Qureos Mentor

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Product Operations
 
 
 
 <ul>
 <li>
 Work closely with Product, Engineering in ensuring that product features are properly tested before go live
 </li>
 <li>
 Build strong stakeholder management skills to be able to effectively manage business requests
 </li>
 <li>
 Work with the product teams in OKR planning, being part of the product discovery process
 </li>
 <li>
 Develop a good understand of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, Service
 </li>
 <li>
 Vendor integrations: enable the go-live of partner vendors on the platform after proper integration is done
 </li>
 <li>
 Work closely with Engineering and Vendor teams to support POS API integrations.
 </li>
 <li>
 Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes
 </li>
 <li>
 Build dashboards and reports that can help with better insights for the teams on ongoing projects.
 </li>
 <li>
 Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains
 </li>
 <li>
 Manage program budgets, including cost forecasting and expense control
 </li>
 <li>
 Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results
 </li>
 <li>
 Innovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.
 
 
 </li>
 </ul>
 
 Cross team Collaboration
 
 
 
 Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution
 
 
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance
 </li>
 <li>
 Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Demonstrating Strong Work Ethic
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness
 </li>
 <li>
 Uphold a high-performance working environment and promote HungerStation Values, being a role model for peers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4 -5 years of operational experience in an e-commerce or food/tech industry (preferably 2 years in a senior role)
 </li>
 <li>
 Deep problem solving skills and very strong at hypothesis formulation for crafting solutions
 </li>
 <li>
 Experience in Analyzing and validating API payloads, requests, and responses for accuracy and compliance and to support Integrations.
 </li>
 <li>
 Experience in building operational processes and defining improvements across the journey
 </li>
 <li>
 Experience with project management and a deep understanding of prioritization and criticality of deadlines
 </li>
 <li>
 Ability to build relationships, motivate peers, and manage upwards
 </li>
 <li>
 Strong product sense to be able to deeply understand our ecosystem, and collaborate with Product teams on relevant topics
 </li>
 <li>
 Strong Data analytics experience
 </li>
 <li>
 Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What We offer:
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Product Operations Senior Specialist

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 
 
 
 Key Accountability Areas
 
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
 </li>
 <li>
 Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
 </li>
 <li>
 Conduct customer interviews and surveys and report on insights
 </li>
 <li>
 Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
 </li>
 <li>
 Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
 </li>
 <li>
 Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
 </li>
 <li>
 Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
 </li>
 <li>
 Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
 </li>
 <li>
 Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
 </li>
 <li>
 Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
 </li>
 <li>
 Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
 </li>
 <li>
 Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
 </li>
 <li>
 Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
 </li>
 <li>
 Lead and manage projects and programs with internal stakeholders to improve customer experience.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 8 - 10 years of experience in customer experience, customer service, or operations,
 </li>
 <li>
 Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
 </li>
 <li>
 Proficiency in CX tools, CRM software, and customer support platforms.
 </li>
 <li>
 Excellent communication and leadership skills, with the ability to influence stakeholders.
 </li>
 <li>
 Knowledge of food delivery or e-commerce industries is a plus.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment and drive results.
 </li>
 <li>
 Strong project management skills with the ability to execute multiple initiatives simultaneously.
 </li>
 <li>
 Experience in data-driven decision-making, customer segmentation, and personalization strategies.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>

Customer Experience Senior Manager

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a highly talented
 
 Software Engineer II - Backend t
 
 o join our growing team in Riyadh. If you are looking for a place where you can gain hands-on experience and create a direct impact, then this may be the place for you! The ideal candidate will collaborate with the Product Team in order to understand product requirements and provide technical expertise for all products as required, and to assist in analyzing, designing, testing, and structuring the required solutions to deliver a high-quality working software based on the business needs and standards.
 
 
 
 You Will Be Working On
 
 
 
 
 Software Development
 
 
 
 <ul>
 <li>
 Keep abreast of latest software development methodologies in order to be able to provide best-in-class software solutions
 </li>
 <li>
 Analyze product requirements in order to understand engineering requirements, estimate efforts and provide the required solutions in collaboration with Product Team
 </li>
 <li>
 Assist in building development components in order to transform the requirements into actual working software accurately
 </li>
 <li>
 Document all coding steps in order to ensure comprehensibility and to facilitate future modifications and maintenance
 </li>
 <li>
 Investigate and resolve issues and bugs
 </li>
 <li>
 Collaborate with other colleagues in order to assist each other in code reviews and deliver code review reports accordingly
 </li>
 <li>
 Perform functional and module testing in order to ensure functionality of delivered solutions
 </li>
 <li>
 Assist in user trials and acceptance testing
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
 
 
 </li>
 </ul>
 
 Daily Operations
 
 
 
 <ul>
 <li>
 Follow daily operations relating to the job to ensure work continuity
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2- 4 years of experience in backend development using GoLang, Ruby on Rails (RoR), Java, or Python
 </li>
 <li>
 Bachelor Degree in a relevant field is required
 </li>
 <li>
 Master&rsquo;s degree in a relevant field is preferred
 </li>
 <li>
 Knowledge &amp; understanding of software architecture, including Domain-Driven Design (DDD), microservices, Kubernetes, and containerization
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Software Engineer ll - Backend (Fulfilment)

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Key Activities:
 
 
 
 <ul>
 <li>
 Manage third-party picker workforce operations by sourcing and onboarding suitable partners, coordinating picker interviews, aligning on store coverage and shift requirements, and ensuring operational readiness including transportation arrangements, housing proximity, and on-time attendance at assigned stores.
 </li>
 <li>
 Monitor and improve in-store picker performance by tracking attendance, hygiene standards, and operational productivity; coordinating training and feedback with partners; and requesting replacements when performance does not meet HungerStation standards within the defined improvement period.
 </li>
 <li>
 Analyze workforce and operational performance metrics (e.g., utilization, adherence, attendance) to identify inefficiencies, address store-level workforce gaps, and implement actionable improvements that optimize staffing effectiveness.
 </li>
 <li>
 Manage vendor onboarding and partnership processes by reviewing contracts, evaluating vendor operational readiness, and collaborating with cross-functional teams (Finance, Legal, Procurement, and Operations) to ensure compliance with HungerStation standards and a smooth partner engagement process.
 </li>
 <li>
 Oversee third-party partner performance and accountability, addressing operational issues and lack of responsiveness through structured escalation, applying contractual penalties when applicable, and recommending partnership suspension or termination when vendors consistently fail to meet HungerStation standards.
 </li>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear directions, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in Workforce Management, Operations Planning, or Capacity Planning
 </li>
 <li>
 Experience in contact center / logistics / operations-heavy environments
 </li>
 <li>
 Proven exposure to forecasting, scheduling, and performance reporting
 </li>
 <li>
 Experience managing cross-functional stakeholders (Operations, HR, Finance, procurement)
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Data science, Computer Science, Supply Chain or a relevant field is required.
 </li>
 </ul>
</div>

Workforce Management Assistant Manager

Software Engineer II - Backend (Growth)

<div>
 
 About The Job
 
 
 
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 About the Role
 
 
 We&rsquo;re looking for a UX Researcher who&rsquo;s equal parts analytical, empathetic, and bold, someone who thrives in uncovering user insights through both structured analysis and real-world fieldwork. This role is central to ensuring that every HungerStation product decision is backed by deep user understanding, not assumptions.
 
 
 You&rsquo;ll plan, conduct, and synthesize user research across all stages of the product lifecycle, working closely with designers, product managers, and data analysts to bring user stories to life, from data to documentation and from insights to action.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Lead end-to-end research initiatives, from defining goals and selecting methods to conducting studies, synthesizing findings, and communicating insights.
 </li>
 <li>
 Conduct in-field and remote research with real users across Saudi Arabia and the wider MENA region, including intercept interviews, contextual inquiries, and usability sessions in public spaces or on-call.
 </li>
 <li>
 Analyze qualitative and quantitative data to identify patterns and trends in user behavior.
 </li>
 <li>
 Balance qualitative and quantitative methods, such as in-depth interviews, diary studies, surveys, analytics deep-dives, and A/B test evaluation.
 </li>
 <li>
 Document findings thoroughly through structured reports, visual frameworks, and presentation decks that drive design and product decisions.
 </li>
 <li>
 Collaborate cross-functionally with product, design, and analytics to ensure research insights are timely, actionable, and measurable.
 </li>
 <li>
 Advocate for users by communicating insights clearly and confidently to stakeholders, translating empathy into impact.
 </li>
 <li>
 Build scalable research frameworks to improve consistency, speed, and rigor across the team.
 
 
 </li>
 </ul>
 
 Examples of Research You Might Lead
 
 
 
 <ul>
 <li>
 Running in-person usability sessions in Riyadh&rsquo;s busiest malls to test the onboarding flow for new users.
 </li>
 <li>
 Conducting delivery rider shadowing and diary studies to understand post-order experience pain points.
 </li>
 <li>
 Analyzing survey and app analytics data to uncover churn reasons and improve retention.
 </li>
 <li>
 Facilitating concept testing workshops with product and design teams to validate early ideas before development.
 </li>
 <li>
 Leading feature validation studies for new product launches or key initiatives within our Food, Quick Commerce, or FinTech domains.
 </li>
 <li>
 Developing deep-dive reports on specific user segments (e.g., first-time users, loyal customers, or vendors) to guide domain or product strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English required; Arabic proficiency mandatory
 </li>
 <li>
 5+ years of experience in UX Research or Human-Centered Design, ideally within product-driven or fast-paced tech environments.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Human-Computer Interaction, Psychology, Design, or a related field.
 </li>
 <li>
 Expertise across qualitative and quantitative research methods such as usability testing, ethnographic studies, concept validation, surveys, and heuristic evaluations.
 </li>
 <li>
 Strong analytical and documentation skills, able to distill complex findings into clear, structured reports with visual storytelling and actionable recommendations.
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to influence decisions across product and tech teams.
 </li>
 <li>
 Comfortable and confident conducting fieldwork, talking to random users in public, visiting vendors, or running in-person sessions when needed.
 </li>
 <li>
 Familiarity with tools such as Maze, Qualtrics, Dovetail, Typeform, Looker, Excel, or Google Data Studio.
 </li>
 <li>
 Experience with design tools such as Sketch, Figma, or Adobe XD.
 </li>
 <li>
 Good understanding of user-centered design principles and practices.
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment.
 </li>
 <li>
 Strong interpersonal skills with a collaborative mindset.
 </li>
 <li>
 Ability to adapt to changing priorities and manage time effectively.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Please include your portfolio or research case study when sharing your CV.
</div>

Senior UX Researcher

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

Join HungerStation | هنقرستيشن and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.