Abrar Admin

Hotel Alameda

<div>Guest Service Agent

Location :

Hotel Alameda

518 W 27th St, New York, NY 10001

SUMMARY: 

To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.

RESPONSIBILITIES:
<ul>
<li>Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.</li>
<li>Check guests in and out efficiently and in a friendly manner.</li>
<li>Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&amp;R Hospitality Management.</li>
<li>Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.</li>
<li>Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.</li>
<li>Take reservation requests efficiently.</li>
<li>Answer switchboard in accordance with standards of proper telephone etiquette.</li>
<li>Block rooms and handle special requests.</li>
<li>Monitor room availability.</li>
<li>Handle safe deposits by guests per established procedures.</li>
<li>Keep lobby, back office and desk area clean and presentable.</li>
<li>Have a thorough knowledge of emergency and security procedures.</li>
<li>Offer and properly handle requests for wake-up calls.</li>
<li>Know how to clean guest rooms to standards.</li>
<li>Open and close shift; make cash drops.</li>
<li>Ensure all credit cards, cash, and change fund are balanced throughout each shift.</li>
<li>Inform management of any guest or systems related complaints or problems.</li>
<li>Communicate with incoming staff and management by logging pertinent information in the pass on log.</li>
<li>Keep maintenance informed of all maintenance needs.</li>
<li>Pass on guest lost and found inquiries to management or supervisors.</li>
<li>Assist in marketing effort by completing Company Tracking nightly.</li>
<li>Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.</li>
<li>Practice safety standards at all times.</li>
<li>Be able to move luggage or packages weighing up to 40 lbs.</li>
<li>Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook</li>
<li>Perform other duties as assigned by management, of which employee is capable of performing</li></ul></div>

Guest Service Agent - Hotel Alameda

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Hotel Alameda

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Guest Service Agent - Hotel Alameda