Qureos Mentor

Huron Consulting Group

<div><div>Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.<br>
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Join our team as the expert you are now and create your future.</div><div></div>
We&rsquo;re seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You&rsquo;ll be the platform steward for multiple client environments&mdash;owning configuration, data integrity, and releases&mdash;while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.<div></div><ul><li>
Platform Ownership: Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.</li><li>
CSM &amp; Managed Services: Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.</li><li>
Automation &amp; AI: Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.</li><li>
Stakeholder Engagement: Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.</li><li>
Integrations &amp; Governance: Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.</li><li>
Security &amp; Compliance: Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.</li></ul><div>
Requirements:</div><ul><li>
Experience: 6&ndash;8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.</li><li>
Skills: ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.</li><li>
AI Knowledge: Familiarity with Now Assist features, prompt design, governance, and value tracking.</li><li>
Practices: ITIL v4, secure config, change/release management.</li><li>
Soft Skills: Strong communication, consultative problem-solving, prioritization in multi-client setups.</li></ul><div></div><div>
Certifications (Preferred):</div><ul><li>
ServiceNow CSA (required), CIS&ndash;CSM (strong plus), CAD/CIS&ndash;ITSM, ITIL&reg; 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).</li></ul><div>
Success Metrics:</div><ul><li>
SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.</li></ul><div>
Working Model:</div><ul><li>
Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.</li></ul><div></div><div>
Position Level</div>
Manager<div></div><div>
Country</div>
India</div>

Senior ServiceNow Administrator (Managed Services & CSM)

<div><div>Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.<br>
<br>
Join our team as the expert you are now and create your future.</div><div></div>
Huron&rsquo;s Restructuring &amp; Turnaround team provides comprehensive solutions to companies and their management teams, lenders, other creditors and stakeholders facing challenges driven by micro-and/or macro-economic events. Our initial focus many times is on understanding and managing the company&rsquo;s liquidity in order to preserve value with a long-term focus on identifying the key areas for improvement and/or risk mitigation to maximize enterprise value. We provide these services across all industries to both US-based and multi-national organizations.<br>
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Solution Offerings:<br>
<ul><li>Financial Advisory to Debtor or Creditor Constituencies</li><li>Interim Management and/or Chief Restructuring roles</li><li>Liquidity management and business process improvement</li><li>Bankruptcy Case Management and Emergence</li><li>Business Assessments</li></ul><br>
The Correlation between World-Class Consulting Firms and Directors&hellip;<br>
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Thriving consulting firms share a number of traits&mdash; a team of first-rate Directors heads the list. At Huron, Directors represent the pinnacle of professionalism and expertise. They effectively collaborate with Huron and client senior leaders to design and implement goal-achieving solutions while delivering remarkable results (ones that meet but usually exceed specified engagement objectives). Throughout the process, they construct enduring relationships that benefit the firm in profound ways including selling additional project work into clients.<br>
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Huron Directors contribute more than 10+ years of experience and dedication to consulting&mdash;and they consistently convert expertise and intuition into the growth of our clients and Huron alike. Their talents and leadership instill passion and followership in clients, juniors, and management. So if you&rsquo;re defined by ongoing progress&mdash;if you can lead teams, create solutions, and masterfully communicate on every level&hellip;If you&rsquo;re a consummate professional, a prospective champion of Huron's core values, and an inspiration of confidence and trust&hellip; then you can and will&mdash;leave your mark on the future of consulting.<br>
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Rewarding and boundless&hellip; a Director role at Huron will ignite your consulting future.<br>
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Let&rsquo;s get to work &ndash; together.<div></div><div>
Required:</div><ul><li>
Minimum of 10 years experience in the areas of restructuring &amp; turnaround consulting with distressed clients, corporate finance, business operations, banking crisis management and/or within a specific industry</li><li>
High-level of proficiency with financial modeling and Excel is required: 13-week cash flow forecast, integrated 3-statement financials, financial reporting (monthly operating reports, statements &amp; schedules), operational improvement and overhead analysis, and pitchbook preparation</li><li>
Significant experience with development of pre-bankruptcy plans, and assisting with Chapter 11 bankruptcy case administration tasks including statutory reporting requirements.</li><li>
Ability to lead multiple engagements simultaneously, with strong project and team management</li><li>
Demonstrated business development and superior client management skills</li><li>
BS/BA degree in Accounting, Finance or Economics or equivalent work experience</li><li>
Willingness to travel to client sites as needed (up to 80%)</li><li>
Candidates may live anywhere in the contiguous US</li></ul><div><br>
Preferred:</div><ul><li>
MBA or advanced degree preferred</li><li>
Have or working toward one or more of the following certifications: Certified Turnaround Professional (CTP), Certified Insolvency and Restructuring Advisor (CIRA), Certified Public Accountant (CPA), or Chartered Financial Analyst (CFA)</li></ul><div></div><div>
The estimated base salary range for this job is $200,000 - $270,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron&rsquo;s annual incentive compensation program, which reflects Huron&rsquo;s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $250,000 - $364,500. The job is also eligible to participate in Huron&rsquo;s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.</div><div></div><div>
#LI-JD1 #LI-Remote</div><div></div><div>
Position Level</div>
Director<div></div><div>
Country</div>
United States of America</div>

Restructuring & Turnaround Consulting Director (Nationwide)

<div><div>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.<br>
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Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.<br>
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You&rsquo;ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.<br>
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Join our team as the expert you are now and create your future.</div><div></div><ul><li>Facilitate communication with product management teams and clients to identify product needs and priorities.</li><li>Elicit business and functional requirements, including documentation for new products, tools, and solutions.</li><li>Review current and future-state business processes to recommend workflow improvements.</li><li>Conduct fit/gap analysis, feasibility studies, and business cases to support efficient decision-making.</li><li>Provide subject matter expertise in medical research compliance and ethics.</li><li>Offer timely insights to product teams and committees for enhancements that improve client services.</li><li>Act as a liaison between clients and product teams to optimize business processes.</li><li>Coordinate user testing and ensure smooth system implementation.</li><li>Assist in the development of best practices and tools for escalated support.</li><li>Provide mentorship to other analysts, reviewing requirements and ensuring consistency in documentation.</li><li>Be available for occasional urgent requests outside of normal business hours.</li><li>Prepare documentation for audits, inspections, and internal reviews related to IRB compliance.</li><li>Train and support stakeholders on IRB processes and regulations.</li><li>Stay current with federal, state, and institutional policies on research ethics.</li></ul><div></div><div>
Qualifications:<br>
Required:</div><ul><li>
Bachelor&rsquo;s degree or equivalent experience in Business, Information Systems, Analytical Sciences, Healthcare, or related fields.</li><li>
Minimum of 3 years of business analysis experience.</li><li>
Strong communication skills to effectively interact with technical and non-technical audiences.</li><li>
Excellent organizational and time-management skills with the ability to manage multiple tasks.</li><li>
Comfortable to work in night shifts( 5.30 PM &ndash; 2.30 AM)</li></ul><div>
Preferred:</div><ul><li>
Knowledge of Software Development Life Cycle, process management, and workflow optimization.</li><li>
Experience with ERP systems such as Workday, Salesforce.</li><li>
Experience in research administration and compliance.</li></ul><div>
This role is vital in ensuring smooth IRB application processes while maintaining research integrity and compliance.</div><div></div><div>
Position Level</div>
Senior Analyst<div></div><div>
Country</div>
India</div>

Application Specialist

Join Huron Consulting Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Huron Consulting Group

ABOUT_COMPANY

Senior ServiceNow Administrator (Managed Services & CSM)

Restructuring & Turnaround Consulting Director (Nationwide)

Application Specialist