Qureos Mentor

HOUSE OF EVEMEN LLP

Experience: 1&ndash;3 years preferredIndustry: D2C / E-commerce / FashionAbout the RoleWe are looking for a proactive and customer-focused Customer Relations Executive to manage customer interactions, resolve queries, and ensure a smooth post purchase experience. This role requires excellent communication skills, problem solving ability, and a strong understanding of customer service standards in a D2C/e-commerce environment.Key Responsibilities<ul><li>Handle customer inquiries across WhatsApp, email and social media with professionalism and clarity.</li><li>Manage order-related queries including delays, tracking updates, exchanges, and returns.</li><li>Work closely with the operations team to track orders, ensure timely dispatch, and resolve logistic issues.</li><li>Maintain accurate customer records and update CRM/Shopify dashboards as needed.</li><li>Coordinate with internal teams (operations, production, logistics) to resolve escalations quickly.</li><li>Provide customers with real-time updates on stock availability, delivery timelines, and service requests.</li><li>Identify recurring customer issues and share insights to improve processes and customer satisfaction.</li></ul>Requirements<ul><li>1&ndash;2 years of experience in customer support, service, or relations (D2C or e-commerce preferred).</li><li>Strong written and verbal communication skills.</li><li>Ability to stay calm, empathetic, and solution-oriented under pressure.</li><li>Familiarity with Shopify, CRM tools, and basic Excel/Google Sheets.</li><li>Problem-solving mindset and ability to multitask.</li><li>Fluency in English mandatory.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;28,000.00 per monthExperience:<ul><li>Customer relations: 1 year (Required)</li></ul>Work Location: In person

Customer Relation Executive

Join HOUSE OF EVEMEN LLP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HOUSE OF EVEMEN LLP

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Customer Relation Executive