Qureos Mentor

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for an experienced
 
 Senior Security Engineer I
 
 to help strengthen our security posture across applications, cloud infrastructure, and CI/CD pipelines. You&rsquo;ll work closely with engineering teams to proactively identify risks, embed security by design, and drive resilience at scale. This role will be responsible in helping improve the information security of HungerStation users, partners, and employees.
 
 
 
 Key Responsibilities
 
 
 
 Application Security &amp; DevSecOps (DSOMM)
 
 
 <ul>
 <li>
 Ensure implementation of defined secure coding standards
 </li>
 <li>
 Conduct manual code and architecture reviews
 </li>
 <li>
 Embed security tools and controls into CI/CD pipelines
 </li>
 <li>
 Partner with engineers to identify, prioritize, and remediate vulnerabilities
 
 
 </li>
 </ul>
 Penetration Testing &amp; Red Teaming
 
 
 <ul>
 <li>
 Perform white-box and black-box VAPT for web, mobile, and cloud/on-prem environments
 </li>
 <li>
 Execute advanced red teaming exercises
 </li>
 <li>
 Produce detailed security assessment reports and track mitigation actions to closure
 
 
 </li>
 </ul>
 Cloud Security
 
 
 <ul>
 <li>
 Implement and maintain relevant cloud security tools
 </li>
 <li>
 Strengthen cloud infrastructure against internal and external threats
 </li>
 <li>
 Enhance security monitoring and detection across cloud environments
 
 
 </li>
 </ul>
 Governance, Risk &amp; Resilience
 
 
 <ul>
 <li>
 Follow established security policies, processes, and controls
 </li>
 <li>
 Contribute to continuous improvement of security practices and frameworks
 </li>
 <li>
 Promote a high-performance culture aligned with company values
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;8 years of relevant experience in application, cloud, or security engineering roles
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Security, Computer Science, or a related field
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 Certifications in OSCP, OSCE, CDP is a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 We offer:
 
 
 
 <ul>
 <li>
 We offer visa and relocation support globally and inside KSA to our employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Senior Security Engineer I

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Key Activities:
 
 
 
 <ul>
 <li>
 Manage third-party picker workforce operations by sourcing and onboarding suitable partners, coordinating picker interviews, aligning on store coverage and shift requirements, and ensuring operational readiness including transportation arrangements, housing proximity, and on-time attendance at assigned stores.
 </li>
 <li>
 Monitor and improve in-store picker performance by tracking attendance, hygiene standards, and operational productivity; coordinating training and feedback with partners; and requesting replacements when performance does not meet HungerStation standards within the defined improvement period.
 </li>
 <li>
 Analyze workforce and operational performance metrics (e.g., utilization, adherence, attendance) to identify inefficiencies, address store-level workforce gaps, and implement actionable improvements that optimize staffing effectiveness.
 </li>
 <li>
 Manage vendor onboarding and partnership processes by reviewing contracts, evaluating vendor operational readiness, and collaborating with cross-functional teams (Finance, Legal, Procurement, and Operations) to ensure compliance with HungerStation standards and a smooth partner engagement process.
 </li>
 <li>
 Oversee third-party partner performance and accountability, addressing operational issues and lack of responsiveness through structured escalation, applying contractual penalties when applicable, and recommending partnership suspension or termination when vendors consistently fail to meet HungerStation standards.
 </li>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear directions, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in Workforce Management, Operations Planning, or Capacity Planning
 </li>
 <li>
 Experience in contact center / logistics / operations-heavy environments
 </li>
 <li>
 Proven exposure to forecasting, scheduling, and performance reporting
 </li>
 <li>
 Experience managing cross-functional stakeholders (Operations, HR, Finance, procurement)
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Data science, Computer Science, Supply Chain or a relevant field is required.
 </li>
 </ul>
</div>

Workforce Management Assistant Manager

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Key Accountability Areas
 
 
 
 
 Logistics Optimization
 
 
 
 <ul>
 <li>
 Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs.
 </li>
 <li>
 Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers.
 </li>
 <li>
 Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.
 </li>
 <li>
 Analyzing customer delivery experience and enhancing all factors that impact NPS score.
 </li>
 <li>
 Optimizing Stacked orders to ensure saving orders with the best experience.
 </li>
 <li>
 Optimizing stacked orders CPO and ensuring we reduce CPO smartly.
 </li>
 <li>
 Study, prepare, and roll out cities from the On-demand working model to the shift model.
 </li>
 <li>
 Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability.
 </li>
 <li>
 Optimizing all shift city setups systematically and ensuring riders can work seamlessly
 </li>
 <li>
 Leading new initiatives such as acquiring college students as freelance riders with HS fleet.
 </li>
 <li>
 Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools.
 </li>
 <li>
 Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
 
 
 </li>
 </ul>
 
 Daily Operations
 
 
 
 <ul>
 <li>
 Follow daily operations relating to the job to ensure work continuity
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Participate in the identification and recruitment of key talents for their respective Department
 </li>
 <li>
 Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
 </li>
 <li>
 Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
 </li>
 <li>
 Uphold a high-performance working environment and promote the Organization&rsquo;s Values
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 3 - 4 years of relevant experience
 </li>
 <li>
 Basic knowledge of supply chain and Finance.
 </li>
 <li>
 Great Excel and analytical skills.
 </li>
 <li>
 Decision making
 </li>
 <li>
 Excellent communication skills.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a relevant field is required.
 </li>
 <li>
 Master&rsquo;s degree in a relevant field is preferred
 </li>
 </ul>
</div>

Logistics Optimization Assistant Manager

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Purpose
 
 
 
 To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.
 
 
 
 Key Accountabilities And Activities
 
 
 
 
 Quality Assurance
 
 
 
 <ul>
 <li>
 Lead and supervise the quality assurance activities within the team.
 </li>
 <li>
 Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system.
 </li>
 <li>
 Assess script adherence, data accuracy, process consistency, and product knowledge.
 </li>
 <li>
 Analyze failures and potential failures, and develop action plans and preventive measures.
 </li>
 <li>
 Communicate results and findings to management and stakeholders.
 </li>
 <li>
 Ensure compliance with monitoring sample sizes for all team members.
 </li>
 <li>
 Verify and ensure adherence to sample size requirements for new agents.
 </li>
 <li>
 Generate and deliver regular business intelligence &amp; quality assurance reports.
 </li>
 <li>
 Review and analyze quality variations from metrics and identify problem areas.
 </li>
 <li>
 Collaborate with internal stakeholders to address quality-related issues and improve processes.
 </li>
 <li>
 Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.
 
 
 </li>
 </ul>
 
 Process Improvement
 
 
 
 <ul>
 <li>
 Identify opportunities for process improvement and efficiency enhancement.
 </li>
 <li>
 Collaborate with cross-functional teams to implement process changes and best practices.
 </li>
 <li>
 Provide recommendations for training needs based on quality evaluations.
 </li>
 <li>
 Continuously review and update quality monitoring guidelines and score sheets.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Provide guidance and support to the QA team members.
 </li>
 <li>
 Conduct regular coaching and feedback sessions to improve performance.
 </li>
 <li>
 Develop and deliver training sessions to enhance agents' quality performance.
 </li>
 <li>
 Foster a positive and collaborative work environment within the QA team.
 </li>
 <li>
 Conduct regular team meetings to discuss quality updates and address concerns.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in operations, fleet management, logistics, or quality control.
 </li>
 <li>
 Strong analytical and reporting skills
 </li>
 <li>
 KPI monitoring and performance management
 </li>
 <li>
 Strong communication skills
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a relevant field is required.
 </li>
 </ul>
</div>

Rider Quality Assistant Manager

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

<div>
 
 
 Key Accountability Areas
 
 
 
 
 
 
 
 3PL Management
 
 
 <ul>
 <li>
 Monitor 3PL compliance to ensure alignment with company standards and regulations.
 </li>
 <li>
 Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
 </li>
 <li>
 Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
 </li>
 <li>
 Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
 </li>
 <li>
 Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
 </li>
 <li>
 Facilitate the onboarding process, and ensure all onboarding requirements are met.
 </li>
 <li>
 Support full-time riders and resolve challenges by managing CRC escalations effectively.
 </li>
 <li>
 Align with other stakeholders to ensure the delivery of services to our 3PL partners.
 </li>
 <li>
 Ensure sufficient availability of supply in cities and proactively acquire new 3PLs.
 </li>
 </ul>
 
 
 
 
 
 Fleet and Rider Performance
 
 
 <ul>
 <li>
 Track and analyze the performance of active riders through detailed reporting dashboards.
 </li>
 <li>
 Ensure all riders comply with HS standards and guidelines.
 </li>
 <li>
 Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
 </li>
 <li>
 Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
 </li>
 <li>
 Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
 </li>
 <li>
 Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS/REQUIREMENTS
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 0 &ndash; 3 years of relevant experience.
 </li>
 <li>
 Basic knowledge of logistics.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Diploma.
 </li>
 <li>
 A bachelor&rsquo;s degree is preferred.
 </li>
 </ul>
 
 
</div>

Junior 3PL Account Manager

<div>
 Hungerstation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Key Accountability Areas
 
 
 
 
 Rider Operations
 
 
 
 <ul>
 <li>
 Develop effective processes to optimize delivery efficiency while ensuring rider satisfaction and adherence to regulations.
 </li>
 <li>
 Ensure operations run smoothly, efficiently, and in compliance with all relevant regulations.
 </li>
 <li>
 Manage rider equipment and uniforms.
 </li>
 <li>
 Monitor and control operational costs related to rider operations while maintaining service quality.
 </li>
 <li>
 Utilize technology and data to optimize delivery routes and improve efficiency.
 </li>
 <li>
 Identify opportunities to enhance rider operations through the implementation of new tools and systems.
 </li>
 <li>
 Develop and maintain key performance indicator (KPI) dashboards, providing regular reports to senior management on rider operations' performance, trends, and areas requiring attention.
 </li>
 <li>
 Manage the overall rider experience and communication such as Rider Pay, Rider NPS, rider churn rate, Rider&rsquo;s Early Life Cycle (New rider experience), and rider recruitment in regard to onboarding and training.
 </li>
 <li>
 Manage the rider support team and dispatch team in terms of SOPs and service Level.
 </li>
 <li>
 Manage and maintain rider earnings and CPO through rider payment system and incentives.
 </li>
 <li>
 Manage the communication channels of riders and rider app functionality.
 </li>
 <li>
 Increase the daily active rider&rsquo;s supply.
 </li>
 <li>
 Manage compliance with CITC.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track the Division's OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Project Management
 
 
 
 <ul>
 <li>
 Lead and guide the project management team in planning and organizing divisional or functional projects for their respective divisions.
 </li>
 <li>
 Direct and control projects to ensure that project cycles are completed, and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards.
 </li>
 <li>
 Lead initiatives and growth projects aligning concerned functions for seamless execution.
 
 
 </li>
 </ul>
 
 Stakeholders' Relations
 
 
 
 <ul>
 <li>
 Establish and maintain good working relationships with the key stakeholders internally and externally.
 </li>
 <li>
 Inform stakeholders of the relevant HS's actions and decisions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS/REQUIREMENTS
 
 
 
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 6 - 8 years of relevant experience.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Knowledge of relevant software and tools for route optimization and tracking.
 </li>
 <li>
 Leadership and team management
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, or a relevant field is required.
 </li>
 <li>
 A master&rsquo;s degree in a relevant field is preferred.
 </li>
 </ul>
</div>

Rider Operations Manager

Join HungerStation | هنقرستيشن and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.