Qureos Mentor

Human Coalition

<div><div>Position Title: Digital Rescue Partner Lead (Christian Pro-Life Organization)
Classification: Non-Exempt
Type: Full Time &ndash; Weekdays &ndash; Remote/Onsite Plano, TX
Reports To: DRP Contact Center Manager 
Summary: The DRP Lead is a role for someone ready to invest in their own growth while contributing to the strength of the team around them. This is a working lead position&mdash;answering calls remains the primary responsibility, and leadership happens while staying on the phones, not by stepping away from them. This person, leads by example, shows up for their team, and is ready to step into something more.
The Kind of Leader We Are Looking For: Someone who leads with integrity, humility, and a faith-driven commitment to the mission and values of Human Coalition. They earn trust through consistency, care, and character&mdash;solutions and client-oriented, calm under pressure, and genuinely invest in the growth of the people around them. In practice, this looks like leading by example on difficult calls, checking in when a teammate needs support, and leading with a discernment that comes from investing in the team&mdash;knowing their strengths, and where to guide each person toward growth.
Responsibility and Leadership: The DRP Lead is trusted to make a number of day-to-day decisions independently. This includes approving minor schedule swaps between agents over email, with the manager included on the thread, and helping an agent work through a difficult call in the moment, whether by chat or by phone. The Lead can also task things to agents and step in to help prioritize time-sensitive tasks or time-sensitive cases for patients. Some decisions, however, remain with the manager. Formal disciplinary action or written coaching notes, any policy changes or exceptions, schedule changes beyond a minor swap, PTO, and anything involving HR, hiring, termination, or performance reviews are handled by the manager directly.
Responsibilities:<ul><li>
Answering inbound and outbound calls is the primary responsibility of this role</li><li>
Work key daily and monthly reports and follow up with callers</li><li>
Serve as the first point of contact for agents when the manager is unavailable</li><li>
Monitor call flow and support agents with questions or difficult calls in real time</li><li>
Ensure daily processes run smoothly &mdash; confirmation texts, reschedule queue, file accuracy</li><li>
Participate in coaching conversations and team meetings</li><li>
Listen to live calls to support quality and consistency</li></ul>
Qualifications:<ul><li>
Minimum 1 year experience as a Contact Center Agent at Human Coalition</li><li>
Consistently meets or exceeds performance metrics</li><li>
Strong communication and interpersonal skills</li><li>
Bilingual English and Spanish preferred</li><li>
Demonstrated reliability, professionalism, and a deep commitment to the mission and vision of Human Coalition</li><li>
Comfortable with Salesforce, Twilio Flex, and Microsoft Office</li><li>
A heart for developing others and a desire to grow as a leader</li></ul>
Schedule: This is a full-time position with a rotating schedule of opening and closing shifts within our hours of operation, 7 AM to 6 PM. Fridays close at 3 PM. The Lead will also be on call to support the agent working Saturday, with this on-call responsibility rotating as well.
Schedule is subject to discussion and adjustment based on team needs and organizational requirements.
Supervisory Experience: None. This role is an individual contributor.
Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, or marital, disability, or veteran status. Because our primary mission is religious, Human Coalition does lawfully require assent and adherence to our core doctrinal beliefs.</div> 
This position has a rotating schedule of opening and closing shifts within our hours of operation: 7-6pm. Fridays close at 3pm.
 
 
The Lead will also be on call to support the agent working Saturday, with this on-call responsibility rotating as well.
 
 
Schedule is subject to discussion and adjustment based on team needs and organizational requirements.</div>

DRP Lead Agent - Full Time - Remote/Onsite Plano, TX

<div><div><div><div><div><div><div><div><div><div><div>Position Title: LPN/RN Nurse Care Coordinator (Christian Pro-Life Organization)
Classification: Non-Exempt
 Type: Full Time - Weekdays - Onsite Fort Worth, TX
 Reports to: Practice Manager 
Summary: The Nurse Caregiver is a dynamic role providing both face-to-face in clinic and telecare services. In this role, the nurse provides non-diagnostic telephone and in person assessment, education, and support services to clients who are facing an unplanned pregnancy. The nurse utilizes current educational knowledge, and nursing experience to assist Human Coalition to achieve its mission of existing to rescue children and serve families across America. This is a weekday position working within a fun and dynamic team of passionate medical and non-medical staff that care for women and families well. Human Coalition is an innovative, energetic, compassion-driven, non-profit organization to end abortion. 
Nurse Responsibilities:<ul><li>
Effectively evaluate a client&rsquo;s situation and circumstances over the phone to identify and address client chief complaint or concern.</li><li>
Provides education on abortion, parenting, and adoption services to patients over the phone and in person.</li><li>
Connect women with necessary resources to relieve pressure from circumstances.</li><li>
Utilizes knowledge base and compassion to provide quality follow up care to client.</li><li>
Perform limited medical services to women facing unplanned pregnancies.</li><li>
A key member of the medical team onsite providing quality, confidential and compassionate care for pregnant mothers.</li><li>
Offers counseling, education, and emotional support to clients and their family/significant other.</li><li>
Documents all client interactions and executes care plan accurately and timely in our electronic Client Management System (CMS).</li><li>
Communicates pertinent information to the Medical Director according to current organizational policies and procedures.</li><li>
Intervenes to promote client safety and security in manners consistent with the ethical and legal parameters of the scope of the professional nurse&rsquo;s practice.</li><li>
Demonstrates patient centered/patient valued behaviors and must be capable of handling both medical and non-medical based questions utilizing independent judgment.</li><li>
Perform other duties as assigned</li></ul> 
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. 
Minimum Qualifications:<ul><li>
Passionately aligned with the mission and vision of Human Coalition.</li><li>
Ability to work in a fast-paced and growing environment.</li><li>
Strong desire to serve others.</li><li>
Must have a good attitude and be ready to join a fun and collaborative team!</li><li>
Demonstrates effective interpersonal and oral/written communication skills.</li><li>
Must possess excellent listening skills.</li><li>
Must be dependable, stable, and capable of following through with commitments.</li><li>
Possess a sincere desire to reach out to abortion determined women.
</li><li>Understand the importance of and can follow HIPPA guidelines.</li></ul> 
Education, Certifications and Experience:<ul><li>
Must hold a current LPN or RN nursing license and is in good standing with the state medical board for the state in which you are applying for or a compact license equivalent.</li><li>
2 -4 years of prior clinical experience in any specialty (Preferred).</li><li>
Emphasis on obstetrical and gynecological care preferred.</li><li>
Must have current and up to date CPR certification healthcare providers.</li></ul> 
Supervisory Experience: None. This role is an individual contributor. 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
EEO Statement: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran statuses. Because our primary mission is religious, Human Coalition does lawfully require assent and adherence to our core doctrinal beliefs.</div></div></div></div></div></div></div></div></div></div> 
Monday &amp; Tuesday: 8:30-6pm 
Wednesday 8:30-5pm 
Thursday 8:30-4pm 
Friday 8:30-3pm</div>

Nurse Care Coordinator - Full Time - Onsite Fort Worth

Join Human Coalition and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Human Coalition

About Company

DRP Lead Agent - Full Time - Remote/Onsite Plano, TX

Nurse Care Coordinator - Full Time - Onsite Fort Worth