Qureos Mentor

Hyatt Place Dubai/Wasl District

<div><div>Summary<div>
Job Description
The Guest Service Officer is responsible for delivering exceptional guest experiences from arrival to departure. The role requires handling guest check-in/check-out, managing reservations, addressing guest inquiries and concerns, and ensuring smooth coordination with other departments. The Guest Service Officer acts as the first point of contact for guests, providing a warm welcome and professional service in line with the hotel&rsquo;s standards.
Guest Services:<ul><li>
Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.</li><li>
Handle room allocations, key issuance, and provide hotel information.</li><li>
Respond promptly and professionally to guest inquiries, requests, and complaints.</li><li>
Assist guests with luggage, transportation, and concierge-related needs (tours, restaurant bookings, directions, etc.).</li><li>
Promote hotel facilities, services, and ongoing promotions to enhance the guest experience.</li></ul>
Operations &amp; Administration:<ul><li>
Manage reservations, cancellations, and amendments efficiently.</li><li>
Handle cash, credit card, and billing transactions in compliance with hotel policies.</li><li>
Maintain accurate guest records in the Property Management System (PMS).</li><li>
Coordinate with Housekeeping and Maintenance to ensure rooms are clean and operational before guest arrival.</li><li>
Monitor lobby activities to ensure safety, cleanliness, and guest comfort.</li></ul></div></div><div>
Qualifications<div>
Qualifications &amp; Skills:<ul><li>
Diploma/Degree in Hospitality Management or equivalent.</li><li>
Minimum 1&ndash;2 years of experience in Front Office/Guest Services (preferably in a 4-star or 5-star hotel).</li><li>
Proficiency in hotel PMS (Opera or similar).</li><li>
Strong communication and interpersonal skills.</li><li>
Fluent in English (additional languages are an advantage).</li><li>
Customer-focused with problem-solving abilities.</li><li>
Presentable, professional, and well-groomed at all times.</li></ul></div></div></div>

GUEST SERVICE OFFICER

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Hyatt Place Dubai/Wasl District

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GUEST SERVICE OFFICER