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House of Flowers

Job Title: Sales and Customer Service ExecutiveCompany: House of Flowers Location: DHA Phase 3 &amp; Gulberg, Lahore Job Type: Full-Time | On-siteAbout the RoleHouse of Flowers is hiring Sales &amp; Customer Service Executives to handle client queries across WhatsApp, Instagram, Facebook, and our website advising customers, closing orders, and following each one through to delivery. Strong communication is what matters most. You'll also support the marketing team with product photos. Shift-based, on-site in Lahore.Key Responsibilities<ul><li>Customer queries across all channels: Handle incoming queries on Instagram, Facebook, the website, and WhatsApp during your assigned shift.</li><li>Consultative selling: Understand each customer's requirement- occasion, budget, recipient, delivery date and recommend the best fit from our range to convert the enquiry into a confirmed order.</li><li>Order logging: Once an order is confirmed, log it accurately in the order tracking sheet with all delivery and customer details.</li><li>Order making: Coordinate with the branch and arrangement team to ensure each confirmed order is prepared on time and to the standard the customer expects.</li><li>Delivery follow-up: Track every order through to delivery. Stay in touch with the customer, share updates, and confirm the order has been received in good condition.</li><li>Full-cycle ownership: Own the customer experience end-to-end ,from first message to post-delivery confirmation and resolve issues quickly when they come up.</li><li>Product photography: Take photos of new arrivals, bouquets, gift boxes, and event setups. Post approved content on Instagram and Facebook as per the marketing plan.</li><li>Content collaboration: Share ideas, photos, and short video clips with the Marketing Manager for reels, stories, and customer engagement campaigns.</li><li>Work alongside the Marketing Manager: Follow the content calendar and posting schedule, attend planning check-ins, and flag what's working or not working with customers.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong written and verbal communication skills in English.</li><li>Customer-first mindset - patient, friendly, and professional in every interaction.</li><li>Comfortable using Instagram, Facebook, WhatsApp Business, and basic website chat tools.</li><li>Good photography and short-video skills using a mobile phone.</li><li>Organised and reliable - able to track multiple orders without anything slipping through.</li><li>Quick thinker who can advise customers in real time and recommend the right product.</li><li>Fresh graduates and candidates with 1&ndash;2 years of experience in sales, customer service, or social media support are welcome to apply.</li></ul>What We Offer:<ul><li>Salary based on experience - fresh graduates and experienced candidates both welcome.</li><li>Real ownership from day one - you handle the full customer journey, not just a piece of it.</li><li>Join a brand with 72,000+ Instagram followers across Lahore and Karachi.</li><li>Room to grow into senior customer experience or marketing roles.</li><li>A team where good ideas actually get used.</li></ul>To apply, please send your CV and fill out this 2-minute form: Apply Here: https://forms.gle/BCv7R31tMeUayMEY7We review every application and respond within 5 working days.Pay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Please fill this form:</li></ul>https://forms.gle/BCv7R31tMeUayMEY7Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sales & Customer Service Executive

Job Title: Social Media ExecutiveCompany: House of Flowers Location: DHA Phase 3 &amp; Gulberg, Lahore Job Type: Full-Time | On-siteAbout the RoleHouse of Flowers is looking for a creative and driven Social Media Manager to grow our digital presence across Instagram, Facebook and LinkedIn. In this role, you will be responsible for creating engaging content, managing online interactions, and strengthening our brand visibility across all branches.Key Responsibilities:<ul><li>Create and produce high-quality content including photos, videos, reels, and stories that showcase our products and brand identity</li><li>Develop monthly content calendars with optimised posting schedules, hashtag strategies, and engaging captions</li><li>Manage Instagram and Facebook messages and respond to customer enquiries promptly during working hours</li><li>Create engaging reels and stories to grow follower engagement and organic reach</li><li>Ensure all branches (DHA, Gulberg, and Karachi) are equally represented across content and promotional campaigns</li><li>Support paid advertising campaigns and track basic performance metrics (experience is a plus, not a must)</li><li>Collaborate with management on brand strategy, seasonal campaigns, and event marketing</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 2 years of experience in social media management or digital marketing.</li><li>Proficiency with Instagram and Facebook.</li><li>Understanding of hashtag strategy and content optimisation.</li><li>Photography and video editing skills (CapCut, Canva, Adobe Lightroom or similar)</li><li>Creative mindset with a strong eye for visual storytelling.</li><li>Good written and verbal communication skills in English.</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>1&ndash;2 days off per week with a flexible schedule</li><li>Opportunity to grow a brand with 72,000+ Instagram followers</li><li>Creative freedom and professional development</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you willing to manage multiple branches&rsquo; content equally (DHA, Gulberg, Karachi)?</li><li>What tools do you use for content creation and editing?</li><li>Please share links to social media accounts/pages you have managed.</li><li>Are you available to work on-site in DHA Y Block / Gulberg, Lahore?</li><li>Are you comfortable responding to customer messages during your shift?</li></ul>Experience:<ul><li>Social Media Management : 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Social Media Executive

Join House of Flowers and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

House of Flowers

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Sales & Customer Service Executive

Social Media Executive