Qureos Mentor

HungerStation | هنقرستيشن

<div>
 
 
 Quality Control :
 
 
 <ul>
 <li>
 Manage the training material and ensure that it is always up-to-date.
 </li>
 <li>
 Maintain a consistent result in quality assurance as required.
 </li>
 <li>
 Ensure current product quality specifications fulfill client&rsquo;s requirements.
 </li>
 <li>
 Ensure that all Onboarding and Sales teams adhere to SOP.
 </li>
 <li>
 Ensure operating procedures are of use to internal teams.
 </li>
 <li>
 Revise department complaints and implement corrective actions for clarity and fullness in investigations.
 </li>
 <li>
 Ensure all assigned reviews are closed within the required SLA&rsquo;s.
 </li>
 <li>
 Make suggestions for improvements to minimize errors and defects in the process.
 </li>
 </ul>
 
 
 Governance and Resilience :
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
 </li>
 </ul>
 
 
 Daily Operations :
 
 
 <ul>
 <li>
 Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed
 </li>
 <li>
 Follow daily operations relating to the job to ensure work continuity
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
 </li>
 </ul>
 
 
 Knowledge and Experience :
 
 
 <ul>
 <li>
 1-2 years of relevant experience
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Problem-solving and decision-making skills.
 </li>
 <li>
 Analysis &amp; reporting skills
 </li>
 </ul>
 
 
 Education and Certifications :
 
 
 <ul>
 <li>
 High School is required
 </li>
 </ul>
</div>

Quality Control Officer

<div>
 
 
 Key Accountability Areas
 
 
 
 
 
 
 
 Logistics Optimization
 
 
 <ul>
 <li>
 Reduce delivery time starting from the order dispatching phase until the order is delivered.
 </li>
 <li>
 Increase On-time deliveries by enhancing system estimations, and accuracy and reducing outliers.
 </li>
 <li>
 Optimize dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.
 </li>
 <li>
 Analyze customer delivery experience and enhance all factors that impact NPS score.
 </li>
 <li>
 Optimize stacked orders to ensure saving orders with the best experience.
 </li>
 <li>
 Optimize stacked orders CPO and ensure to reduce CPO smartly.
 </li>
 <li>
 Optimize shift cities forecast, rider demand estimations, zoning, and slots availability.
 </li>
 <li>
 Optimize all shift city setups systematically and ensure riders can work seamlessly.
 </li>
 <li>
 Contribute to new initiatives such as acquiring college students as freelance riders with HS fleet.
 </li>
 <li>
 Enhance rider daily performance by optimizing Issue Service and Rooster Compliance tools.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 QUALIFICATIONS/REQUIREMENTS
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 2 - 4 years of relevant experience.
 </li>
 <li>
 Excel and analytical skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field is required.
 </li>
 <li>
 A master&rsquo;s degree in a relevant field is preferred.
 </li>
 </ul>
 
 
</div>

Logistics Optimization Senior Specialist

<div>
 
 
 Key Accountability Areas
 
 
 
 
 
 
 
 3PL Management
 
 
 <ul>
 <li>
 Monitor 3PL compliance to ensure alignment with company standards and regulations.
 </li>
 <li>
 Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
 </li>
 <li>
 Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
 </li>
 <li>
 Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
 </li>
 <li>
 Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
 </li>
 <li>
 Facilitate the onboarding process, and ensure all onboarding requirements are met.
 </li>
 <li>
 Support full-time riders and resolve challenges by managing CRC escalations effectively.
 </li>
 <li>
 Align with other stakeholders to ensure the delivery of services to our 3PL partners.
 </li>
 <li>
 Ensure sufficient availability of supply in cities and proactively acquire new 3PLs.
 </li>
 </ul>
 
 
 
 
 
 Fleet and Rider Performance
 
 
 <ul>
 <li>
 Track and analyze the performance of active riders through detailed reporting dashboards.
 </li>
 <li>
 Ensure all riders comply with HS standards and guidelines.
 </li>
 <li>
 Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
 </li>
 <li>
 Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
 </li>
 <li>
 Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
 </li>
 <li>
 Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS/REQUIREMENTS
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 0 &ndash; 3 years of relevant experience.
 </li>
 <li>
 Basic knowledge of logistics.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Diploma.
 </li>
 <li>
 A bachelor&rsquo;s degree is preferred.
 </li>
 </ul>
 
 
</div>

Junior 3PL Account Manager

<div>
 
 
 Key Accountability Areas
 
 
 
 
 
 
 
 Key Account Management
 
 
 <ul>
 <li>
 Identifying opportunities to grow accounts based on the best practices and HS values.
 </li>
 <li>
 Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs.
 </li>
 <li>
 leading internal projects with specific KPIs that contribute to achieving the company targets.
 </li>
 <li>
 Developing and implementing strategic plans to manage and grow your portfolio.
 </li>
 <li>
 Understanding client needs and identifying new business opportunities within your portfolio.
 </li>
 <li>
 Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.
 </li>
 <li>
 Mitigate risks of partner churn by strategically planning.
 </li>
 <li>
 Developing a high-class business review reports to your accounts on monthly and quarterly basis.
 </li>
 <li>
 Supporting KAM teams to improve their performance and reach targets.
 </li>
 <li>
 Communicating and coordinating with internal &amp; external teams to deliver solutions.
 </li>
 <li>
 Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
 </li>
 <li>
 Leading internal projects and campaigns within the sales department from planning to delivery.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
 </li>
 </ul>
 
 
 
 
 
 Daily Operations
 
 
 <ul>
 <li>
 Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
 </li>
 <li>
 Follow daily operations relating to the job to ensure work continuity.
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS/REQUIREMENTS
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 3-5 years in sales &amp; operations, account management, or relevant experience.
 </li>
 <li>
 Excellent oral and written communication skills (E.g. Office).
 </li>
 <li>
 Problem solving &amp; decision-making skills.
 </li>
 <li>
 Negotiation Skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a relevant field is required.
 </li>
 </ul>
 
 
</div>

Senior Key Account Manager

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a highly talented
 
 Software Engineer II - Backend t
 
 o join our growing team in Riyadh. If you are looking for a place where you can gain hands-on experience and create a direct impact, then this may be the place for you! The ideal candidate will collaborate with the Product Team in order to understand product requirements and provide technical expertise for all products as required, and to assist in analyzing, designing, testing, and structuring the required solutions to deliver a high-quality working software based on the business needs and standards.
 
 
 
 You Will Be Working On
 
 
 
 
 Software Development
 
 
 
 <ul>
 <li>
 Keep abreast of latest software development methodologies in order to be able to provide best-in-class software solutions
 </li>
 <li>
 Analyze product requirements in order to understand engineering requirements, estimate efforts and provide the required solutions in collaboration with Product Team
 </li>
 <li>
 Assist in building development components in order to transform the requirements into actual working software accurately
 </li>
 <li>
 Document all coding steps in order to ensure comprehensibility and to facilitate future modifications and maintenance
 </li>
 <li>
 Investigate and resolve issues and bugs
 </li>
 <li>
 Collaborate with other colleagues in order to assist each other in code reviews and deliver code review reports accordingly
 </li>
 <li>
 Perform functional and module testing in order to ensure functionality of delivered solutions
 </li>
 <li>
 Assist in user trials and acceptance testing
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
 </li>
 <li>
 Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
 
 
 </li>
 </ul>
 
 Daily Operations
 
 
 
 <ul>
 <li>
 Follow daily operations relating to the job to ensure work continuity
 </li>
 <li>
 Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
 </li>
 <li>
 Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2- 4 years of experience in backend development using GoLang, Ruby on Rails (RoR), Java, or Python
 </li>
 <li>
 Bachelor Degree in a relevant field is required
 </li>
 <li>
 Master&rsquo;s degree in a relevant field is preferred
 </li>
 <li>
 Knowledge &amp; understanding of software architecture, including Domain-Driven Design (DDD), microservices, Kubernetes, and containerization
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Software Engineer II - Backend (Saudi Nationals Only)

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 To drive growth by working closely with a wide set of functions including Operations, Finance, Sales, Marketing, Product, and logistics.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of growth plans across key user moments (e.g. breakfast, coffee, fine dining) to meet key business OKRs.
 </li>
 <li>
 Identify high-impact opportunities through market research and customer insights.
 </li>
 <li>
 Collaborate cross-functionally to launch targeted marketing initiatives that drive engagement and retention.
 </li>
 <li>
 Assist the Marketing team in planning and rollout of lifecycle marketing campaigns.
 </li>
 <li>
 Drive &amp; facilitate key meeting cadences to manage performance, including weekly &amp; monthly business reviews.
 </li>
 <li>
 Collaborate with the Product team to fine tune effective entry points to drive growth across user moments.
 </li>
 <li>
 Build and refine effective customer segments.
 </li>
 <li>
 Develop tailored growth strategies for different user cohorts.
 </li>
 <li>
 Support the creation of personalized customer journeys across multiple touchpoints.
 </li>
 <li>
 Run A/B tests and other experiments to validate growth tactics
 </li>
 <li>
 Analyze key growth metrics (e.g. Frequency, LTV, CAC, Cost per incremental order) and generate insights.
 </li>
 <li>
 Contribute to reporting dashboards to track performance and inform decision-making.
 </li>
 <li>
 Contribute to the development and execution of the Division&rsquo;s OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 4_6 years of experience in Growth Marketing, Marketing Operations, or User Lifecycle Management, preferably in a Tech company.
 </li>
 <li>
 Strong understanding of KSA user behaviour and trends.
 </li>
 <li>
 Equally fluent in numbers and user instincts, able to model outcomes while understanding what truly resonates with users.
 </li>
 <li>
 Prefer to have experience in SQL, Braze
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing or a relevant field is required.
 </li>
 </ul>
</div>

Growth Associate

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leadership &amp; Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation&rsquo;s objectives and foster a culture of continuous improvement.
 </li>
 <li>
 Infrastructure &amp; IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
 </li>
 <li>
 Helpdesk &amp; Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
 </li>
 <li>
 Security &amp; Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
 </li>
 <li>
 Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
 </li>
 <li>
 Vendor &amp; Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
 </li>
 <li>
 Budgeting &amp; Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
 </li>
 <li>
 Proven expertise in managing IT operations across multiple locations and departments
 </li>
 <li>
 Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
 </li>
 <li>
 Experience with call center solutions and cloud-based infrastructure is a plus.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Strong organizational and project management abilities.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer visa &amp; relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech &amp; product community
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training
 </li>
 <li>
 Access our Linkedin learning platform and participate in our various inhouse training
 </li>
 <li>
 And much more&hellip;
 
 
 </li>
 </ul>
 You&rsquo;ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.
</div>

Director of IT Operations

Join HungerStation | هنقرستيشن and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.