Qureos Mentor

Htech Solution Pvt. Ltd.

Location: Karachi.Education: Bachelors or MastersExperience: 6+ years of experience in procurement only in the telecommunications or IT services sector.JOB DESCRIPTION &amp; SPECIFICATION:&middot; Strategic Sourcing &amp; Supplier Management: Identify and vet suppliers of security hardware (CCTV, IP cameras, access control, alarms). Build relationships with manufacturers and distributors to secure favorable pricing, warranties, and lead times.<ul><li>RFP Management: Develop, manage, and evaluate Request for Proposals (RFPs) for large-scale security projects.</li><li>Cost Control: Analyze costs, track market fluctuations, and execute strategies to reduce total cost of ownership (TCO).</li><li>Contract Negotiation: Draft and negotiate contracts, service level agreements (SLAs), and maintenance agreements with vendors.</li><li>Inventory &amp; Logistics: Monitor inventory levels of security equipment to prevent stockouts while ensuring high turnover, coordinating with technical teams.</li><li>Compliance &amp; Risk Mitigation: Ensure all purchased hardware complies with industry standards and regulations (e.g., NDAA compliance in security). Mitigate supply chain risks, such as logistics delays or shortages, by diversifying vendors.</li><li>Internal Collaboration: Work closely with sales, technical, and project management teams to understand project requirements and technical specifications.</li><li>Technology Utilization: Utilize ERP/MRP systems (e.g., SAP, Oracle, NetSuite) to track purchases, manage vendor data, and generate reports.</li></ul>Required Skills:<ul><li>Technical Knowledge: Understanding of security surveillance technologies (IP video, access control, cybersecurity components).</li><li>Skills: Strong negotiation skills, proficiency in Excel and ERP software, and advanced data analysis capabilities.</li></ul>Job Type: Full-timeWork Location: In person

Procurement Manager (IT Industry)

&middot; Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)&middot; Greet and welcome guests&middot; Answer questions and address complaints&middot; Answer all incoming calls and redirect them or keep messages&middot; Receive letters, packages etc. and distribute them&middot; Prepare outgoing mail by drafting correspondence, securing parcels etc.&middot; Monitor office supplies and place orders when necessary&middot; Keep updated records and files&middot; Proven experience as front desk representative, agent or relevant position&middot; Knowledge of office management and basic book keeping&middot; Proficient in English (oral and written)&middot; Strong communication and multi-tasking abilitiesEducation:&middot; Bachelors&middot; 3 to 5 years of experienceJob Type: Full-time (on-site)Application Question(s):<ul><li>Please rate your English communication skill 10 out of?</li><li>The location for this role is Shahrefaisal and timing is 9 to 6 are you ok with it?</li><li>Current Salary</li><li>Expected Salary</li><li>Notice Period</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Front desk/receptionist : 3 years (Required)</li></ul>Work Location: In person

Front Desk Officer

Fresh graduates and final-year students are encouraged to apply!Job Title: Data Entry Operator (ERP Data Migration)Type: (Contractual)Location: Karachi Education: BachelorsExperience: Fresh - 1 Year of relevant experienceJob Summary:We are looking for a meticulous Data Entry Operator to support the migration of data from the legacy system to the new ERP platform. The role involves accurate data extraction, cleansing, validation, and entry to ensure data integrity during the transition. The ideal candidate is detail-oriented, comfortable working with large datasets, and familiar with ERP environments.Key Responsibilities:Extract and transfer data from the old system to the new ERPClean, format, and validate data before importPerform manual data entry where automated migration is not possibleReconcile migrated data to ensure accuracy and completenessIdentify and report data inconsistencies or gapsMaintain proper documentation of migration activitiesCoordinate with the technical team to resolve data issuesRequirements:Strong MS Excel skills (sorting, filtering, basic formulas)Good typing speed with high accuracyHigh attention to detail and data validation skillsBasic understanding of ERP systems and data structuresAbility to handle large volumes of data under deadlinesPreferred Qualifications:Prior experience in ERP data migration or implementation projectsFamiliarity with inventory, accounting, or CRM modulesExperience with CSV imports and data mappingApply at tayyaba.azmat@gcspvt.comJob Type: Full-timeWork Location: In person

Data Entry Operator (ERP Data Migration)

Job description:SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Application Question(s):<ul><li>Please mention your last degree? (Completed one) </li><li>Do you have 2 years banking call center experience and overall, 3 year Call center experience?</li><li>Current Salary </li><li>Expected Salary </li><li>Notice Period</li></ul>Experience:<ul><li>Supervisor : 3 years (Required)</li></ul>Work Location: In person

Supervisor

Job Title: Self AgentLocation: Shahra-e-Faisal, Karachi (Onsite)Monday to Friday 8:30pm to 5:30amSaturday 9pm to 3amJob Type: Full-Time About the RoleWe are looking for a dynamic and customer focused Self Agent to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.Key ResponsibilitiesAct as the primary point of contact for clients and handle their queries promptly and professionally.Build and maintain long-term relationships with existing and new clients.Coordinate with internal teams to ensure smooth execution of client requests and projects.RequirementsExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.A positive attitude with a passion for customer success.Prior experience in client servicing, customeroi support.What We OfferCompetitive salary and performance based incentives.Opportunity to work with a supportive and collaborative team.Continuous learning and growth opportunities.A positive and inclusive work cultureFree commute for female staffTraining will be provideJob Type: Full-timeWork Location: In person

Self Agent/ Call center Agent

Job Title: Employee Relations CoordinatorLocation: Shahra-e-Faisal, Karachi (Onsite)Work Timing:<ul><li>Monday to Friday: 8:30 PM &ndash; 5:30 AM</li><li>Saturday: 9:00 PM &ndash; 3:00 AM</li></ul>Job Type: Full-TimeAbout the Role:We are looking for a dynamic, Gen Z professional who is enthusiastic, proactive, and skilled in employee interactions. The ideal candidate will act as a bridge between employees and HR, supporting employee engagement, retention, and smooth internal communication. This role requires emotional intelligence, observation skills, and the ability to handle sensitive situations tactfully.Key Responsibilities:<ul><li>Serve as the first point of contact for employee queries and concerns.</li><li>Monitor and identify subtle negative changes or dissatisfaction among employees and report them to HR for timely action.</li><li>Engage with new joiners to ensure smoothness and reduce early attrition risks.</li><li>Hold conversations with employees who may be considering leaving and address their concerns politely and professionally.</li><li>Maintain positive employee relations while balancing company policies.</li><li>Act as a mediator in minor employee conflicts, ensuring issues are handled discreetly and professionally.</li><li>Maintain accurate records of employee feedback, concerns, and interactions.</li></ul>Required Skills &amp; Attributes:<ul><li>Strong interpersonal and communication skills.</li><li>Enthusiastic, energetic, and proactive mindset.</li><li>Ability to handle sensitive situations with tact and discretion.</li><li>Good observation and analytical skills to identify potential employee concerns early.</li><li>Polite, professional, and patient while interacting with employees.</li><li>Team player who can work closely with HR and other departments.</li><li>Basic understanding of Employee relations.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, Psychology, or related field.</li><li>Previous experience in employee relations, HR support, or similar roles is a plus.</li><li>Gen Z candidates preferred for relatability and dynamic approach to workplace culture.</li></ul>What We Offer:<ul><li>A collaborative and supportive work environment.</li><li>Opportunity to develop HR skills while engaging directly with employees.</li><li>Exposure to employee engagement, retention strategies, and HR processes.</li></ul>Job Type: Full-timeWork Location: In person

Employee Relations Coordinator

Job Title: Senior HR Executive (Legal Expertise Required)Job Summary: We are seeking a Senior HR professional with strong knowledge of labor laws and legal compliance. The candidate will handle employee relations, disciplinary actions, legal documentation, and ensure company policies are aligned with applicable labor regulations.Key Responsibilities:<ul><li>Oversee employee relations and handle disciplinary matters, including show-cause notices and terminations.</li><li>Ensure compliance with labor laws and company policies.</li><li>Manage legal documentation related to employment contracts, warnings, suspensions, and disputes.</li><li>Coordinate with legal advisors on employment-related cases.</li><li>Handle grievance management and workplace investigations.</li><li>Support management in resolving sensitive HR matters.</li><li>Maintain accurate employee records and ensure audit readiness.</li><li>Guide HR team on compliance-related matters.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in HR, Business Administration, or Law (LLB preferred).</li><li>3&ndash;5 years of HR experience, with strong exposure to legal and compliance matters.</li><li>In-depth knowledge of labor laws and employment regulations.</li><li>Strong documentation and communication skills.</li><li>Ability to handle confidential and sensitive matters professionally.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a degree in Bachelor&rsquo;s or Master&rsquo;s degree in HR, Business Administration, or Law (LLB preferred).</li><li>Do you have a strong knowledge of labor laws and legal compliance?</li><li>Current Salary? </li><li>Expected Salary?</li><li>Notice Period?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Work Location: In person

Senior HR Executive

Join Htech Solution Pvt. Ltd. and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.