Abrar Admin

iClassPro - Class Management Software

<div>
 
 Description
 
 
 
 
 Join the Team Behind the World&rsquo;s Leading Class Management Software!
 
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a
 
 technically strong problem-solver
 
 to join our Tier 3 support team. In this role, you&rsquo;ll handle
 
 complex technical issues
 
 , work directly with our
 
 engineering team
 
 , and help ensure our software performs reliably at scale.
 
 You won&rsquo;t just fix problems
 
 &mdash;you&rsquo;ll identify root causes, improve systems, and help elevate how we support our customers.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Analyze data using SQL and internal tools to diagnose problems and support customer needs
 </li>
 <li>
 Investigate and resolve complex technical issues that require deep system and database knowledge
 </li>
 <li>
 Collaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes
 </li>
 <li>
 Communicate clearly with stakeholders, providing timely and transparent updates
 </li>
 <li>
 Own issues end-to-end, from investigation through resolution
 </li>
 <li>
 Contribute to internal documentation and improve support processes
 </li>
 <li>
 Mentor Tier 1 and Tier 2 team members on technical troubleshooting and best practices
 </li>
 <li>
 Provide input on product improvements based on real-world customer challenges
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 2+ years in a Tier 2 or Tier 3 technical support or similar role
 </li>
 <li>
 Strong understanding of relational databases and data analysis
 </li>
 <li>
 Experience troubleshooting software systems in a production environment
 </li>
 <li>
 Familiarity with the software development lifecycle
 </li>
 <li>
 Working knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)
 </li>
 <li>
 Experience with PHP/Laravel and Git is a plus
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail
 </li>
 <li>
 Ability to communicate technical concepts clearly to both technical and non-technical audiences
 </li>
 <li>
 Self-motivated, organized, and comfortable working independently in a fast-paced environment
 
 
 </li>
 </ul>
 
 What We Bring
 
 We believe in taking care of our people.
 
 
 <ul>
 <li>
 Highly competitive compensation package
 </li>
 <li>
 Robust PTO because work-life balance matters
 </li>
 <li>
 Comprehensive health benefits including medical, dental, vision, and more!
 </li>
 <li>
 Generous 401(k) contribution to help you plan for your future
 </li>
 <li>
 Fun company events that connect our team
 </li>
 <li>
 Career growth opportunities in a thriving, purpose-driven company
 
 
 </li>
 </ul>
 
 Who We Are
 
 At
 
 iClassPro
 
 , we&rsquo;re more than just a software company &mdash; we&rsquo;re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers
 
 thousands of youth activity centers worldwide
 
 , helping them run more efficiently, grow their revenue, and achieve long-term success. We&rsquo;re proud to have earned a spot on the
 
 Inc. 5000 list of fastest-growing private companies
 
 for three years running: 2023, 2024, and 2025!
 
 
 We want to set you up for success from Day One. That&rsquo;s why we use the
 
 Culture Index Survey
 
 - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit
 
 Culture Index
 
 once you have submitted the application.
 
 
 iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
 
 
 
 E-Verify
 
 is used to verify authorization to work in the U.S.
</div>

Tier 3 Technical Support

Join iClassPro - Class Management Software and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

iClassPro - Class Management Software

About Company

Tier 3 Technical Support