Qureos Mentor

HSBC Recruitment

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 Job Description
 
 
 
 
 Why join us?
 
 
 
 
 GTS is a core product for the Group serving customers across wholesale Banking. (GTS) Business Services within DBS is a key part of wholesale Banking strategy, aimed at allowing them to grow their business, drive global consistency, improve customer service and reduce operational risk.
 
 
 The Operations environment emphasizes on highly professional customer focused service delivery, with extended efforts for improvement in service and cost effectiveness.
 
 
 Due to challenging environment across Group companies, processing delays or errors encompass risk of serious losses to the Group and also leads to poor customer service. The maintenance of a prominent internal control is essential to minimize risks and maximize process security.
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
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 Maintain and improve the delivery of &ldquo;superior&rdquo; customer service by working as directed by management to ensure that all work is processed within PLA.
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 To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
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 To be aware of the nature of our customer&rsquo;s business and alert any unusual transactions, to Line Management.
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 Proactively participating and leading change / transformation initiatives across the site and the bank.
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 Ensure that the customer is at the heart of everything we do both personally and as an organization by ensuring work is completed in accordance with established procedures and standards.
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 Ensure a high degree of accuracy in order to minimize operational risk.
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 Work productively and professionally. Demonstrate ways to improve customer service and increase productivity. To operate Operational and FCC Controls.
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 To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
 
 
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 Requirements
 
 
 
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 Excellent English (written and verbal) communication skills
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 Trade experience is a must
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 Awareness of the trade facilities and customer trade cycles
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 Awareness applicable to the role, of the content and application of ICC rules
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 Strong interpersonal skills
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 Medium-high MS office knowledge/skills (especially Excel)
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 Previous experience in large scale centralized operations is desirable
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 Flexibility to work in time zones as required by business
 
 
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 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
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 Issued By HSBC Electronic Data Service Delivery Egypt***
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Operations Associate, Global Trade Solutions - GTS, GSC

<div>
 Job Description
 
 
 
 About HSBC:
 
 
 
 HSBC is one of the world&rsquo;s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
 
 
 
 Role Overview:
 
 
 
 To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan to assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.
 
 
 
 Duties &amp; Responsibilities:
 
 
 
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 Providing a personalized, friendly and efficient service
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 Provide exceptional, efficient counter and sales service for all customer segments, International wealth and premier banking (IWPB), Premier and Corporate
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 Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
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 Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
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 Updating customer profile screens with details of customer contact
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 Work closely with the sales floor to achieve the set sales performance expectations
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 Complete declarations forms properly and obtain clear and meaningful explanations on the source of fund
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 Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
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 Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations
 
 
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 Requirements
 
 
 
 
 Experience &amp; Qualifications:
 
 
 
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 Fresh Graduates are welcome to apply
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 Knowledge of cashiering procedures and regulations is a plus
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 Multitasking, and self motivated
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 Knowledge of core products, account opening systems and Customer Relationship Management system is a plus
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 Strong interpersonal and empathy skills
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 Good decision making skills and proven ability to deliver accuracy and efficiency
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 Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)
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Frontline Officer - IWPB

Join HSBC Recruitment and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HSBC Recruitment

ABOUT_COMPANY

Operations Associate, Global Trade Solutions - GTS, GSC

Frontline Officer - IWPB