcomes. Designs, creates, and applies research by supporting the integration of research into practice fostering the use of systematic evaluative research with regard to clinical, educational, and managerial data.</li><li>
Considers factors related to safety, effectiveness, and cost in planning and delivering patient care by utilizing all resources effectively and efficiently.</li></ul>
Education 
<ul><li>
Bachelor's Degree in nursing from an accredited NLN or CCNE institution. - Required</li></ul>
Experience 
<ul><li>
1 year RN Home Health Experience - Required</li><li>
1 year RN Supervisor or Educator in Home Health - Preferred</li><li>
2 years RN Experience - Required</li><li>
3 years RN Experience - Preferred</li></ul>
Licenses and Certifications 
<ul><li>
Driver License - Required</li><li>
Nursing\WOCN - Wound/Ostomy/Continence Nurse - Preferred</li><li>
Basic Life Support (BLS) Certification in BLS training course C, and unit specific certification as required by specialty area. - Required</li><li>
Fingerprint Clearance Card - State Current Arizona Dept. of Health Services Fingerprint Clearance Card - Required</li><li>
Registered Nurse (RN) State And/Or Compact State Licensure Licensure as a registered nurse in the State of Arizona Upon Hire - Required</li><li>
National certification for unit specific patient population. - Preferred</li><li>
Proof of Auto insurance - Required</li></ul>
Facility: John C. Lincoln Medical Center Department: Home Health Work Hours: Monday thru Friday, 8-5. On call rotation for after hours. Shift: Day Position Type: Full-Time</div>

Nurse Supervisor - Home Health - FT Days

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary 
The Teacher is responsible for assisting the other teaching staff or may be in charge of the care, supervision, health and safety of children in one specific age group or multi-age groupings. Works with other teaching staff and at times alone (in the absence of the Lead Teacher) to plan, and implement programs and activities that meet the guidelines and standards of Arizona Department of Health Services (ADHS), Child and Adult Care Food Program (CACFP), and the Academy for Early Childhood Program Accreditation outlined by National Association for the Education of Young Children (NAEYC) coordinates with other teaching staff in the care, organization, and cleanliness of the indoor/outdoor equipment. 
Essential Functions 
<ul><li>
Participates in the assessment of children and the development of age-appropriate activities Cooperates with the other teaching staff in providing input for planning and implementing a curriculum that meets the criteria of National Academy of Early Childhood Programs (NAEYC) as demonstrated by observation and documentation. Plans and maintains schedules and routines. Participates in the daily observation and evaluation of children as demonstrated by documentation. Uses observations and developmental checklists to support the lead teacher in the daily planning of curriculum, creation of portfolios, and assessment of children. Participates in the preparation for conferences with parents in the fall, winter, and spring and fills in the absence of the lead teacher.
</li><li>Provides a safe, clean, healthy and organized physical environment per Child and Adult Care Food Program (CACFP) and Arizona Department of Health Services (ADHS). Assists in problem solving and implementing procedures to meet these goals throughout the day by sweeping inside and out, cleaning and sanitizing of chairs and tables, children's bathrooms, carpet upkeep, sanitation of equipment and materials as demonstrated by observation and audit. Participate in the maintenance and arrangement of all classroom and playground equipment and materials to ensure a organized and clutter free environment and in the absence of the lead teacher fills out the playground safety checklist and submits it to the coordinator for follow-up. Verbally notifies the coordinator, manager, and director immediately of any safety concerns. Effectively supervises children by sight and sound both inside and outside the classroom at all times. Ensures that all staff follows the CACFP guidelines regarding time of meal service, appropriate portion size and recording of all meals at the time of service.
</li><li>Maintains communication with parents, children, and coworkers. Parents will be consulted about their children's needs and careful follow through will occur parents and children will be acknowledged and assisted during drop off and pick-up time. Information will be communicated verbally to classroom staff in a professional manner at all times including positive and appropriate body language as well as through the classroom journal. Listens attentively to children, clearly responds to their questions and requests. Encourages children of all ages to use language by clearly repeating their sounds, asking open ended questions, and providing opportunities for positive interaction and dialogue throughout their day
</li><li>Practices appropriate guidance, and discipline techniques as outlined by ADHS and NAEYC to ensure that children are cared for and respected and safe at all times. Age appropriate guidance is used for each age group assigned. Ensures that attendance rosters, flash counts are maintained as required from the beginning to the end of the day and submitted to the coordinator. Ensures that all staff is made aware of the needs of children who require special care including those with individual education plans (IEPs) and medical needs.
</li><li>Practices appropriate guidance, and discipline techniques as outlined by ADHS and NAEYC to ensure that children are cared for and respected and safe at all times. Age appropriate guidance is used for each age group assigned. Communicates clearly and tactfully, both orally and in writing, with co-workers, parents and other customers.
</li><li>Seeks assistance from in charge staff such as lead teacher or coordinator to proof read written communication before sending it home to parents, etc. May act as daily coordinator for the center on a rotating basis as assigned. Coordinates staffing by ensuring that teacher/child ratios are in compliance at all times. Plans for staffing for the following day. Covers breaks as necessary and responds to time-off requests in a timely manner Performs other duties as assigned.</li></ul>
Education 
<ul><li>
High School Diploma or GED - Required</li><li>
Other Successful completion of a minimum of 12 hours of early childhood education from an accredited college. - Required</li></ul>
Experience 
<ul><li>
1 to 2 years childcare experience with children in a licensed child care facility - Required</li><li>
2 to 3 years' experience - Preferred</li></ul>
Licenses and Certifications 
<ul><li>
Fingerprint Clearance Card - State Current Arizona Dept. of Health Services Fingerprint Clearance Card Upon Hire - Required</li><li>
Current Child Care First Aid within 7 days of date of hire into position 7 Days - Required</li><li>
Food Service\Food Handlers Card - Food Handlers Card Food Handlers card required within 7 days of employment 7 Days - Required</li><li>
Other For those Teacher positions that will be required to drive HonorHealth vehicles, incumbent must have a clean driving record as defined by HonorHealth Network Driver Qualification Policy Q-359 (available upon request) and meet the following: 1) Must Be at least 21 years of age 2) Provide a current and valid Arizona driver's license 3) Have a Motor Vehicle Report (MVR) from the Department of Motor Vehicles obtained and reviewed by Human Resources 4) Successfully complete the next available, quarterly conducted, in-house training HonorHealth Defensive Driving Course and provide a certificate of completion. - Required</li><li>
Driver License Valid driver's license - Required</li></ul>
Facility: Desert Mission Department: Lincoln Learning Center Work Hours: 7:30am to 4:30pm Shift: Day Position Type: Full-Time</div>

Lincoln Learning Teacher

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary 
The Case Management Director is accountable and responsible for departmental assessment, problem identification, budget, outcome monitoring and reporting, long term planning and evaluation of all operational aspects of the Clinical Resource Management and Social Services departments. Oversees clinical operations for managed care plan contracts including utilization management, case management, and social services. Responsibilities include directing the activities, performance and development of staff members and the development and evaluation of new processes and improvements. The Director assumes responsibility and accountability for incorporating the vision, values, mission and critical goals of the organization into the Case Management Department and their own personal job performance. Provides state of the art Case Management direction, including clinical and financial management at the patient level, to ensure the consistent high quality provision of care coordination, transitional planning and utilization management. Provides leadership and coordination of Case Management, working closely with the Chief Medical Officer and the Case Management Manager/Supervisor. Develops and ensures close working relationships internally with other system departments and physicians and externally with health plans, care facilities, agencies, other hospitals and vendors, as required. Utilizes data to make informed decisions related to the delivery and outcomes of Case Management, department productivity and staffing. Serves as a change agent for implementation of new programs and existing ones. Member of the Nursing Leadership Council. 
Essential Functions 
<ul><li>
Develops an environment that supports excellence in personalized patient case management and service by leading and directing implementation of the efficient movement of the patient through the continuum of care, utilizing Case Management principals of Care Coordination, Transition Planning and Utilization Management. Focus is placed on critical factors and evidence-based knowledge necessary to determine the patient&rsquo;s health functional status and psychosocial well-being. Assures management processes are in place to achieve the application of Case Management interventions necessary to meet timely effective patient discharges at the lowest cost, while maintaining quality of care, patient and family satisfaction and payor requirements Maintains sound financial practices that support the outcomes of the program and the financial goals of the organization. Prepares and justifies annual operating and capital budgets based on projected department and system needs, department policies and goals, and system operational strategies. Maintains personnel and other direct expenses within department budgetary expectations. Monitors monthly management reports and analyzes trends; takes action appropriately and in a timely manner. Develops and implements cost containment strategies; educates department personnel on their role in controlling costs. Evaluates contributing factors to budget variances and modifies fiscal management strategies as appropriate. Establishes staffing patterns and time scheduling practices which facilitate the delivery of consistent and efficient clinical resource management, social worker services, clinical documentation, and translation/interpreting services. Develops and maintains effective relationships with hospital departments providing support services. Monitors services provided and collaborates in developing methods to improve utilization and efficiency. Fosters a collegial environment in which there is sharing of expertise with other professionals. Facilitates the observational or clinical experience of students within the department. Maintains appropriate skills to perform strategic planning for the support of, or the development of, existing or new programs or services as required. Demonstrates the ability to lead tactical planning in support of strategic planning skills. Monitors DRG financial performance, identifies trends, and collaborates with medical staff leadership to achieve optimal financial performance.</li><li>
Fosters collaborative partnerships that involve all disciplines within Case Management with medical staff and members of all related system departments, especially Nursing. Plays a leadership role with Case Management Managers/Supervisors and staff in developing and maintaining community relationships, including other patient care facilities, agencies, other hospitals, health plans and vendors, as required. Works closely with the Medical Director, Utilization Management, Nursing, the Chief Medical Officer and the AVP to optimize the Medical Director role internally and externally. Responsible for restructuring and changing processes within department to meet hospital, and system wide strategic plan and goals. Oversees planning, coordination and development for utilization management, social services, and case management for managed care plans. Utilization review is performed and processed in accordance with health plan provisions and local and federal regulations. Develops policies and procedures for Clinical Resource Management and Social Services departments.</li><li>
Develops, with the Chief Medical Officer and Executive staff, strategic metrics short and long range Utilization goals in line with HonorHealth system goals to achieve the necessary clinical and financial outcome measures identified. Assures the implementation, achievement and evaluation of the utilization goals and action plan of the system. annually through consistent monitoring. Develops internal processes and identifies process improvement needs. Systems are evaluated to ensure quality and cost effectiveness. Systems developed support Managed Care's strategic objectives. Responsible for education of staff to current Medicare, AHCCCS rules and regulations.</li><li>
Develops and evaluates strategies for excellence in patient, physician, employee and intra-departmental satisfaction. Responsible for the formulation and design of Case Management policies and participates in the formulation of policies, including strategies based on an awareness of consumer needs, market demands including payor requirements, compliance issues and quality care issues relevant to the health care system. Accountable for the ongoing evaluation of the multi-disciplinary collaborative process of Case Management and management of organization policies and procedures as they relate to the delivery of Case Management services. Manages department within organizational standards. Maintains financial responsibility for department by developing budgets and ensuring compliance. Ensures high quality and cost effective operations through a well-trained staff. Develops, with the Case Management Managers/Supervisors, the annual capital and operational budgets for each facility. Accepts accountability for meeting budgetary goals.</li><li>
Directs, manages and evaluates personnel, along with the Case Management Managers/Supervisors, assuring consistent monitoring of staff competence. Sets directions and provides oversight for recruitment and retention strategies. Along with the Case Management Managers/Supervisors, selects and hires personnel based on departmental budget, staffing plans and personnel needs. Assures the Case Management Managers/Supervisors implement a consistent departmental plan for orientation and ongoing evaluation of staff competencies. Promotes departmental climate of interdisciplinary team work, through the utilization of the strengths of all disciplines, intra-department collaboration, win-win decision-making, and personal accountability. Establishes and maintains collaborative working relationships with physicians and other hospital directors to support the mission, vision, values, and priorities of HonorHealth. Serves as Clinical Liaison for managed care contracts and Medicare. Relationships are developed and maintained with external contacts to assure quality service is provided. Partners with medical staff to assure proper utilization of resources for hospitalized patients. Rounds with Chief Medical Officer to identify opportunities for improvement in all aspects of Clinical Resource Management and Bed Utilization. Reports outcome indicators for Clinical Resource Management and Social Services to Utilization Management Committee and Administration.</li><li>
Facilitates and supports educational opportunities to provide innovative learning experiences for staff and students and create a culture of development that ensures a standard of competencies. Fosters collaborative relationships with educational and other external professional organizations. Maintains all regulatory education requirements. Participates in continuing education, quality improvement activities and supports membership and certification in professional organizations. Assists in the development, implementation and monitoring of protocols, along with physicians and other departments. Demonstrates data-based decision-making skills and facilitates utilization to comply with State and Federal regulatory agencies, accreditation agencies, and other legal regulatory bodies. Supports service line initiatives to assure organizational and operational service line goals are met. Projects and plans for future program development, use of space, facilities and equipment for assigned areas. Performs other related duties as assigned or requested. Maintains utilization review/discharge planning functions in accordance with accreditation licensure process. Actively supports Utilization Review Committee. Develops, maintains, and evaluates integrated systems that allow Clinical Resource Management and Social Service team to utilize Interqual criteria for hospitalized and outpatients.</li></ul>
Education 
<ul><li>
Master's Degree Nursing or other healthcare profession - Preferred</li><li>
Bachelor's Degree Nursing or Master's Degree Social Work - Required</li></ul>
Experience 
<ul><li>
2 years managing a Case Management Department - Required</li><li>
5 years managing a Case Management Department - Preferred</li></ul>
Licenses and Certifications 
<ul><li>
Other Accredited Case Manager - Preferred</li><li>
Registered RN Or Licensed Social Worker (LCSW, LMSW) - Required</li></ul>
Facility: HonorHealth Support Services Department: Case Management Work Hours: Management exempt. M-F rotating weekend on-call. Shift: Day Position Type: Full-Time</div>

Director - Case Management

<div>Overview:
<div>
Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.</div>
Responsibilities: Job Summary 
The licensed pharmacy technician may work in various settings. Hospital, Retail and Ambulatory Infusion Clinics. Additionally, the pharmacy technician may specialize in a certain skill set, such as pharmacy buyer/inventory specialist, automation technician, IV room sterile processing technician, IV chemotherapy technician and medication reconciliation technician. The job duties assigned will be aligned to the technician and pharmacy supervisor or directors agreed upon work assignment. The pharmacy technician may be assigned to a variety of settings and/or skill sets. Note: The pharmacy technicians in physician based Ambulatory clinics are not required to be licensed by the State Board of Pharmacy however, HonorHealth policy requires all technicians to be licensed to allow for floating, cross coverage and flexibility in various pharmacy practice settings. 
Essential Functions 
<ul><li>
General Pharmacy Technician Duties: Practice within all State Board of Pharmacy, DEA, and FDA rules and regulations Preparation of prescription orders Preparation includes sterile and non-sterile preparation (hazardous and non-hazardous) Unit dose preparation of oral solids, ensures pre-packaging records are complete Dispensation Knowledge and functionality of automated dispensing machines (ADM) (Lynx, Pyxis) Preparation of ADM cart fills / ADM stocking and restocking Run reports from ADMs and/or enter required documentation within ADMs Retrieve narcotics and follow all requirements for complete controlled substance distribution Purchasing / Inventory Control Assists inventory specialist in maintaining drug inventory levels Credits/returns to wholesaler Stocking / restocking Monitoring Expiration dates and unit inspections (Quality Assurance checklists) Maintain a completely clear and clean workspace at all times (sterile and non-sterile areas) Temperature control logs
</li><li>Specific Skill Level Duties (in addition to general pharmacy technician duties as assigned): IV Room Pharmacy Tech: Compounds sterile or non-sterile pharmaceuticals. This includes but is not limited to chemotherapy, total parenteral nutrition (TPN), and IV admixture. Assures compliance with departmental quality assurance requirements including expiration date checking, refrigerator temperature monitoring, laminar air flow hood cleaning documentation, equipment calibration verification, viable and non-viable environmental sampling. Ensures medication orders and sterile compounding are prepared and the quality of products meets established departmental guidelines. Assists the Inventory Specialist to ensure the IV room is adequately stocked with needed medications and supplies including TPN additives and chemotherapy. Inventory Specialist Tech: Performs purchasing and inventory control functions on a daily operational basis. Reviews and inventories stock to be ordered, procured, or requisitioned through various wholesalers and acceptable vendors and ensures proper storage, quality and integrity. Receives and validates invoices to ensure order is appropriate and complete and in compliance with contracts, cost management and laws and regulations. Maintains inventory levels based on budgetary goals and communicates critical shortages, high dollar or high volume drugs. Coordinates drug recalls, drug transfer logs and manages the hospital formulary inventory. Utilizes technology such as Pharmogistics to optimize pharmacy distribution and inventories. Automation Tech: Responsible for oversight of all aspects of the hospital automation equipment and serves as a resource for technology projects, upgrades and new equipment installation. Assists pharmacists in daily provision of pharmaceutical services to the patients by establishing overall operational workflows as it relates to the automation drug dispensing machines (ADMs), unit dose packagers and other technology such as DoseEdge. Ambulatory Infusion Clinic Pharmacy Technician: Oversees the daily activities of the medication use process and provides comprehensive pharmacy services in an ambulatory setting. Responsible for preparation and delivery of sterile and hazardous medication, complex IV admixtures, chemotherapy and biotherapy admixtures. Responsible for proper planning, purchasing, and inventory control based on compliance of rules and regulations. Collaborate with physicians and clinical staff on drug dosing, standardization and quality metrics. Retail / Specialty Pharmacy Technician: Performs pharmacy technician duties for retail pharmacy according to State Board of Pharmacy. The technician assists under pharmacist supervision in receiving written or electronic prescriptions, filling, and dispensing. The technician will also respond to patient queries, maintain records, assist in patient insurance authorization and manufacture assistance programs. Medication Reconciliation Technician: Responsible for obtaining, verifying, and documenting medication history in the electronic medical record in an accurate and timely manner in compliance with standard procedures and regulatory standards. Under the supervision of a pharmacist, the technician will perform medication histories through patient/family/significant other interviews for patients in the emergency department to be admitted to an inpatient unit or a direct inpatient admission. The technician will have direct interaction with patients, visitors, physicians, and hospital staff in a professional manner consistent with organizational values.
</li><li>Performs other duties as assigned.</li></ul>
Education 
<ul><li>
Completion of a formalized Technician Training Program. - Preferred</li><li>
Bachelor's Degree - Preferred</li><li>
High School Diploma or GED - Required</li></ul>
Experience 
<ul><li>
Advanced skills - proficient in sterile intravenous compounding and hazardous compounding or buyer or automation technician - Preferred</li><li>
Additional certification(s) in specialty field - Preferred</li><li>
3 years of pharmacy technician experience (retail, hospital, infusion clinics, medication reconciliation or wholesaler experience) - Preferred</li><li>
5 years pharmacy technician experience or completion of a formalized technician training program. - Required</li></ul>
Licenses and Certifications 
<ul><li>
Licensed Pharmacy Tech (LPT) Current license by AZ State Board of Pharmacy. - Required</li><li>
Current Pharmacy Technician Certification (CPhT) issued by Pharmacy Technician Certification Board (PTCB) OR by the certification of pharmacy technicians (ExCPT) - Preferred</li><li>
Pharmacy Technician Diploma - Preferred</li></ul>
Facility: Sonoran Crossing Medical Center Department: Complete Care-Lake Pleasant Work Hours: MWF mornings Shift: Day Position Type: Part-Time</div>

Advanced Practice Pharmacy Tech