Qureos Mentor

HRE DEVELOPMENT

Department: CRM (Customer Relationship Management)Reporting To: Senior CRM ManagerShift Pattern: 09:00 AM &ndash; 06:00 PM (Rotating/Staggered support for 10:00 AM &ndash; 07:00 PM)1. Job PurposeThe Senior CRM Executive will lead a team of 3 agents, overseeing the transition from a reception-based model to a centralized, CRM-driven call centre. The primary goal is to ensure all inbound (800-number) and outbound (mobile) communications are recorded, logged, and resolved within the company&rsquo;s service level agreements (SLAs), specifically focusing on maintaining the high standards required in the Dubai real estate market.2. Key ResponsibilitiesA. Team Leadership &amp; Operations* Manage a team of 3 CRM Agents, ensuring shift coverage and high productivity.* Monitor live call queues and ensure the &quot;800 Number&quot; is answered within 3 rings.* Act as the first point of escalation for complex client grievances or legal-related inquiries.B. Quality Assurance (Call Recording)* Utilize the call recording system to conduct weekly audits of agent interactions.* Score calls based on the Departmental Quality Scorecard to ensure professionalism and accuracy.* Provide 1-on-1 coaching sessions to improve the team's communication and technical skills.C. CRM Governance &amp; Data Integrity* Ensure every customer interaction (Phone, WhatsApp, Email) is accurately tagged and updated in the CRM.* Audit the CRM daily to ensure no &quot;Open Tickets&quot; or &quot;Complaints&quot; are left unaddressed beyond 48 hours.* Generate and present the Weekly Performance Report to Management.D. Dubai Real Estate Compliance* Ensure the team is updated on all DLD (Dubai Land Department) and RERA regulations.* Safeguard company reputation by ensuring all information provided regarding project status, payments, and handovers is 100% accurate.3. Required Qualifications &amp; Experience* Experience: Minimum 4-5 years in a Call Centre role within the Dubai Real Estate industry.* Systems: Proficiency in CRM software (e.g., Salesforce, Zoho, or Microsoft Dynamics) and call centre telephony systems.* Languages: Professional fluency in English (Arabic is a significant advantage).* Skills: Strong conflict resolution skills, data-driven mindset, and the ability to lead a small team under pressure.4. Performance Indicators (KPIs)* Team Response Rate: &gt; 95%* Complaint Resolution Rate: 100% within 48 hours.* Audit Score: Maintain a team average of 85% on call quality audits.Job Type: Full-time

Senior CRM & Contact Centre Executive

We are seeking a Performance Marketer / Media Buyer to plan, execute, and optimize paid digital campaigns for a real estate development company. This is a hands-on role focused on driving efficient, high-quality lead generation through structured media planning, accurate tracking, and continuous performance optimization.This role requires close collaboration with internal content and sales teams to ensure paid media efforts support project objectives, sales pipelines, and long-term brand growth.Key ResponsibilitiesPaid Media Planning &amp; Execution&middot; Plan, launch, and manage paid campaigns across Meta Ads and Google Ads (Search, Display, Performance Max, and YouTube when required).&middot; Develop 3&ndash;6 month media plans with defined channel mix, budget allocation, and CPA/CPL targets aligned with project timelines.&middot; Manage day-to-day optimization of campaigns, budgets, bids, audiences, and creatives to improve efficiency and scale performance.Lead Generation &amp; Funnel Optimization&middot; Drive performance with a strong focus on lead quality and conversion efficiency, not volume alone.&middot; Monitor funnel performance from ad interaction through lead submission and handover to sales teams.&middot; Identify drop-offs and performance gaps across lead forms and landing pages, and propose actionable improvements.&middot; Tracking, Analytics &amp; Reporting&middot; Implement and maintain tracking frameworks, including pixels, conversion events, and standardized UTMs.&middot; Ensure GA4 accuracy and data reliability across all paid channels.&middot; Produce weekly performance dashboards and monthly reports covering CPL, CPA, ROAS, CAC, and funnel metrics.&middot; Translate data into insights, recommendations, and clear next steps for optimization.Creative &amp; Audience Optimization&middot; Work closely with the content and creative teams to guide creative testing strategies, messaging angles, and audience segmentation.&middot; Run structured A/B testing across creatives, audiences, bidding strategies, and landing pages.&middot; Support audience expansion, retargeting, and re-engagement strategies across different project phases (launch, sustain, sell-out).RequirementsRequired Experience &amp; Skills&middot; Minimum 3 years of hands-on experience in performance marketing or media buying.&middot; Strong working experience with Meta Ads and Google Ads platforms.&middot; Proven background in lead generation campaigns, ideally within real estate, development, high-ticket services, or similar sectors.&middot; Solid understanding of analytics, attribution, and performance reporting (GA4, pixels, UTMs).&middot; Ability to analyze data, identify trends, and make informed optimization decisions.&middot; Comfortable managing defined budgets, performance targets, and accountability independently.Additional Experience (Preferred)&middot; Experience with TikTok Ads or LinkedIn Ads.&middot; Exposure to real estate developer campaigns, off-plan projects, or long consideration funnels.&middot; Experience with landing page testing (CRO) and basic funnel optimization.&middot; Familiarity with coordinating performance feedback between marketing and sales teams.Job Type: Full-time

Performance Marketer / Media Buyer (Real Estate & Development)

We&rsquo;re looking for a talented Graphic Designer to create eye-catching visuals that support our marketing, branding, and property promotions. The ideal candidate has a strong design sense, attention to detail, and experience producing both digital and print materials.Key Responsibilities<ul><li>Design marketing materials for property listings (flyers, brochures, signage, floor plans)</li><li>Create digital assets for social media, websites, email campaigns, and online ads</li><li>Maintain brand consistency across all marketing materials</li><li>Collaborate with marketing and sales teams on campaigns and promotions</li><li>Prepare files for print and digital distribution</li><li>Edit and enhance images as needed (property photos, mock-ups, presentations)</li></ul>Requirements<ul><li>Min 5 years of experience as a Graphic Designer in real estate development industry.</li><li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)</li><li>Strong understanding of layout, typography, and colour</li><li>Ability to manage multiple projects and meet deadlines</li><li>Creative mindset with attention to detail</li><li>Portfolio demonstrating relevant design work</li></ul>Preferred Qualifications<ul><li>Experience designing for real estate, architecture, or luxury brands</li><li>Knowledge of social media content design</li><li>Basic understanding of marketing principles</li><li>Experience with Canva, Figma, or similar tools</li></ul>Job Type: Full-time

Graphic Designer (Real Estate & Development)

Department: CRM (Customer Relationship Management)Reporting To: Senior CRM ManagerShift Pattern: Rotating Shifts (09:00 AM &ndash; 06:00 PM / 10:00 AM &ndash; 07:00 PM) flexibility to cover weekend shifts.1. Job PurposeThe CRM Call Centre Agent is responsible for managing all inbound and outbound communications with existing and potential property investors. The role focuses on providing exceptional customer service, resolving complaints at the first point of contact, and ensuring 100% of lead and client data is captured accurately within the CRM system.2. Key ResponsibilitiesA. Call Handling &amp; Communication* Answer inbound calls via the 800-Number and handle direct mobile inquiries professionally.* Conduct outbound follow-up calls for payment reminders, document collections, and satisfaction surveys.* Manage the official WhatsApp Business account to provide instant responses to client queries.B. CRM Data Management* Create and update &quot;Client Profiles&quot; for every caller, ensuring contact details and unit numbers are accurate.* Log every interaction as a &quot;Task&quot; or &quot;Case&quot; in the CRM immediately after the call.* Tag calls correctly (e.g., Inquiry, Complaint, Maintenance, Finance) to ensure accurate reporting.C. Complaint Resolution* Listen actively to client grievances and attempt to resolve Level 1 issues (e.g., general info, statement requests) immediately.* Open formal tickets for Level 2 and 3 complaints and assign them to the correct department as per the SOP.* Follow up with internal departments to ensure the client receives an answer within 24&ndash;48 hours.D. Brand Ambassadorship* Maintain an up-to-date knowledge of the company&rsquo;s property portfolio and construction milestones.* Provide a &quot;luxury service&quot; experience consistent with Dubai&rsquo;s high-end real estate standards.3. Required Qualifications &amp; Experience* Experience: 2-4 years in a call centre role (Real Estate Development in UAE).* Skills: Excellent verbal and written communication in English (Bilingual English/Arabic or English/Russian is a major advantage).* Technical: Ability to multi-task between the phone system and CRM software simultaneously.* Attitude: High emotional intelligence and the ability to remain calm under pressure from demanding clients.4. Performance Indicators (KPIs)* Average Handling Time (AHT): Efficiently resolving calls without compromising quality.* CRM Accuracy: 0% error rate in logging client contact details.* First Call Resolution (FCR): Solving the client&rsquo;s issue without needing a second call.Job Type: Full-time

CRM Call Centre Agent

Join HRE DEVELOPMENT and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HRE DEVELOPMENT

ABOUT_COMPANY

Senior CRM & Contact Centre Executive

Performance Marketer / Media Buyer (Real Estate & Development)

Graphic Designer (Real Estate & Development)

CRM Call Centre Agent