Urwah Admin

Human Capital Group

Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls as required (e.g., follow-ups, surveys, appointment reminders).</li><li>Provide product/service information, resolve issues, and escalate complex problems when necessary.</li><li>Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.</li><li>Accurately document all customer interactions in the CRM or ticketing system.</li><li>Meet individual and team performance targets, such as call quality, resolution time, and customer satisfaction.</li><li>Stay up to date on products, services, policies, and procedures.</li></ul>Requirements<ul><li>Proven experience as call center agent</li><li>Familiarity with office machines (e.g. fax, printer etc.)</li><li>Proficient in English and Arabic (oral and written)</li><li>Excellent knowledge of MS Office (especially Excel and Word)</li><li>Strong communication and people skills</li><li>Good organizational and multi-tasking abilities</li><li>Problem-solving skills</li><li>Flexible to work in shifts</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li><li>What is your last / current salary?</li></ul>Experience:<ul><li>Call center within Qatar: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English fluently (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Call Center Agent

Overview:The Senior IT Support Officer provides an efficient and effective ICT Technical Support Service. This position diagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software, and provide end user support where required.Responsibilities<ul><li>Serve as the primary technical point of contact for the Cerner application, ensuring system stability, performance, and user support.</li><li>Assist with the administration of client end Installations.</li><li>Assist in network connectivity troubleshooting and firewall maintenance</li><li>Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.</li><li>Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.</li><li>Identify and correct operational problems on employee computer systems.</li><li>Update tickets using service desk application based on the SLA and SOP.</li><li>Assist in monitoring that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption.</li><li>Continually conduct research and investigates new or improved ways of working to ensure the ICT system is operating at its most effective and efficient.</li><li>Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.</li><li>Achieve internal SLA's for support</li><li>Perform system backups and recovery on timely basis.</li><li>Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.</li><li>Assist with Server installations and setups as well as resolution of server end problems.</li><li>Assist user in diagnosing and resolving issue related to hardware and software and other related IT concerns such as configuration and installation of server.</li><li>Monitor proactively and respond to ICT helpdesk tickets.</li><li>Provide day to day management of access to the ICT systems and services.</li></ul>Requirements<ul><li>Bachelor's Degree in Information Technology or Computer Science</li><li>Experience using Cerner application</li><li>Minimum 8 years working experience, 5 years relevant working experience, 2 years GCC is a plus.</li><li>Knowledge of helpdesk system administration</li><li>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>What is your notice period?</li><li>What is your last / current salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Support: 8 years (Required)</li><li>Cerner: 1 year (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Senior IT Support Officer

Job Description:<ul><li>Manage day-to-day accounting operations including accounts payable, receivable, general ledger, and cost accounting.</li><li>Oversee inventory accounting processes: stock reconciliation, valuation (FIFO/weighted average), write-offs, shrinkage analysis, and monthly closing.</li><li>Monitor Cost of Goods Sold (COGS) and ensure accurate allocation of direct/indirect costs.</li><li>Conduct variance analysis between actual, budgeted, and forecasted costs, providing insights to management.</li><li>Implement internal controls for inventory movement across warehouses, production, and sales channels.</li><li>Collaborate with supply chain, procurement, and warehouse teams to ensure proper recording of goods in/out.</li><li>Ensure compliance with financial rules and regulation in Qatar.</li><li>Prepare accurate monthly, quarterly, and annual financial statements and management reports.</li><li>Support external/internal audits by preparing required schedules and reconciliations.</li><li>Lead and mentor junior finance staff, promoting accuracy and accountability.</li></ul>Requirements<ul><li>Holder of Bachelor&rsquo;s Degree in Accounting/Finance or any related field</li><li>3-5 Years of progressive Accounting experience</li><li>FMCG experience is required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li><li>What is your last / current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Accounting : 3 years (Required)</li><li>FMCG: 1 year (Required)</li></ul>

Accountant

Join Human Capital Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Human Capital Group

ABOUT_COMPANY

Call Center Agent

Senior IT Support Officer

Accountant