Qureos Mentor

HungerStation | هنقرستيشن

<div>
 
 
 Key Accountability Areas
 
 
 
 
 
 
 
 Rider Operations
 
 
 <ul>
 <li>
 Develop effective processes to optimize delivery efficiency while ensuring rider satisfaction and adherence to regulations.
 </li>
 <li>
 Ensure operations run smoothly, efficiently, and in compliance with all relevant regulations.
 </li>
 <li>
 Manage rider equipment and uniforms.
 </li>
 <li>
 Monitor and control operational costs related to rider operations while maintaining service quality.
 </li>
 <li>
 Utilize technology and data to optimize delivery routes and improve efficiency.
 </li>
 <li>
 Identify opportunities to enhance rider operations through the implementation of new tools and systems.
 </li>
 <li>
 Develop and maintain key performance indicator (KPI) dashboards, providing regular reports to senior management on rider operations' performance, trends, and areas requiring attention.
 </li>
 <li>
 Manage the overall rider experience and communication such as Rider Pay, Rider NPS, rider churn rate, Rider&rsquo;s Early Life Cycle (New rider experience), and rider recruitment in regard to onboarding and training.
 </li>
 <li>
 Manage the rider support team and dispatch team in terms of SOPs and service Level.
 </li>
 <li>
 Manage and maintain rider earnings and CPO through rider payment system and incentives.
 </li>
 <li>
 Manage the communication channels of riders and rider app functionality.
 </li>
 <li>
 Increase the daily active rider&rsquo;s supply.
 </li>
 <li>
 Manage compliance with CITC.
 </li>
 </ul>
 
 
 
 
 
 Strategy &amp; Planning
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track the Division's OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 </li>
 </ul>
 
 
 
 
 
 Budget Management
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 </li>
 </ul>
 
 
 
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead and guide the project management team in planning and organizing divisional or functional projects for their respective divisions.
 </li>
 <li>
 Direct and control projects to ensure that project cycles are completed, and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards.
 </li>
 <li>
 Lead initiatives and growth projects aligning concerned functions for seamless execution.
 </li>
 </ul>
 
 
 
 
 
 Stakeholders' Relations
 
 
 <ul>
 <li>
 Establish and maintain good working relationships with the key stakeholders internally and externally.
 </li>
 <li>
 Inform stakeholders of the relevant HS's actions and decisions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications/ Requirements
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 6 - 8 years of relevant experience.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Knowledge of relevant software and tools for route optimization and tracking.
 </li>
 <li>
 Leadership and team management
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, or a relevant field is required.
 </li>
 <li>
 A master&rsquo;s degree in a relevant field is preferred.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Rider Operations Manager

<div>
 Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
 
 
 In Hungerstation, we stand for our customers' satisfaction, partners&rsquo; loyalty and riders&rsquo; wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.
 
 
 Hungerstation is part of the Delivery Hero Group, the world&rsquo;s leading local delivery platform operating in 70+ countries worldwide
 
 
 
 Job Description
 
 
 
 We are seeking a motivated
 
 Software Engineer
 
 to join our team in Dubai. This is an excellent opportunity for someone eager to gain hands-on experience and make a meaningful impact. The ideal candidate is a proactive learner with a passion for technology, ready to contribute to team efforts and collaborate closely with colleagues and management to support various projects and initiatives. If you're looking to jumpstart your engineering career in a dynamic and supportive environment, this is the place for you!
 
 
 <ul>
 <li>
 Understanding development lifecycle and collaborating with cross-functional and agile teams.
 </li>
 <li>
 Participate in the continuous and common effort of test coverage, refactoring and documentation.
 </li>
 <li>
 Showing off your code, debugging and investigation skills on a regular basis.
 </li>
 <li>
 Learn about Design Driven Development, SOLID Principles, Event-driven Architecture, Algorithms and automated tests (unit, integration and functional).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0-2 years of experience in any coding language (PHP, Java, Golang, Swift etc)
 </li>
 <li>
 Knowledge of databases (PostgreSQL and NOSQL). (You should be aware of normal forms, ACID, isolation levels, and index anatomy).
 </li>
 <li>
 Flexible and open-minded personality and comfortable working in a multicultural environment and in English.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Software Engineer - Emirati Nationals Only

<div>
 Hungerstation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 To drive growth by working closely with a wide set of functions including Operations, Finance, Sales, Marketing, Product, and logistics.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of growth plans across key user moments (e.g. breakfast, coffee, fine dining) to meet key business OKRs.
 </li>
 <li>
 Identify high-impact opportunities through market research and customer insights.
 </li>
 <li>
 Collaborate cross-functionally to launch targeted marketing initiatives that drive engagement and retention.
 </li>
 <li>
 Assist the Marketing team in planning and rollout of lifecycle marketing campaigns.
 </li>
 <li>
 Drive &amp; facilitate key meeting cadences to manage performance, including weekly &amp; monthly business reviews.
 </li>
 <li>
 Collaborate with the Product team to fine tune effective entry points to drive growth across user moments.
 </li>
 <li>
 Build and refine effective customer segments.
 </li>
 <li>
 Develop tailored growth strategies for different user cohorts.
 </li>
 <li>
 Support the creation of personalized customer journeys across multiple touchpoints.
 </li>
 <li>
 Run A/B tests and other experiments to validate growth tactics
 </li>
 <li>
 Analyze key growth metrics (e.g. Frequency, LTV, CAC, Cost per incremental order) and generate insights.
 </li>
 <li>
 Contribute to reporting dashboards to track performance and inform decision-making.
 </li>
 <li>
 Contribute to the development and execution of the Division&rsquo;s OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4_6 years of experience in Growth Marketing, Marketing Operations, or User Lifecycle Management, preferably in a Tech company.
 </li>
 <li>
 Strong understanding of KSA user behaviour and trends.
 </li>
 <li>
 Equally fluent in numbers and user instincts, able to model outcomes while understanding what truly resonates with users.
 </li>
 <li>
 Prefer to have experience in SQL, Braze
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing or a relevant field is required.
 </li>
 </ul>
</div>

Growth Operations Associate

<div>
 
 
 Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 Petty Cash and Financial Admin
 
 
 <ul>
 <li>
 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
 <li>
 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience:
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience:
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications:
 
 
 <ul>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
</div>

Last Mile Support Officer

<div>
 
 
 Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 Petty Cash and Financial Admin
 
 
 <ul>
 <li>
 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
 <li>
 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience:
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience:
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications:
 
 
 <ul>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
 
 
 
</div>

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a highly talented
 
 Software Engineer II - Backend t
 
 o join our growing team in Riyadh. If you are looking for a place where you can gain hands-on experience and create a direct impact, then this may be the place for you! The ideal candidate will collaborate with the Product Team in order to understand product requirements and provide technical expertise for all products as required, and to assist in analyzing, designing, testing, and structuring the required solutions to deliver a high-quality working software based on the business needs and standards.
 
 
 
 You Will Be Working On
 
 
 
 
 Software Development
 
 
 
 <ul>
 <li>
 Keep abreast of latest software development methodologies in order to be able to provide best-in-class software solutions
 </li>
 <li>
 Analyze product requirements in order to understand engineering requirements, estimate efforts and provide the required solutions in collaboration with Product Team
 </li>
 <li>
 Assist in building development components in order to transform the requirements into actual working software accurately
 </li>
 <li>
 Document all coding steps in order to ensure comprehensibility and to facilitate future modifications and maintenance
 </li>
 <li>
 Investigate and resolve issues and bugs
 </li>
 <li>
 Collaborate with other colleagues in order to assist each other in code reviews and deliver code review reports accordingly
 </li>
 <li>
 Perform functional and module testing in order to ensure functionality of delivered solutions
 </li>
 <li>
 Assist in user trials and acceptance testing
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
 
 
 </li>
 </ul>
 
 Daily Operations
 
 
 
 <ul>
 <li>
 Follow daily operations relating to the job to ensure work continuity
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-5 years of experience in backend development using GoLang, Ruby on Rails (RoR), Java, or Python
 </li>
 <li>
 Bachelor Degree in a relevant field is required
 </li>
 <li>
 Master&rsquo;s degree in a relevant field is preferred
 </li>
 <li>
 Knowledge &amp; understanding of software architecture, including Domain-Driven Design (DDD), microservices, Kubernetes, and containerization
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Software Engineer II - Backend (Saudi Nationals Only)

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Key Activities:
 
 
 
 <ul>
 <li>
 Identifying opportunities to grow accounts based on the best practices and HS values.
 </li>
 <li>
 Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs.
 </li>
 <li>
 leading internal projects with specific KPIs that contribute to achieving the company targets.
 </li>
 <li>
 Developing and implementing strategic plans to manage and grow your portfolio.
 </li>
 <li>
 Understanding client needs and identifying new business opportunities within your portfolio.
 </li>
 <li>
 Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.
 </li>
 <li>
 Mitigate risks of partner churn by strategically planning.
 </li>
 <li>
 Developing a high-class business review reports to your accounts on monthly and quarterly basis.
 </li>
 <li>
 Supporting KAM teams to improve their performance and reach targets.
 </li>
 <li>
 Communicating and coordinating with internal &amp; external teams to deliver solutions.
 </li>
 <li>
 Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
 </li>
 <li>
 Leading internal projects and campaigns within the sales department from planning to delivery.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
 </li>
 <li>
 Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
 </li>
 <li>
 Follow daily operations relating to the job to ensure work continuity.
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-5 years in sales &amp; operations, account management, or relevant experience.
 </li>
 <li>
 Excellent oral and written communication skills (E.g. Office).
 </li>
 <li>
 Problem solving &amp; decision-making skills.
 </li>
 <li>
 Negotiation Skills.
 </li>
 </ul>
</div>

Senior Key Account Manager - Groceries

Join HungerStation | هنقرستيشن and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HungerStation | هنقرستيشن

About Company

Rider Operations Manager

Software Engineer - Emirati Nationals Only

Growth Operations Associate

Last Mile Support Officer

Last Mile Support Officer

Software Engineer II - Backend (Saudi Nationals Only)

Senior Key Account Manager - Groceries