Qureos Mentor

Hotel Equities

Hotel Equities is a premier hotel management and development company that operates a diverse portfolio of hotels, resorts, and outdoor hospitality destinations across the U.S., Canada, the Caribbean, and Latin America. They specialize in full-service, select-service, independent, lifestyle, and resort assets, and provide comprehensive hotel management training programs. The company emphasizes strong business culture and core values that guide their operations and partnerships with investors and hoteliers.

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for The Vanguard Hotel in Ann Arbor, MI.
Pay: $19/hr
Job Purpose:
Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.</li><li>
Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.</li><li>
Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.</li><li>
Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.</li><li>
Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.</li><li>
Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.</li><li>
Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed.</li><li>
Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.</li><li>
Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.</li><li>
Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.</li><li>
Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.</li><li>
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li><li>
OTHER DUTIES/RESPONSIBILITIES</li><li>
Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.</li><li>
Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.</li><li>
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
This job requires the ability to perform the following:<ul><li>
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.</li><li>
Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.</li><li>
Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.</li><li>
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.</li><li>
Must be able to work with arms raised above head throughout an 8 hour shift.</li><li>
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.</li><li>
Material/Equipment Used</li><li>
Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.</li><li>
Exposure to hazardous chemicals on a continual basis.</li><li>
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Housekeeper- The Vanguard Hotel, Ann Arbor, MI

<div>About the Role:
The Guest Service Representative at the Sleep Inn &amp; Suites Jonesboro, AR plays a pivotal role in creating a welcoming and positive experience for all guests from the moment they arrive. This position is responsible for managing front desk operations, addressing customer inquiries promptly, and ensuring smooth communication between guests and the establishment. The role requires a proactive approach to sales promotion and customer engagement to enhance guest satisfaction and contribute to revenue growth. The Guest Service Representative acts as the first point of contact, representing the brand with professionalism and courtesy. Ultimately, this role ensures that every guest interaction is handled efficiently and with a focus on exceeding expectations, fostering loyalty and repeat business.
Minimum Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Proven experience in front desk or guest service roles.</li><li>
Strong command of the English language, both spoken and written.</li><li>
Ability to manage multiple phone lines and handle customer inquiries efficiently.</li><li>
Basic computer skills and familiarity with front office management systems.</li><li>
3:00-11:00 PM shift</li></ul>
Preferred Qualifications:<ul><li>
Experience in sales or sales promotion within a hospitality or customer service environment.</li><li>
Additional language skills beyond English.</li><li>
Formal training or certification in customer service or hospitality management.</li><li>
Experience working in a fast-paced, multi-tasking environment.</li><li>
Knowledge of local area attractions and services to assist guests effectively.</li></ul>
Responsibilities:<ul><li>
Greet and welcome guests warmly upon arrival, providing assistance and information as needed.</li><li>
Manage front desk operations including check-in and check-out procedures, reservation handling, and payment processing.</li><li>
Respond promptly and effectively to customer inquiries via multiple phone lines and in-person interactions.</li><li>
Promote sales and special offers to guests to enhance their experience and increase revenue opportunities.</li><li>
Maintain accurate records of guest interactions, reservations, and transactions in the front office system.</li><li>
Collaborate with other departments to ensure guest needs are met and any issues are resolved quickly.</li><li>
Handle guest complaints professionally and escalate issues when necessary to ensure guest satisfaction.</li></ul>
Skills:
The required skills such as front desk management and guest service are essential for handling daily operations and ensuring guests feel valued and supported. Customer inquiries and multiple phone line management skills enable the representative to respond quickly and accurately to diverse guest needs. Sales and sales promotion skills are utilized to identify opportunities to enhance guest experiences and contribute to business growth. Proficiency in English is critical for clear communication with guests and team members. Preferred skills like additional language abilities and hospitality knowledge further enhance the representative&rsquo;s capability to engage with a broader range of guests and provide tailored service.</div>

Guest Services Representative - Courtyard Jonesboro, AR

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Aloft Austin South in Austin &amp; TX 
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>
Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>
Promptly respond to and resolve guest complaints</li><li>
Answer telephone promptly and properly being polite, courteous, and friendly</li><li>
Be friendly, thorough, accurate and efficient in taking reservations</li><li>
Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>
Be friendly, thorough, accurate and efficient in performing Check-outs</li></ul>
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner<ul><li>
Assist guests with luggage upon their arrival to and departure from the hotel</li><li>
Use the guests&rsquo; names</li><li>
Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>
Handle messages, wake-up calls, mail, and faxes properly</li><li>
Assist guests&rsquo; with laundry/dry cleaning needs</li><li>
Know of incoming VIPs</li><li>
Follow all applicable Company Standard Operating Procedures.</li><li>
Perform other assignments as directed by the General Manger.</li><li>
Be an enthusiastic, helpful and positive member of the team</li><li>
Be professional, responsible and mature in conduct and behavior</li><li>
Be understanding of, encouraging to and friendly with all co-workers</li><li>
Be self-motivated and use time wisely</li><li>
Maintain open line of communications with each department</li><li>
Communicate pertinent information</li><li>
Respond positively to new ideas</li><li>
Openly accept critical/developmental feedback</li><li>
Maintain effective communication through the use of meetings, log books and bulletins</li><li>
Be available to help other departments in emergency situations</li><li>
Adhere to all work rules, procedures and policies established by the company including, but not</li><li>
limited to those contained in the associate handbook.</li><li>
Safety and Security Skills</li><li>
Properly handle and account for keys</li><li>
Be knowledgeable of policies regarding emergency procedures and security concerns</li><li>
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li><li>
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li><li>
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li><li>
Have full understanding of franchise honors program</li><li>
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li><li>
Verifies all information on reservations check-in; name, address, method of payment, etc.</li><li>
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li><li>
Identifies and records special billing instructions and notifies accounting</li><li>
Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li><li>
Adheres to hotel policies regarding the use of cash banks</li><li>
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li><li>
Report potential sales contacts to the sales department protection of guests&rsquo; room numbers.</li></ul> 
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:<ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.</li><li>
Must possess basic computer skills.</li><li>
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel</li></ul>
environmental systems.<ul><li>
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 15 lbs occasionally.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,</li></ul>
 listening and hearing ability and visual acuity.<ul><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Ability to spend extended lengths of time viewing a computer screen.</li><li>
Requires manual dexterity to use and operate all necessary equipment.</li><li>
Must have finger dexterity to be able to operate office equipment</li></ul> 
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
Team Driven and Values Based Culture</li><li>
Pay range between $16-$17</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Guest Services Representative-Aloft Austin South, Austin, TX

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for the Palms Bar &amp; Bites, Hampton Inn &amp; Suites Maui North Shore, Kahului HI
Job Purpose:
Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Responsible for greeting every guest with a smile and positive attitude</li><li>
Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.</li><li>
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.</li><li>
Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner</li><li>
Assist with setting tables and rearranging tables to accommodate larger parties</li><li>
Provide a safe working environment by ensuring compliance with safety programs, Health</li><li>
Department requirements, and job safety analysis.</li><li>
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.</li><li>
Follow all applicable Company Standard Operating Procedures</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. 
This job requires the ability to perform the following:<ul><li>
All associates must maintain a neat, clean and well-groomed appearance per Company Standards</li><li>
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.</li><li>
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.</li><li>
Upon employment, all associates are required to fully comply with the Company&rsquo;s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul>
Amazing Benefits At A Glance:<ul><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Server - Hampton Inn & Suites Maui North Shore - Kahului HI

<div>
 
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
 
 Guest Services
 
 
 &nbsp;Supervisor
 
 
 &nbsp;
 
 for the Sheraton Columbia Downtown Hotel located in South Carolina
 
 
 
 
 Job Purpose:
 
 
 
 
 To increase customer satisfaction by providing and overseeing efficient and courteous Front Desk service in accordance with the standards of the Company.
 
 
 
 Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to the telephone and in-person inquires regarding reservations, hotel information and guest concerns.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 
 <li>
 Supervise and lead the operations of the front desk to ensure the optimal level of service and hospitality is provided to guests.
 </li>
 
 <li>
 Train, direct the work of, resolve issues/problems, lead, and coach and counsel the front desk team members to ensure a quality operation,
 </li>
 
 <li>
 Ensure that Front Desk Associates understand and anticipate guests&rsquo; expectations
 </li>
 
 <li>
 Empower associates to satisfy guests and to make decisions
 </li>
 
 <li>
 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality of service.
 </li>
 
 <li>
 Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment:
 
 <ul>
 
 <li>
 Phones/Switchboard
 </li>
 
 <li>
 Check-ins/Check-outs
 </li>
 
 <li>
 Reservations
 </li>
 
 <li>
 Oversee and assist with amenity, gift shop, pantry needs
 </li>
 
 </ul>
 </li>
 
 </ul>
 
 <ul>
 
 <li>
 Ensure messages, wake-up calls, mail, and faxes are handled properly
 </li>
 
 <li>
 Personally assist Front Desk Associates during peak times, breaks, tardiness and absences
 </li>
 
 <li>
 Review all in-coming reservations, pre-block rooms with special requests, and coordinate special requests with appropriate staff members
 </li>
 
 <li>
 Ensure VIP program is executed properly
 </li>
 
 <li>
 Be available to help other departments in emergency situations.
 </li>
 
 <li>
 Maintain effective communication with each department including through meetings, log books, bulletins and emails.
 </li>
 
 <li>
 Communicate all pertinent information.
 </li>
 
 <li>
 Relays safety guidelines to customers (in room safes, safety deposit box, etc.)
 </li>
 
 <li>
 Model desired behavior
 </li>
 
 <li>
 Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
 </li>
 
 <li>
 Complete shift closing accurately.
 </li>
 
 <li>
 Have complete knowledge of hotels rooms, function space, restaurant, other outlet, and services at the hotel.
 </li>
 
 <li>
 Follow all company standard operating procedures (SOP)
 </li>
 
 <li>
 Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
 </li>
 
 <li>
 Other duties as assigned by managers
 </li>
 
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 
 <li>
 1-2 years hotel front desk experience required
 </li>
 
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 
 <li>
 Supervisory experience strongly preferred.
 </li>
 
 </ul>
 
 
 
 This job requires the ability to perform the following:
 
 
 
 <ul>
 
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
 </li>
 
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 
 <li>
 Must possess basic computational ability.
 </li>
 
 <li>
 Must possess basic computer skills.
 </li>
 
 <li>
 Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
 </li>
 
 <li>
 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
 </li>
 
 <li>
 Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
 </li>
 
 <li>
 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
 </li>
 
 <li>
 Must be able to lift up to 15 lbs occasionally.
 </li>
 
 <li>
 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability and visual acuity.
 </li>
 
 <li>
 Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
 </li>
 
 <li>
 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 </li>
 
 <li>
 Ability to spend extended lengths of time viewing a computer screen.
 </li>
 
 <li>
 Requires manual dexterity to use and operate all necessary equipment.
 </li>
 
 <li>
 Must have finger dexterity to be able to operate office equipment
 </li>
 
 </ul>
 
 
 
 Other:
 
 
 
 <ul>
 
 <li>
 Being passionate about people and service.
 </li>
 
 <li>
 Strong communication skills are essential when interacting with guests and employees.
 </li>
 
 <li>
 Reading and writing abilities are used often to completing paperwork, logging issues/complaints/requests/ information updates, etc.
 </li>
 
 <li>
 Basic math skills are used frequently when handling cash or credit.
 </li>
 
 <li>
 Problem-solving, reasoning, motivating, and training abilities are often used.
 </li>
 
 <li>
 Have the ability to work a flexible schedule including nights, weekends and/or holidays
 </li>
 
 </ul>
 
 
 
 What we offer:
 
 
 
 <ul>
 
 <li>
 Salary range $16.00 to $17.00 per hour
 </li>
 
 <li>
 Team Driven and Values Based Culture
 </li>
 
 <li>
 Medical/Dental/Vision
 </li>
 
 <li>
 Vacation &amp; Holiday Pay
 </li>
 
 <li>
 Employee Assistance Program
 </li>
 
 <li>
 Career Growth Opportunities/ Manager Training Program
 </li>
 
 <li>
 Reduced Room Rates throughout the Marriott portfolio
 </li>
 
 <li>
 Employee Food &amp; Beverage discount
 </li>
 
 <li>
 Flexible schedule
 </li>
 
 <li>
 Life insurance
 </li>
 
 <li>
 Parental leave
 </li>
 
 <li>
 Referral program
 </li>
 </ul>
</div>

Guest Services Supervisor - Sheraton Columbia, South Carolina

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Cabinkeeper for the Postcard Cabins Machimoodus in Moodus, CT.
Job Purpose:
Cleans and prepares Cabins and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Thouroughly cleans assigned cabins (and cabin patios), including wiping and cleaning windows, doors, walls, closets, floors, bathrooms, appliances, and fixtures cabins, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.</li><li>
Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.</li><li>
Replaces linen, toiletries, and collateral in each cabin. Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. Vacuums all carpeted areas.</li><li>
Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to direct supervisor for prompt repair/resolution.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
This job requires the ability to perform the following:<ul><li>
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.</li><li>
Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.</li><li>
Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.</li><li>
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.</li><li>
Must be able to work with arms raised above head throughout an 8 hour shift.</li><li>
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.</li><li>
Material/Equipment Used</li><li>
Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.</li><li>
Exposure to hazardous chemicals on a continual basis.</li><li>
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul> 
Amazing Benefits At A Glance:<ul><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Cabinkeeper- Postcard Cabins Machimoodus, CT

<div>
 
 
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant&nbsp;Housekeeping Manager for the Marriott in Fort Collins, Colorado.
 
 
 
 Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel!&nbsp;At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&amp;W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.
 
 
 
 Be Inspired! &nbsp;Be Empowered! &nbsp;Be You!
 
 
 
 &ldquo;With Marriott&rsquo;s TakeCare culture, associates are always the heart of our business.&rdquo; &ndash; Bill Marriott
 
 
 
 
 Job Purpose:
 
 
 
 
 Assist the Housekeeping manager in maximizing customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.
 
 
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 Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
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 Ensures that all rooms have been cleaned by checking room cleaners' worksheets at the end of the day &ndash; notifies front desk accordingly
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 Supervises the completion of short notice requests for room changes
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 Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.&nbsp;
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 Keeps record of room checkouts/stay overs, submits records to housekeeping every day
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 Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
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 Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
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 Ensures completion by following through on orders
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 Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes&nbsp;
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 Checks VIP rooms
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 Checks early morning make-up rooms
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 Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check[1]out rooms, expected check-out rooms, etc.
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 Checks floor linen closets daily for cleanliness, adequate supplies and linen
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 Assures carts are properly stored and vacuum cleaners are emptied at the end of each day&nbsp;
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 Assists in quarterly inventory of all linen
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 Ensures safety by assuring that all linen chutes are kept locked at all times
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 Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
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 Take every opportunity to amaze the guests
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 Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
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 Responsible for assisting with the training and direction of new department associates
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 Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
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 Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
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 Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
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 Ensures timely ordering of products as needed using budgetary guidelines.
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 Responsible to ensure proper labor budget guidelines are met and scheduling accordingly.
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 Other duties as assigned.
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 Qualifications and Requirements:
 
 
 
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 Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred
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 2 years' experience as a housekeeping supervisor in the hospitality industry.
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 This job requires the ability to perform the following:
 
 
 
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 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental&nbsp;systems.
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 Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
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 Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
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 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
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 Must be able to lift up to 15 lbs on a regular and continuing basis.
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 Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
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 Must be able to exert well-paced ability in limited space.
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 Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
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 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,&nbsp;
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 listening and hearing ability and visual acuity.
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 Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
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 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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 Requires manual dexterity to use and operate all necessary equipment.&nbsp;
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 All associates must maintain a neat, clean and well-groomed appearance per Company Standards
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 Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
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 Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
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 Upon employment, all associates are required to fully comply with the Company&rsquo;s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
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 Other:
 
 
 
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 Being passionate about people and service.
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 Strong communication skills are essential when interacting with guests and employees.
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 Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
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 Basic math skills are used frequently when handling cash or credit.
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 Problem-solving, reasoning, motivating, and training abilities are often used.
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 Have the ability to work a flexible schedule including nights, weekends and/or holidays
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 What we offer:
 
 
 
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 Salary Range: $58k - $60k yearly
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 Medical/Dental/Vision
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 Vacation &amp; Holiday Pay
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 Same-day pay available
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 Employee Assistance Program
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 Career Growth Opportunities/ Manager Training Program
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 Reduced Room Rates throughout the portfolio
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 Third Party Perks (Movie Tickets, Attractions, Other)
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 401(k)
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 Employee assistance program
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 Employee discount
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 Flexible schedule
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 Flexible spending account
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 Life insurance
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 Parental leave
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 Referral program
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Assistant Housekeeping Manager - Marriott Fort Collins, Colorado

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