Qureos Mentor

Htech Solution Pvt. Ltd.

Responsibilities:<ul><li>Design and oversee development of custom applications for Client.</li><li>Implement API integrations with other applications as well as other government systems.</li><li>Ensure database migration and optimization for handling large-scale law-enforcement records.</li><li>Establish secure coding standards and conduct code reviews to minimize cyber risks.</li><li>Manage and develop Client mobile applications and their development</li><li>Integrate AI/ML for policing, and operational analytics.</li><li>Any other Task Given by the Client</li><li>Provide IT assistance during emergency response operations.</li></ul>Skills Required: MERN Developer, In-depth Dev OPS Knowledge, Database Administrator, Software Security, CI/CD Pipelines (Jenkins/GitHub Actions), Microservices-based Architecture, Queues, REDIS, KAFA, Web Socket/SignalR, Linux, NGNIX, GitHub, Monitoring Tools (PagerDuty), Logs, KIBANA/Grafana/Greylogs/Sentry, S3 Object, API GatewayAt least four years bachelor&rsquo;s in software engineering /IT / Computer Science / TelecomExperience: Min 3 years relevant Experience.Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>&bull;	Do you have a completed bachelor&rsquo;s in software engineering /IT / Computer Science / Telecom ?</li><li>&bull;	Do you have a hands on experience in Dev OPS Knowledge, Database Administrator, Software Security?</li><li>&bull;	Do you have a hands on experience in CI/CD Pipelines (Jenkins/GitHub Actions)</li><li>&bull;	Do you have a hands on experience in Microservices-based Architecture?</li><li>&bull;	Do you have a hands on experience in Queues, REDIS, KAFA, Web Socket/SignalR, Linux, NGNIX, GitHub, Monitoring Tools (PagerDuty), Logs, KIBANA/Grafana/Greylogs/Sentry, S3 Object, API Gateway</li><li>&bull;	Current Salary?</li><li>&bull;	Expected Salary?</li></ul>Experience:<ul><li>Software Architect: 5 years (Required)</li><li>MERN Developer: 5 years (Required)</li><li>&bull;	development of custom applications for Client: 5 years (Required)</li></ul>Work Location: In person

Software Architect

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

Responsibilities:<ul><li>Manage and develop Client mobile applications and their development.</li><li>Publish Mobile Applications on Play Store and iOS.</li></ul>&middot; Lead the design, development, and maintenance of mobile applications for Client and related security services&middot; Implement and manage API integrations for smooth backend&ndash;frontend communication&middot; Ensure data security and compliance across mobile platforms&middot; Collaborate with cross-functional teams for feature enhancements, bug fixing, and performance improvements&middot; Integrate applications with databases, authentication systems, and third-party services&middot; Monitor and improve app performance, scalability, and user experience&middot; Provide technical documentation and support for ongoing and future development.&middot; Must have hands-on experience on the push notifications services.<ul><li>Any other Task Given by the Client.</li><li>Provide IT assistance during emergency response operations.</li></ul>Skills Required: Full Stack Developer (React/Reactive Native), Databases Integrations, iOS &amp; Android Development, API Integrations(REST,GraphQL,SOAP), Software Security best practices in mobile and backend systems.At least four years bachelor&rsquo;s in software engineering /IT / Computer Science / TelecomExperience: Min 3 years relevant Experience.Job Type: Full-timeApplication Question(s):<ul><li>Do you have a completed degree in software engineering /IT / Computer Science / Telecom</li></ul><ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Experience:<ul><li>Web &amp; Mobile: 4 years (Required)</li><li>React/Reactive Native: 4 years (Required)</li><li>API Integrations(REST,GraphQL,SOAP: 4 years (Required)</li><li>Databases Integrations: 4 years (Required)</li><li>iOS &amp; Android Development: 4 years (Required)</li></ul>Work Location: In person

Mobile and Web application Developer (React & React Native)

Certifications Required: CEH, CompTIA Security+, SOC Handling, SIEM Implementation&middot; Vendor-specific certifications: ELK, QRadar, Wazuh (advantage)&middot; Fortinet NSE, Cisco CyberOps, (plus)At least four years Bachelors in IT / Computer Science / Telecom/ EngineeringExperience: 3-4 years of relevant professional experience in SOC operations, cyber security, or incident response.Responsibilities:&middot; Monitor real-time threats and handle security incidents across Client IT systems using advanced SOC tools.&middot; Deploy, configure, and manage SIEM solutions (Wazuh, Splunk, ELK, QRadar, etc.) for log collection, analysis, intrusion detection, and anomaly reporting.&middot; Perform malware analysis, digital forensics, and evidence preservation to support cybercrime investigations.&middot; Implement and integrate threat intelligence feeds tailored for law enforcement use cases.&middot; Utilize frameworks such as MITRE ATT&amp;CK and NIST for incident detection, classification, and response.&middot; Conduct forensic investigations with tools such as Volatility, Autopsy, Ghidra, and IDA Pro.&middot; Carry out vulnerability assessments, penetration testing, and remediation planning.&middot; Monitor and tune firewalls, IDS/IPS, and VPN security systems.&middot; Familiarity with security tools and devices.&middot; Support law enforcement digital platforms (CCTV, bodycams, and surveillance systems) by securing data pipelines and ensuring data integrity.&middot; Conduct awareness sessions for Client officers on phishing, ransomware, and cyber hygiene best practices.&middot; Collaborate with Client units for proactive threat hunting and incident response.&middot; Manage the full incident response lifecycle: detection, triage, containment, eradication, recovery, and reporting.&middot; Prepare incident reports, forensic documentation, and compliance reviews for audits and investigations.&middot; Provide IT assistance during emergency response operations.&middot; Perform any other tasks assigned by Client.Job Type: Full-timeWork Location: In person

SOC Engineer / Cyber Security Engineer

Skills Required: Full Stack Developer (React/Reactive Native), Databases Integrations, iOS &amp; Android Development, API Integrations(REST,GraphQL,SOAP), Software Security best practices in mobile and backend systems.At least four years bachelor&rsquo;s in software engineering /IT / Computer Science / TelecomExperience: Min 3 years relevant Experience.Responsibilities:<ul><li>Manage and develop Client mobile applications and their development.</li><li>Publish Mobile Applications on Play Store and iOS.</li></ul>&middot; Lead the design, development, and maintenance of mobile applications for Client and related security services&middot; Implement and manage API integrations for smooth backend&ndash;frontend communication&middot; Ensure data security and compliance across mobile platforms&middot; Collaborate with cross-functional teams for feature enhancements, bug fixing, and performance improvements&middot; Integrate applications with databases, authentication systems, and third-party services&middot; Monitor and improve app performance, scalability, and user experience&middot; Provide technical documentation and support for ongoing and future development.&middot; Must have hands-on experience on the push notifications services.<ul><li>Any other Task Given by the Client.</li><li>Provide IT assistance during emergency response operations.</li></ul>Job Type: Full-timeWork Location: In person

Full Stack Developer (Web & Mobile)