Qureos Mentor

Hotel Equities

Hotel Equities is a premier hotel management and development company that operates a diverse portfolio of hotels, resorts, and outdoor hospitality destinations across the U.S., Canada, the Caribbean, and Latin America. The company specializes in full-service, select-service, independent, lifestyle, and resort assets, and is committed to excellence in hospitality services. Hotel Equities also provides comprehensive hotel management training programs and collaborates with various stakeholders to enhance its portfolio and operational capabilities.

<div><div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Steward/Dishwasher for Bamboo Bar at the White Sands Hotel in Honolulu, HI.</div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div> 
POSITION SUMMARY:
OPERATES DISHWASHER TO PROPERLY CLEAN ALL DISHES AND COOKING UTENSILS USED IN THE KITCHENS, RESTAURANTS AND BANQUETS. SCRUBS POTS. RE-STOCKS ALL SUPPLIES IN THE ASSIGNED AREAS. GENERAL KITCHEN CLEANING DUTIES INCLUDING THE CLEANING AND MOPPING OF KITCHEN FLOORS AND TRASH REMOVAL.<h2 class="jobSectionHeader"> 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:</h2>
THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.<ul><li>
WASHES DISHES AND OTHER COOKING UTENSILS. RESTOCKS ALL CLEAN GLASSES, SILVERWARE AND PLATES.</li><li>
PERFORMS GENERAL CLEANING IN ORDER TO STAY IN COMPLIANCE WITH THE HEALTH DEPARTMENT</li><li>
PUTS AWAY FOOD STOCK, AND DRY GOODS IN THEIR PROPER LOCATION, ROTATING &ldquo;FIRST IN&rdquo;, &ldquo;FIRST OUT&rdquo;</li><li>
REMOVES THE TRASH FROM ALL CONTAINERS, TAKING IT TO THE DUMPSTER LOCATED ON THE LOADING DOCK.</li><li>
DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.</li></ul>
OTHER DUTIES<ul><li>
PERFORM GENERAL/ROUTINE CLEANING TASKS USING STANDARD HOTEL CLEANING PRODUCTS AS ASSIGNED TO ADHERE TO HEALTH STANDARDS.</li><li>
PERFORM OTHER DUTIES AS REQUESTED, SUCH AS CLEANING UP UNEXPECTED SPILLS OR EXECUTING SPECIAL GUEST REQUESTS.</li></ul><h1 class="jobSectionHeader">
PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.</h1> 
REQUIRED KNOWLEDGE / SKILLS / ABILITIES: 
<ul><li>
GOOD WORKING KNOWLEDGE OF ACCEPTED STANDARDS OF SANITATION.</li><li>
KNOWLEDGE OF OPERATING A DISHWASHER, FLOOR STRIPPER, BUFFER.</li><li>
ABILITY TO READ, WRITE AND SPEAK THE ENGLISH LANGUAGE IN ORDER TO READ LABELS TO PUT FOOD AND DRY GOODS IN THE PROPER PLACE, AND COMMUNICATE WITH OTHER TEAM MEMBERS.</li><li>
ABILITY TO WORK IN CONFINED SPACES.</li><li>
ABILITY TO PERFORM DUTIES WITHIN EXTREME TEMPERATURE RANGES.</li><li>
SUFFICIENT MANUAL DEXTERITY OF HAND IN ORDER TO LOAD AND UNLOAD THE DISHWASHER, HANDLE ALL SORTS OF KITCHEN EQUIPMENT, KNIVES, SLICING BLADES, ETC.</li></ul><h2 class="jobSectionHeader">
DESIRED SOFTWARE PROFICIENCIES: NONE</h2> 
SUPERVISORY RESPONSIBILITIES: NONE<h2 class="jobSectionHeader"> 
EDUCATION / EXPERIENCE:</h2><ul><li>
HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.</li><li>
SOME WORK EXPERIENCE IN RELATED FIELD PREFERRED. SOME HOSPITALITY EXPERIENCE PREFERRED.</li></ul> 
 PHYSICAL REQUIREMENTS<h1 class="jobSectionHeader">
THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:</h1> 
FREQUENCY KEY: NEVER &ndash; 0 HOURS; RARE &ndash; UP TO 1 HOUR; OCCASIONAL &ndash; 1-3 HOURS; FREQUENT &ndash; 3-6 HOURS; 
 CONSTANT &ndash; 6-8 HOURS 
PHYSICAL ACTIVITY FREQUENCY 
SITTING RARE 
WALKING CONSTANT 
CLIMBING STAIRS FREQUENT 
CROUCHING/BENDING/STOOPING FREQUENT 
REACHING FREQUENT 
GRASPING CONSTANT 
PUSHING/PULLING FREQUENT 
NEAR VISION CONSTANT 
FAR VISION CONSTANT 
HEARING CONSTANT 
TALKING OCCASIONAL
SMELL OCCASIONAL 
LIFTING/CARRYING (# LBS) FREQUENT &ndash; UP TO 50 LBS. 
TRAVEL NEVER 
MATERIALS / EQUIPMENT USED<ul><li>
DISHWASHER</li></ul> 
Amazing Benefits At A Glance:<ul><li>
$19/Hr</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
401(k) with company match</li><li>
Employee discount</li><li>
Referral program</li><li>
Daily pay available</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Steward PT - Bamboo Bar / White Sands Hotel, Honolulu, HI

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the DoubleTree by Hilton, Charlottesville, VA.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Check guests in, issue room keys, and provide information on hotel services and room location.</li><li>
Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li><li>
Answer phones in a prompt and courteous manner.</li><li>
Up-sell rooms where possible to maximize hotel revenue.</li><li>
Answer, record and process all guest calls, messages, requests, questions or concerns.</li><li>
Record guest preferences in the system.</li><li>
Check guests out, including resolving any late or disputed charges.</li><li>
Accurately process all cash and credit card transactions using established procedures.</li><li>
Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li><li>
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>
Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li><li>
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li><li>
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li><li>
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:<ul><li>
Frequently standing up behind the desk and front office areas.</li><li>
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li><li>
Handling objects, products and computer equipment.</li><li>
Basic computer skills to operate various property management and reservations systems, etc.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul>
Amazing Benefits At A Glance:<ul><li>
Hourly pay ranges from $19 - $20 an hour.</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Night Auditor-DoubleTree-Charlottesville, VA

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for the Hampton Inn &amp; Suites in Xenia, OH.
Job Purpose:
Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.</li><li>
Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.</li><li>
Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.</li><li>
Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.</li><li>
Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.</li><li>
Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.</li><li>
Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed.</li><li>
Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.</li><li>
Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.</li><li>
Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.</li><li>
Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.</li><li>
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li><li>
OTHER DUTIES/RESPONSIBILITIES</li><li>
Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.</li><li>
Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.</li><li>
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
This job requires the ability to perform the following:<ul><li>
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.</li><li>
Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.</li><li>
Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.</li><li>
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.</li><li>
Must be able to work with arms raised above head throughout an 8 hour shift.</li><li>
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.</li><li>
Material/Equipment Used</li><li>
Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.</li><li>
Exposure to hazardous chemicals on a continual basis.</li><li>
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Housekeeper, Hampton Inn & Suites Xenia, OH

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for the Hotel AC in Kansas City, MO.
Job Purpose:
Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.</li><li>
Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.</li><li>
Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.</li><li>
Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.</li><li>
Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.</li><li>
Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.</li><li>
Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed.</li><li>
Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.</li><li>
Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.</li><li>
Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.</li><li>
Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.</li><li>
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li><li>
OTHER DUTIES/RESPONSIBILITIES</li><li>
Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.</li><li>
Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.</li><li>
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
This job requires the ability to perform the following:<ul><li>
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.</li><li>
Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.</li><li>
Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.</li><li>
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.</li><li>
Must be able to work with arms raised above head throughout an 8 hour shift.</li><li>
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.</li><li>
Material/Equipment Used</li><li>
Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.</li><li>
Exposure to hazardous chemicals on a continual basis.</li><li>
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
Starting Wage: $17.25 per hour</li><li>
Working Hours: 8:00am to 4:30pm and 9:00am to 5:30pm on Sunday. May include holidays.</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Housekeeper-Hotel AC, Kansas City, Mo.

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Delta Baltimore North in Baltimore, MD. 
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>
Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>
Promptly respond to and resolve guest complaints</li><li>
Answer telephone promptly and properly being polite, courteous, and friendly</li><li>
Be friendly, thorough, accurate and efficient in taking reservations</li><li>
Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>
Be friendly, thorough, accurate and efficient in performing Check-outs</li></ul>
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner<ul><li>
Assist guests with luggage upon their arrival to and departure from the hotel</li><li>
Use the guests&rsquo; names</li><li>
Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>
Handle messages, wake-up calls, mail, and faxes properly</li><li>
Assist guests&rsquo; with laundry/dry cleaning needs</li><li>
Know of incoming VIPs</li><li>
Follow all applicable Company Standard Operating Procedures.</li><li>
Perform other assignments as directed by the General Manger.</li><li>
Be an enthusiastic, helpful and positive member of the team</li><li>
Be professional, responsible and mature in conduct and behavior</li><li>
Be understanding of, encouraging to and friendly with all co-workers</li><li>
Be self-motivated and use time wisely</li><li>
Maintain open line of communications with each department</li><li>
Communicate pertinent information</li><li>
Respond positively to new ideas</li><li>
Openly accept critical/developmental feedback</li><li>
Maintain effective communication through the use of meetings, log books and bulletins</li><li>
Be available to help other departments in emergency situations</li><li>
Adhere to all work rules, procedures and policies established by the company including, but not</li><li>
limited to those contained in the associate handbook.</li><li>
Safety and Security Skills</li><li>
Properly handle and account for keys</li><li>
Be knowledgeable of policies regarding emergency procedures and security concerns</li><li>
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li><li>
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li><li>
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li><li>
Have full understanding of franchise honors program</li><li>
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li><li>
Verifies all information on reservations check-in; name, address, method of payment, etc.</li><li>
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li><li>
Identifies and records special billing instructions and notifies accounting</li><li>
Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li><li>
Adheres to hotel policies regarding the use of cash banks</li><li>
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li><li>
Report potential sales contacts to the sales department protection of guests&rsquo; room numbers.</li></ul> 
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:<ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.</li><li>
Must possess basic computer skills.</li><li>
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel</li></ul>
environmental systems.<ul><li>
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 15 lbs occasionally.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,</li></ul>
 listening and hearing ability and visual acuity.<ul><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Ability to spend extended lengths of time viewing a computer screen.</li><li>
Requires manual dexterity to use and operate all necessary equipment.</li><li>
Must have finger dexterity to be able to operate office equipment</li></ul> 
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
Salary: $17 - $17.50 per hour based on experience</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Guest Services Representative -Delta Baltimore - Baltimore, MD

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Cook I for the Bamboo Bar at White Sands Hotel in Honolulu, HI. 
Job Purpose:
Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Prepare all food items according to standard recipes and as specified on guest check and</li><li>
following company and brand standards, to ensure consistency of product and achieve high</li><li>
guest satisfaction.</li><li>
Prepare daily requisitions for supplies and food items for production.</li><li>
Visually inspect, select, and use only food items of the highest standard in the preparation</li><li>
of all menu items.</li><li>
Check and control the proper storage of product and check portion control, to maintain</li><li>
qualify product.</li><li>
Keep all refrigeration, equipment, and storage and working areas in clean, working condition</li><li>
in order to comply with health department regulations.</li><li>
Good working knowledge of accepted standards of sanitation.</li><li>
Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers,</li><li>
kettles, etc)</li><li>
Must have knowledge of food and beverage preparation and service.</li><li>
Promptly report all maintenance issues</li><li>
Properly receive and store food and other deliveries</li><li>
Consult with upper kitchen management on a daily basis as well as with other departments that</li><li>
are directly related to the Food &amp; Beverage Department.</li><li>
Participate in long range planning.</li><li>
Participate, support and make recommendations for ongoing hotel programs with continues</li><li>
improvement in networking.</li><li>
Participate in physical inventories</li><li>
 Guest Relations</li><li>
Be readily available/ approachable for all guests.</li><li>
Take proactive approaches when dealing with guest concerns. Follow property specific</li><li>
second effort and recovery plan.</li><li>
Extend professionalism and courtesy to guests at all times.</li><li>
Adhere to all applicable Company Standard Operating Procedures.</li><li>
Be an enthusiastic, helpful and positive member of the team</li><li>
Be professional, responsible and mature in conduct and behavior</li><li>
Be understanding of, encouraging to and friendly with all co-workers</li><li>
Be self-motivated and use time wisely</li><li>
Maintain open line of communications with each department</li><li>
Communicate pertinent information</li><li>
Respond positively to new ideas</li><li>
Openly accept critical/developmental feedback</li><li>
Maintain effective communication through the use of meetings, memorandums</li><li>
Be available to help other departments in emergency situations</li><li>
Perform other assignments as directed by supervisor.</li><li>
Adhere to all work rules, procedures and policies established by the company including, but not</li></ul>
 limited to those contained in the associate handbook.<ul><li>
Safety and Security Skills</li><li>
Properly handle and account for keys</li><li>
Be knowledgeable of policies regarding emergency procedures, lost and found items and</li></ul>
security concerns. 
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. 
This job requires the ability to perform the following:<ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.</li><li>
Ability to read recipes and follow their instructions.</li><li>
Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.</li><li>
Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel</li><li>
environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more.</li><li>
Must be able to stand and exert well-paced mobility for up to 4 hours in length.</li><li>
Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment.</li><li>
Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings.</li><li>
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.</li><li>
Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis.</li><li>
Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks.</li><li>
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.</li><li>
Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis.</li><li>
 Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,</li><li>
listening and hearing ability and visual acuity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers.</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
 Requires manual dexterity to use and operate all necessary equipment.</li><li>
 Requires finger dexterity to be able to operate office equipment.</li><li>
 Ability to obtain and/or maintain any government required licenses, certificates or permits.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
$23-24 per hour</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Cook I - Bamboo Bar at White Sands Hotel, Honolulu, HI

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Concierge for the Hotel Paso Del Norte in El Paso Texas. 
We welcome you to take a virtual tour of our beautiful historic hotel! 360 Tour of Hotel PDN
The pay range for this position is $14.00 to $15.00 per hour, based on experience and qualifications. 
About the Role:
As a Concierge at Hotel Paso Del Norte you will play a pivotal role in enhancing the guest experience by providing exceptional service and support. Your primary responsibility will be to assist guests with their inquiries, luggage, and requests, ensuring that their stay is both enjoyable and memorable. You will act as a liaison between guests and various hotel services, including dining, entertainment, and transportation, while also promoting local attractions and events. This position requires a proactive approach to problem-solving and a keen attention to detail, as you will be the first point of contact for guests seeking assistance. Ultimately, your efforts will contribute to the hotel's reputation for outstanding hospitality and guest satisfaction.
Minimum Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a customer service role, preferably in hospitality.</li></ul>
Preferred Qualifications:<ul><li>
Experience in a concierge or front desk position.</li><li>
Knowledge of the local area and attractions.</li></ul>
Responsibilities:<ul><li>
Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.</li><li>
Help with transportation arrangements</li><li>
Manage guest inquiries and requests, providing accurate information and recommendations.</li><li>
Perform scheduled security walks around lobby, hallways, stairwells, and entrances</li><li>
Be a visible presence to help deter unauthorized entry or disruptive behavior</li></ul>
Skills:
Strong communication skills are essential for effectively interacting with guests and understanding their needs. Problem-solving abilities will be utilized daily to address guest inquiries and resolve any issues that may arise. Organizational skills are crucial for managing multiple requests and ensuring that all guest needs are met promptly. A friendly and approachable demeanor will help create a welcoming environment for guests, enhancing their overall experience. Additionally, familiarity with hotel management software and local attractions will aid in providing accurate information and recommendations.</div>

Concierge - Hotel Paso Del Norte - El Paso, TX

Join Hotel Equities and explore 24   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.