Qureos Mentor

HUB International

<div>Discover a Career That Empowers You &mdash; Join HUB International!
At HUB International, we&rsquo;re more than just an insurance brokerage firm &mdash; we&rsquo;re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don&rsquo;t stop there &mdash; we also invest deeply in our people.
Here, your career is in your hands. You&rsquo;ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you&rsquo;ll be backed by the strength of a global firm and the heart of a regional team.
As one of the world&rsquo;s largest insurance brokers &mdash; and a proud Stevie Award-winning workplace &mdash; HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.
Explore your future with HUB International. Let&rsquo;s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits &mdash; HUB is the place for you. 
We currently have an opportunity for a Regional Claims Lead to join the Mid-Atlantic team.
The Regional Claims Lead oversees the claims team across multiple offices, providing strategic direction, mentorship, and hands-on leadership to ensure exceptional claims handling and client service. This role combines direct management of claims professionals with day-to-day regional support, escalation management, and a reduced personal claim load. The ideal candidate brings deep technical expertise, strong leadership skills, and a commitment to developing both people and processes.
Job Responsibilities: 
Team Leadership &amp; Development<ul><li>
Manage, mentor, and develop claims specialists and adjusters, fostering professional growth and ensuring consistent performance standards.</li><li>
Lead and develop the team through ongoing training, coaching, and audit initiatives to ensure quality and compliance.</li><li>
Conduct meetings and education sessions for the region to promote best practices and professional development.</li><li>
Participate in interviews for new hires and manage termination processes in partnership with HR.</li><li>
Ensure service levels and service level agreements are consistently met by monitoring outstanding claims, workflows, and team capacity.</li><li>
Build trust with internal and external stakeholders through direct interactions, presentations, and responsive communication.</li></ul>
Claims Handling &amp; Technical Expertise<ul><li>
Provide day-to-day regional claim support for teammates, serving as a resource for questions and guidance.</li><li>
Manage a reduced personal claim load, focusing on high-profile claims for top accounts and complex matters requiring senior-level expertise.</li><li>
Manage and resolve initial escalations and complaints from consumers, ensuring timely and satisfactory resolution.</li><li>
Review policies to determine coverage and ensure appropriate reporting practices.</li><li>
Review carrier coverage position letters and prepare well-reasoned correspondence disputing carrier positions when appropriate.</li><li>
Coordinate and participate in claim reviews with multiple insurance carriers and/or TPAs.</li><li>
Communicate with executive management, account executives, agents, and client services regarding potential large losses and denials.</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with the Underwriting divisions on matters relating to carrier relationships and related claims considerations.</li><li>
Partner &amp; collaborate with HUB's National Claims Leadership to align regional strategy with enterprise-wide initiatives to ensure alignment and operational consistency</li><li>
Develop and maintain cross-functional partnerships &amp; connectivity with the National Claims Practice to enhance capabilities, service delivery, facilitate knowledge sharing and resource access across the Mid-Atlantic region</li><li>
Maintain hands-on interaction with client service and product servicing units to ensure seamless coordination.</li><li>
Communicate and strategize with account executives, client services, insureds, carriers, TPAs, and adjusters.</li><li>
Manage all vendor relationships associated with the claims department.</li></ul>
Client Partnership &amp; Business Development<ul><li>
Provide clients with claims solutions tailored to their specific business operations and risk profiles.</li><li>
Assist account executives, agents, and client service units with managing client exposures and risk mitigation strategies.</li><li>
Present at RFPs, client presentations, and webinars to demonstrate claims expertise and service capabilities.</li><li>
Support marketing efforts by promoting claims services to prospective new accounts.</li></ul>
Operations &amp; Process Improvement<ul><li>
Develop and implement procedures, processes, and reporting practices to enhance team efficiency and service delivery.</li><li>
Develop, initiate, and manage system enhancements and improvements to optimize claims operations.</li><li>
Maintain and develop reporting for executive management and client service units.</li><li>
Navigate and utilize various carrier databases to support claims tracking and analysis.</li><li>
Prepare professional correspondence independently.</li><li>
Travel in-state and out-of-state as business needs require.</li><li>
Perform other duties as assigned.</li></ul> 
Qualifications:
Required Qualifications<ul><li>
Minimum 5 years of claims management experience, including supervisory or leadership responsibilities.</li><li>
Four-year college degree.</li><li>
Extensive technical knowledge of insurance policies and coverage triggers.</li><li>
Previous claims adjusting experience.</li><li>
Adjuster and/or Broker license.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong proficiency in Microsoft Word, Excel, Outlook, and Windows.</li></ul> 
Preferred Qualifications<ul><li>
CPCU designation or related insurance coursework.</li><li>
Multi-line brokerage claims experience.</li><li>
Experience leading teams through process improvements or system implementations.</li><li>
Demonstrated success in developing and mentoring team members.</li></ul> 
Core Competencies<ul><li>
Strong organizational skills with the ability to manage multiple priorities.</li><li>
Self-motivated with a proactive approach to problem-solving.</li><li>
Keen attention to detail and strong analytical abilities.</li><li>
Commitment to continuous learning and professional development.</li><li>
Collaborative leadership style with the ability to build and maintain strong working relationships.</li></ul>
What We Offer You:
At HUB International, we&rsquo;re invested in your success &mdash; both inside and outside of work. Our benefits are designed to support your well-being, empower your growth, and set you up for a secure future. From comprehensive health coverage to resources that promote work-life balance, we&rsquo;ve got you covered. 
We believe in continuous learning and career momentum. Whether you're just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you thrive. When you grow, we grow! 
Benefits you may enjoy working at HUB International Mid-Atlantic, Inc:<ul><li>Medical, Dental, Vision and Prescription Drug Coverage</li><li>Health Plan Reimbursement Program</li><li>Health Savings Account (HSA)</li><li>401(k) Savings Plan</li><li>Employee Assistance Program (EAP)</li><li>Comprehensive Wellness Program</li><li>Flexible Spending Accounts (FSAs)</li><li>Life and Disability Plans</li><li>Long-Term Care</li><li>Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!</li><li>Low-Cost Loan Program and Student Loan Resources</li><li>Vacation, Holiday, Sick, and Personal Time Off</li><li>Comprehensive Onboarding</li><li>Continuing Education</li><li>Flexible Work Arrangements</li><li>Dress for Your Day Dress-Code</li></ul> 
Culture &amp; Belonging Employee Networks: 
At HUB, inclusion isn&rsquo;t just a core value &mdash; it&rsquo;s a shared commitment. We&rsquo;re building a workplace where every voice is heard, every person is respected, and everyone can show up as their authentic self. 
One of the easiest ways to get involved is by joining one of our Culture &amp; Belonging Employee Networks &mdash; communities where connection, support, and impact come to life. 
Currently we have the following networks:<ul><li>
HUB Women Network</li><li>
HUB Black Inclusion Network</li><li>
Asian Pacific Islander Network</li><li>
Hispanic Network</li><li>
HUB Young Professional Enrichment (HYPE)</li><li>
Indigenous Network</li><li>
Pride Network</li><li>
Military Veterans/Military Spouses &amp; Families Network</li></ul> 
Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&amp;I Strategy:<ul><li>
Talent &ndash; the attraction, recruitment, and hiring of the best diverse talent;</li></ul><ul><li>
Culture &ndash; creating a culture of Inclusion and Belonging; and</li><li>
Community &ndash; having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.</li></ul> 
The expected salary range for this position is $100,000 to $125,000 and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. 
Apply today!<ul><li> 
LI-AM</li></ul>
Department Claims Management
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

Regional Claims Lead

<div>Discover a Career That Empowers You &mdash; Join HUB International!
At HUB International, we&rsquo;re more than just an insurance brokerage firm &mdash; we&rsquo;re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don&rsquo;t stop there &mdash; we also invest deeply in our people.
Here, your career is in your hands. You&rsquo;ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you&rsquo;ll be backed by the strength of a global firm and the heart of a regional team.
As one of the world&rsquo;s largest insurance brokers &mdash; and a proud Stevie Award-winning workplace &mdash; HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.
Explore your future with HUB International. Let&rsquo;s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits &mdash; HUB is the place for you.
We are looking for a New Business Development professional to join our Personal Lines team on a Hybrid work schedule.
POSITION SUMMARY
In this position, you will develop marketing and target strategies to identify high net worth personal lines clients in conjunction with commercial producers. You will work with commercial producers and their clients to build trust and provide strategic advice for their personal insurance and risk management needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<h2 class="jobSectionHeader">
New Business Placement</h2><ul><li>
Receive new client opportunities from Risk Advisors and initiate the quoting process</li><li>
Conduct thorough coverage analysis to identify client exposures and recommend appropriate coverage structures</li><li>
Prepare and submit applications to carriers, ensuring accuracy and completeness</li><li>
Negotiate favorable terms, conditions, and pricing with carrier underwriters</li><li>
Develop and present coverage recommendations and options to clients in collaboration with Risk Advisors</li><li>
Bind coverage upon client approval and ensure timely policy issuance</li><li>
Manage multiple new business submissions simultaneously in a deadline-driven environment</li></ul><h2 class="jobSectionHeader">
Client Onboarding</h2><ul><li>
Execute comprehensive onboarding process for new clients, ensuring all documentation is complete</li><li>
Coordinate welcome communications and introduction to ongoing service team</li><li>
Ensure accurate and complete data entry into agency management systems</li><li>
Prepare comprehensive transition documentation for handoff to Account Executives</li><li>
Conduct warm handoff meetings to ensure seamless client transition to service team</li></ul><h2 class="jobSectionHeader">
Carrier and Internal Relationships</h2><ul><li>
Maintain strong working relationships with carrier underwriters at target markets</li><li>
Stay current on carrier appetites, guidelines, and underwriting requirements</li><li>
Collaborate closely with Risk Advisors to understand client needs and ensure appropriate coverage placement</li><li>
Partner with Account Executives to ensure smooth transitions and ongoing client satisfaction</li><li>
Participate in team meetings and contribute to process improvement initiatives</li></ul>
QUALIFICATIONS AND PERSONAL CHARACTERISTICS:<ul><li>
Minimum 5 years of personal lines experience in a similar role with an insurance agency or brokerage working with national carriers</li><li>
A valid Property &amp; Casualty insurance broker&rsquo;s license</li><li>
Bachelor&rsquo;s degree preferred</li><li>
Proven experience with new business placement through carriers such as Chubb, AIG, PURE, and Travelers</li><li>
Experience with PL Rater and/or agency management systems such as EPIC or TAM</li><li>
Self-driven, results-oriented professional with a passion for sales, relationship building, and business development</li><li>
Exceptional business acumen with the ability to grasp broad strategic concepts and tactical operational considerations</li><li>
Excellent written and verbal communication skills with the ability to deliver polished sales presentations, both prepared and impromptu</li><li>
Strong organizational and time management skills with a proven ability to manage multiple priorities in a deadline-driven environment</li><li>
Persuasive and engaging communicator who is empathetic, diplomatic, and follows through on commitments</li><li>
Independent thinker capable of making sound decisions, while also collaborating effectively within a team</li></ul>
Department Account Management &amp; Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

New Business Development - Personal Lines

<div>ABOUT HUB:
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
JOB SUMMARY:
The Assistant Account Manager provides a high level of support in obtaining, maintaining, expanding, and servicing commercial lines accounts. This position assists with certificates of insurance, policy changes, gathering renewal information preparing client presentations, general account assistance and other special projects. This position will require meeting daily production standards, goals and service commitments.
DUTIES &amp; RESPONSIBILITIES:<ul><li>
Assists the Account Management team with all aspects of the account-service process.</li><li>
Responds to policy inquiries via phone and email. May field phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations etc.</li><li>
Responsible for service work as needed on a daily basis. Including but not limited to the following: certificates of insurance, policy changes and client payments.</li><li>
Participates in the renewal preparation process, including generating renewal updates on accounts.</li><li>
Assists with marketing clients to carriers.</li><li>
Assists with coordinating premium financing and the collection of premiums.</li><li>
Checks policies/endorsements and audits for accuracy.</li><li>
Prepares quotes and proposals.</li><li>
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.</li><li>
Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data</li><li>
Performs other duties and projects as assigned.</li></ul>
QUALIFICATIONS:<ul><li>
High School / GED</li><li>
1-2 years insurance industry experience or equivalent combination of education &amp; experience</li><li>
Property &amp; Causality License required</li></ul>
KNOWLEDGE / SKILLS / ABILITIES:<ul><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.</li><li>
Ability to effectively and professionally communicate orally and in writing with internal and external customers.</li><li>
Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.</li><li>
Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.</li><li>
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.</li><li>
Computer skills: proficiency with Microsoft Office Suite and Outlook.</li><li>
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li><li>
Desire to learn and grow within the insurance industry.+</li></ul>
Working Conditions and Physical Demands<ul><li>
This position primarily involves remaining in a stationary position for the majority of the workday.</li><li>
The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.</li><li>
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.</li><li>
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.</li></ul>
WHY CHOOSE HUB?:
Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:<ul><li>
Are seeking a progressive work environment at a rapidly growing organization</li><li>
Have a desire to help others protect their future</li><li>
Have an entrepreneurial spirit and are challenged by the opportunity to grow the business</li><li>
Are focused on learning and development to enhance your industry knowledge and expertise</li><li>
Are a self-starter willing to invest time and energy to learn the technical aspects of our business</li><li>
Believe in integrity and building success by developing relationships with others</li></ul>
LIKE US SO FAR?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
#LI-LW1
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
The expected salary range for this position is $55,000 - $60,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Account Management &amp; Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

Assistant Account Manager, Commercial Lines

<div>Job Description
Ignite Your Potential. Impact What Matters.
When you join the team at HUB International, you become part of one of the largest global insurance and employee benefits brokers. As a company, we provide a broad array of property, casualty, risk management, life and health, employee benefits insurance services, plus investment and wealth management products to our clients. We assist businesses in assessing their risks and developing solutions that are tailored to their specific requirements. We believe in providing our employees with technology as well as industry knowledge.
If you enjoy working with others and are a team player, this is an excellent opportunity for you!
Come join us as an Administrative Trainee/Assistant and be a part of the successful and growing HUB International team.
This is a part-time position that allows you to work 8-20 hours per week and is flexible depending on your current school schedule.
Duties
We are looking for someone to help perform routine administrative functions which may include:<ul><li>
Entering applications and data into Formstack</li><li>
Entering and editing data into various platforms</li><li>
Printing and collating employee benefit guides</li><li>
Opening mail</li><li>
Scanning checks</li><li>
Shredding documents</li><li>
Photocopying</li><li>
Preparing proposals for clients</li><li>
Performing loss run reports</li><li>
Stocking and ordering office supplies</li><li>
Attending selected employee or client meetings</li><li>
Assisting with other administrative duties when needed</li></ul>
Qualifications<ul><li>
Must be willing to work 8-20 hours per week, during normal business hours between 8:00A to 5:00P in an office environment setting. Schedule can be flexible.</li><li>
Must have a high school diploma or GED and currently be attending college.</li><li>
Proficient in Microsoft Office Suite, Excel, Outlook, etc.</li><li>
Self-directed and a willingness to work independently at times.</li><li>
A positive attitude that embraces teamwork and learning.</li><li>
Desire and willingness to learn about the insurance industry.</li></ul>
Required Education
High school or equivalent and must currently be enrolled in a college or University.
Department Account Management &amp; Service
Required Experience: Less than 1 year of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

Administrative Trainee/Assistant

<div></div><div><div><div><div><div><div><div><div><div><div>ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.</div></div></div></div></div></div></div></div></div>
Job Description: IT Service Delivery Associate
Why This Role Exists
HUB&rsquo;s IT organization manages thousands of escalated incidents and service requests each year, including access issues, application errors, onboarding problems, and fulfillment gaps. When escalations are delayed or updates do not reach end users, the result is employee frustration, decreased productivity, and a decline in trust in IT&rsquo;s ability to deliver.
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving. Working under the guidance of the Service Delivery Analyst and SMO escalation managers, this role helps triage and route incoming escalations, keep end users informed, support onboarding and offboarding coordination, and assist with hardware provisioning. This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn established processes and grow into broader responsibilities.
Key Responsibilities
Escalation Queue Support<ul><li>
Assist with managing the SMO escalation queue &mdash; Supports the escalation managers and analysts by helping triage incoming incidents and requests, ensuring items are acknowledged, categorized, and routed to the right team.</li><li>
Follow up on open escalations &mdash; Tracks assigned escalations and follows up with fulfiller groups as directed, helping prevent items from aging and keeping resolution efforts on track.</li><li>
Help monitor aging items &mdash; Assists with identifying tickets approaching or exceeding service level targets and flags concerns to the analyst or escalation manager for action.</li><li>
Provide status updates to end users &mdash; Communicates with requestors on the progress of their escalations, keeping them informed so they are not left wondering about the status of their issue.</li><li>
Support warm handoffs &mdash; Assists with redirecting escalations to the appropriate resolver group when directed, helping ensure a smooth transition with clear context for the receiving team.</li></ul>
Onboarding &amp; Offboarding Support<ul><li>
Assist with onboarding and offboarding escalations &mdash; Helps triage and route IT-related onboarding and offboarding items that flow through the escalation process, following established routing procedures.</li><li>
Support proper routing to resolver teams &mdash; Assists with directing requests to the designated onboarding/offboarding team, helping reduce mailbox noise and unnecessary manual forwarding.</li><li>
Assist with hardware provisioning &mdash; Supports the team in coordinating hardware, software, and access provisioning for new hires, break-fix replacements, and PC refresh activities as directed.</li></ul>
User Enablement<ul><li>
Assist end users with IT requests &mdash; Provides basic guidance on processes, timelines, and available options, helping users navigate common requests and directing more complex issues to the appropriate team member.</li><li>
Support a positive end-user experience &mdash; Approaches every interaction with professionalism and a helpful attitude, contributing to an escalation process that is seen as responsive and reliable.</li></ul>
Escalation Tracking<ul><li>
Help maintain accurate escalation records &mdash; Assists with logging and updating escalation details in the ticketing system, including assignment group, escalation type, and resolution outcome.</li><li>
Support reporting efforts &mdash; Helps gather and organize escalation data as directed, contributing to the reports that give leadership visibility into volumes, trends, and fulfiller group performance.</li></ul>
What Success Looks Like<ul><li>
Assigned escalation queue tasks are completed accurately and on time, with items properly triaged and routed</li><li>
End users receive clear, timely updates on the status of their escalations</li><li>
Aging items are identified and flagged before they become SLA concerns</li><li>
Onboarding and offboarding requests are routed correctly following established procedures</li><li>
Hardware provisioning tasks are completed as assigned without delays</li><li>
Escalation records are maintained accurately and consistently in the ticketing system</li><li>
Established processes and workflows are followed reliably with minimal rework</li></ul>
Job Requirements<ul><li>
High school diploma or equivalent required; associate&rsquo;s degree or coursework in Information Technology or a related field preferred</li><li>
0&ndash;2 years of experience in IT support, help desk, service desk, or a related role</li><li>
Exposure to or familiarity with ServiceNow or a comparable ITSM platform is a plus</li><li>
Basic understanding of incident management and escalation processes preferred</li><li>
Strong attention to detail and the ability to follow established procedures consistently</li><li>
Good written and verbal communication skills, with the ability to provide clear updates to end users and stakeholders</li><li>
Ability to manage multiple tasks and follow through on assignments without dropping items</li><li>
Willingness to learn and take direction from analysts and escalation managers</li><li>
Customer-friendly attitude with a commitment to helping end users have a positive experience</li><li>
Comfortable working in a structured, process-driven environment with defined workflows and SLAs</li><li>
Proficient in Microsoft Office Suite and comfortable learning new IT tools</li></ul>
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly pay range is $20/hr to $25/hr and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

IT Service Delivery Associate

<div>ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
Why This Role Exists
HUB&rsquo;s workforce is large and distributed. Every new hire, contractor, and departing employee represents a series of IT actions that must happen accurately and on time &mdash; user identity created, system access granted, hardware provisioned, remote user support delivered, and assets reclaimed. When onboarding is delayed, offboarding is incomplete, or users can&rsquo;t get the access and support they need, the impact is immediate: lost productivity on day one, security gaps from lingering access, and employees left without the tools to do their jobs.
The IT Onboarding Associate supports the enablement team by assisting with the daily execution of onboarding, offboarding, and user enablement activities. Working under the guidance of the Onboarding Analyst and team leadership, this role helps ensure that new hires and contractors are set up on time, that departing users are offboarded completely, and that the routine IT tasks supporting these workflows are completed accurately and consistently. This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn, follow established processes, and grow into broader responsibilities.
Key Responsibilities
Onboarding &amp; Offboarding<ul><li>
Assist with IT onboarding for new hires and contractors &mdash; Helps ensure that user identities, system access, and equipment needs are set up accurately and on time, following established procedures and checklists.</li><li>
Support expedited onboarding requests as directed &mdash; Assists the team in meeting tight timelines for priority hires by completing assigned provisioning tasks promptly.</li><li>
Assist with offboarding actions &mdash; Supports access deprovisioning and equipment reclamation for departing employees and contractors, following established workflows to help ensure compliance and security.</li><li>
Work closely with the enablement team &mdash; Collaborates with onboarding analysts and team members to maintain continuity of service and consistent execution across daily workflows.</li></ul>
User Enablement<ul><li>
Assist end users with IT requests &mdash; Provides basic guidance on processes, timelines, and available options, helping employees and contractors navigate common requests and directing more complex issues to the appropriate team member.</li><li>
Support resolution of exceptions and escalations &mdash; Assists with non-standard hardware requests, peripherals, and onboarding-related issues, working with the team to resolve them promptly.</li><li>
Provide clear status updates to end users &mdash; Communicates with requestors on the progress of their items so that users are kept informed throughout the process.</li><li>
Help maintain knowledge base content &mdash; Assists with updating onboarding documentation, troubleshooting guides, and self-service resources as directed.</li></ul>
Incident &amp; Escalation Support<ul><li>
Provide coverage for incident ordering queues &mdash; Actions requests during assigned hours, helping ensure fulfillment is completed in a timely manner.</li><li>
Assist with onboarding-related escalations &mdash; Supports the resolution of escalations related to onboarding, access, and provisioning, escalating to the analyst or team lead when issues require additional expertise.</li><li>
Help monitor open incidents and tasks &mdash; Assists with identifying aging items and flagging potential SLA concerns to keep the queue healthy and fulfillment on track.</li></ul>
Asset Support<ul><li>
Assist with hardware and accessory orders in ServiceNow &mdash; Helps process orders for equipment and peripherals in support of onboarding, offboarding, PC refresh, and user enablement workflows.</li><li>
Support asset verification and record accuracy &mdash; Assists with verifying asset assignments and updating ServiceNow records to help keep the end-user inventory current and reliable.</li><li>
Assist with equipment reclamation for departing users &mdash; Supports the asset reclamation process by helping monitor the reclamation mailbox and coordinating with field teams and shipping as directed.</li></ul>
What Success Looks Like<ul><li>
Assigned onboarding and offboarding tasks are completed accurately and on time with minimal rework</li><li>
End users receive clear, timely communication on the status of their requests</li><li>
Incident ordering queues are actioned during assigned hours with no items left unaddressed</li><li>
Escalations are supported effectively, with appropriate handoffs to analysts when needed</li><li>
Hardware and accessory orders are processed accurately</li><li>
Asset records in ServiceNow are kept current when updates are assigned</li><li>
Established processes and checklists are followed consistently and reliably</li></ul>
Job Requirements<ul><li>
High school diploma or equivalent required; associate&rsquo;s degree or coursework in Information Technology or a related field preferred</li><li>
0&ndash;2 years of experience in IT support, help desk, service desk, or a related role</li><li>
Exposure to or familiarity with ServiceNow or a comparable ITSM platform is a plus</li><li>
Basic understanding of IT onboarding and offboarding processes preferred</li><li>
Strong attention to detail and the ability to follow established procedures consistently</li><li>
Good written and verbal communication skills</li><li>
Ability to manage multiple tasks and follow through on assignments without dropping items</li><li>
Willingness to learn and take direction from analysts and team leadership</li><li>
Customer-friendly attitude with a commitment to helping end users have a positive experience</li><li>
Comfortable working in a structured, process-driven environment</li><li>
Proficient in Microsoft Office Suite and comfortable learning new IT tools</li></ul>
Working Conditions<ul><li>
Standard business hours with shift coverage as assigned to support onboarding/offboarding incident and request queues</li><li>
Hourly, non-exempt position</li><li>
Chicago, Hybrid</li></ul>
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly pay range is $20/hr to $25/hr and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

IT Onboarding Associate

<div>About HUB International:
HUB International Limited (&ldquo;HUB&rdquo;) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
What We Offer You:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:<ul><li>
Competitive salaries and benefits offerings<ul><li>
Medical/dental/vision insurance and voluntary insurance options</li><li>
Health Savings Account funding</li><li>
401k matching program</li><li>
Company paid Life and Short-Term Disability Plans</li><li>
Supplemental Life and Long-Term Disability Options</li><li>
Comprehensive Wellness Program</li><li>
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off</li></ul></li><li>
Great work/life balance, because that&rsquo;s important for all of us!</li><li>
Focus on creating a meaningful environment through employee engagement events</li><li>
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!</li><li>
Growth potential - HUB is constantly growing and so can your career!</li><li>
A rewarding career that helps local businesses in the community</li><li>
Strong community support and involvement through HUB Gives</li></ul>
Position Summary:
The Senior Claims Consultant, in a client-facing role, applies their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution. Will act as a liaison between clients, adjusters, lawyers, insurance companies, claims management and other related client services. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in outcomes that meet or exceed expectations. Provides a high level of claims support to Producers and Account Managers to support client retention and growth as appropriate and in accordance with standard practices, policies, and procedures.
Essential Duties &amp; Responsibilities:<ul><li>
Claims advocate and facilitator on behalf of the client</li><li>
Consultation with clients on claims issues</li><li>
Review and recommend solutions to coverage, quantum and claim handling management issues</li><li>
Negotiates with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims</li><li>
Participate in sales presentations to prospective clients</li><li>
Assist the client in preparing special claims servicing instructions, focusing on the client&rsquo;s specific needs and taking into consideration the structure of their insurance programs</li><li>
Review and comment on policy wording for account teams</li><li>
Review of claims with clients/insurers/loss adjusters regularly</li><li>
Work with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed</li><li>
Provide guidance to client as to claim process along with direction regarding likely outcome and timelines</li><li>
Liaise with carriers and representatives through claim process</li><li>
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary</li><li>
Ensures the accuracy of data in those systems</li><li>
Answer basic coverage questions</li><li>
Review and interpret policy language with the ability to propose coverage solutions in questionable/disputed situations</li><li>
Accurate electronic filing of claims, as deemed appropriate</li><li>
Attend Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations</li><li>
Works closely with Producers and other HUB personnel on all claims aspects for our clients, while adhering to HUB&rsquo;s best practices and standard procedures</li><li>
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients</li><li>
Makes appropriate recommendations to clients in response to those changes independent of manager approval</li><li>
Travels on company business as required</li><li>
Prepares reports for management as required</li><li>
Attends industry related continuing education training and courses</li><li>
Performs other duties and projects as assigned</li></ul>
Requirements:<ul><li>
Minimum 5 years of applicable claims handling experience</li><li>
Exceptional written and verbal communication skills
</li><li>Superior customer service and problem solving skills.</li><li>
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)</li><li>
Detail-oriented self-starter
</li><li>Ability to work in a team environment</li><li>
Significant skill in handling competing demands and projects
</li><li>Excellent organizational skills and ability to prioritize and delegate responsibility</li><li>
Relevant Insurance licenses per state/regional statutes
</li><li>Associate in Claims (AIC) or CPCU designation preferred</li></ul>
Department Claims Management
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</div>

Commercial Senior Claims Consultant

Join HUB International and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.