Qureos Mentor

Horizon Services

<div>Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Mt Laurel location.
Shift:<ul><li>
Off Tuesday and Sunday 
-6:30 am- 3:30 pm Monday, Wednesday, Thursday, Friday, and Saturday</li></ul>
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. 
 
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. 
 
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
 
 
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
 
 
To be successful in this role, you must possess:
<ul><li>a minimum of two years office/customer service experience (dispatch experience is preferred)
</li><li>A professional appearance
</li></ul>&bull; Excellent interpersonal skills with the ability to interact with all types of customers &bull; Strong customer service attitude.
<ul><li>Able to plan and schedule work rather than just react.
</li><li>Able to &quot;think on your feet&quot; to provide customers with needed information for their specific installation or repair.
</li><li>Ability to work as part of a team.
</li><li>Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.</li></ul></div>

Dispatcher/Customer Service Coordinator

<div>Customer Service Representative - Earn Up to $23 hr.
Are you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!
Reasons you will love working here:<ul><li>
Competitive compensation</li><li>
Flexible schedules that fit YOUR life &ndash; Work From Home Opportunities Available!</li><li>
Paid Time Off &ndash; 10 days of PTO available after ninety days!</li><li>
Bonus incentives up to 1k per month &ndash;You are bonused based on the quality of your customer service!</li><li>
On-site continuous training</li><li>
Career Advancement Opportunities &ndash; We pride ourselves in promoting from within the organization and we are committed to helping you grow into leadership position if that is a path you are interested in.</li><li>
Full Benefits Package with a 401k</li></ul>
We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!
Our Customer Service Representatives serve customers by providing product and service information and resolving product and service problems.<ul><li>
Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>
Responding promptly to customer inquiries.</li><li>
Communicating with customers through various channels.</li><li>
Acknowledging and resolving customer complaints.</li><li>
Knowing our products inside and out so that you can answer questions.</li><li>
Processing orders, forms, applications, and requests.</li><li>
Keeping records of customer interactions, transactions, comments, and complaints.</li><li>
Communicating and coordinating with colleagues as necessary.</li><li>
Providing feedback on the efficiency of the customer service process.</li><li>
Managing a team of junior customer service representatives.</li><li>
Ensure customer satisfaction and provide professional customer support.</li></ul>
Apply TODAY and schedule time to hear more about what we can do for YOU from one of our team members.
Job Type: Full-time
Pay: $18.50 - $23.00 per hour
Expected hours: 40 per week
Benefits: 
<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Flexible schedule</li><li>
Health insurance</li><li>
Paid time off</li><li>
Referral program</li><li>
Vision insurance</li></ul> 
Experience level: 
<ul><li>
1 year</li></ul> 
Shift: 
<ul><li>
Day shift</li><li>
Evening shift</li></ul> 
Weekly day range: 
<ul><li>
Every weekend</li><li>
Weekends as needed</li></ul> 
Work setting: 
<ul><li>
Call center</li><li>
In-person</li></ul>
Experience: 
<ul><li>
Customer service: 1 year (Required)</li><li>
Microsoft Office: 1 year (Required)</li></ul> 
Ability to Commute: 
<ul><li>
Newark, DE (Required)</li></ul> 
Ability to Relocate: 
<ul><li>
Newark, DE: Relocate before starting work (Required)</li></ul>
Work Location: In person</div>

Customer Service Representative

Join Horizon Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Horizon Services

About Company

Dispatcher/Customer Service Coordinator

Customer Service Representative