Urwah Admin

iHerb

<div>Job Summary:

The Sr. Software Engineer II - AI will lead the build of GenAI-powered product experiences and the shared AI platform infrastructure that powers them. This includes RAG pipelines over the iHerb catalog and customer reviews, LLM-driven personalization, a conversational Wellness Agent, agentic workflow systems, and the evals and MLOps layer that makes AI features production-grade and repeatable. Specializations within this track include: RAG and personalization, agent framework and tool use, evals and guardrails, and LLM application development for internal business functions such as marketing automation and BI agents.

Job Expectations:
<ul>
<li>Design, build, and operate production AI features: RAG pipelines, LLM-driven recommendations, conversational agents, or agentic workflow automation.
</li>
<li>Build the shared AI platform layer: retrieval infrastructure, eval frameworks, model monitoring, guardrails, and observability.
</li>
<li>Write LLM applications and integrations with marketing platforms, BI tools, or customer-facing product surfaces.
</li>
<li>Evaluate model and feature quality using structured eval frameworks; iterate on prompts, retrieval strategies, and model selection using data.
</li>
<li>Use AI-driven SDLC tooling such as Claude Code as a daily practice for both AI and non-AI code.
</li>
<li>Coordinate with the Personalization team to align GenAI product features with existing ML personalization signals.
</li>
<li>Document AI system design decisions, evaluation results, and operational lessons in the shared knowledge base.
</li>
<li>Own the observability of AI systems you build: latency, cost, quality drift, and error rates; participate in on-call rotation and respond to production incidents.
</li>
</ul>The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:
<ul><li>AI-driven SDLC : hands-on experience shipping production code with AI-assisted development tools such as Claude Code, GitHub Copilot, or Cursor. The bar is not awareness; it is daily use in delivering real software.
</li>
<li>Full-stack awareness: comfortable contributing across layers of the stack when needed; purely single-layer specialists are not the target profile.
</li>
<li>Production ownership: experience owning features end-to-end from spec through deployment, observability, and on-call. Engineers here own what they ship; there is no separate ops handoff.
</li>
<li>Code quality fundamentals: strong grasp of software design principles, automated testing, code review, and CI/CD.
</li>
<li>Fully autonomous; drives technical decisions within the team; mentors junior engineers.
</li>
<li>Python proficiency; comfortable building and operating production LLM applications.
</li>
<li>Hands-on experience with at least one specialization: RAG and retrieval systems, LLM evaluation, agentic frameworks (LangChain, LlamaIndex, or similar), or LLM-based workflow automation.
</li>
<li>Understanding of prompt engineering, context window management, and LLM output quality tradeoffs.
</li>
<li>Familiarity with vector databases, embedding models, or semantic search.
</li>
<li>High degree of accuracy and attention to detail
</li>
<li>Excellent organization skills and ability to multi-task
</li>
</ul>Preferred:
<ul>
<li>Exposure to MLOps tooling or model deployment pipelines.
</li>
<li>Contributions to internal developer tooling, golden path standards, or SDLC process improvements.
</li>
<li>Experience with e-commerce platforms, product catalogs, or high-traffic consumer applications.
</li>
<li>Exposure to MLOps tooling or model deployment pipelines.
</li>
<li>Experience working in globally distributed teams.
</li>
<li>Track record of documenting architectural decisions, writing RFCs, or contributing to engineering wikis.
</li>
</ul>Equipment Knowledge:
<ul>
<li>Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
</li>
<li>Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
</li>
</ul>Experience Requirements:

Generally requires a minimum of 10+ years of software engineering experience.

Education Requirements:

Bachelor's Degree in Computer Science or related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:
<ul>
<li>Hectic, fast-paced with multi-level distractions
</li>
<li>Professional, yet casual work environment
</li>
<li>Office / Warehouse environment
</li>
<li>Ability to work extended hours as required
</li>
</ul>#LI-JC1<div>

Staffing Agency Submission Notice
 
iHerb does not accept unsolicited 3rd party (&quot;Agency&quot;) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb 
iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. 
 
We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. 
 
Our vision is to become the #1 destination for health and wellness across the world. 
 
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer &middot; Empower Our People &middot; Be Entrepreneurial &amp; Pivot Quickly &middot;
 
Embrace Diversity &amp; Inclusion &middot; Strive for Simplicity 

iHerb Benefits 
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.</div></div>

Sr. Software Engineer II - AI

<div>
 
 Job Summary
 
 
 
 We are looking for a Growth Marketing Specialist, MEA (Middle East &amp; Africa) to support the execution, optimization, and operational management of paid media campaigns across key MEA markets.
 
 
 This role is highly execution-focused and ideal for someone with hands-on paid media experience, strong attention to detail, and a passion for campaign operations, performance analysis, creative testing, and process improvement. The Growth Marketing Specialist will help implement campaign strategies, monitor performance, coordinate creative and localization workflows, maintain reporting accuracy, and ensure campaigns are launched and optimized efficiently across MEA platforms.
 
 
 
 Job Expectations
 
 
 
 <ul>
 <li>
 Execute and support paid media campaigns across assigned MEA markets, including campaign setup, QA, launch, monitoring, pacing, optimization, and reporting.
 </li>
 <li>
 Manage day-to-day campaign operations across global and MEA-specific performance platforms, including Google Ads, Meta Ads, TikTok Ads, Apple Search Ads, and other relevant regional paid media platforms.
 </li>
 <li>
 Implement campaign structures, audience targeting, bidding strategies, budgets, creative rotations, tracking parameters, and platform settings based on approved growth plans.
 </li>
 <li>
 Monitor campaign performance daily and identify issues related to spend pacing, delivery, tracking, creative fatigue, audience performance, conversion rates, CAC, ROAS, and other core KPIs.
 </li>
 <li>
 Support optimization of paid media campaigns against goals such as new customer acquisition, revenue, ROAS, CAC, LTV, payback period, contribution margin, and conversion rate.
 </li>
 <li>
 Assist with budget pacing and reallocation recommendations across markets, platforms, campaigns, ad groups, audiences, and creative assets.
 </li>
 <li>
 Support structured testing roadmaps across creative, audiences, bids, landing pages, campaign structures, offers, localization, and platform features.
 </li>
 <li>
 Coordinate performance creative workflows, including briefing, asset trafficking, localization, naming conventions, version control, approvals, uploads, and post-launch performance tracking.
 </li>
 <li>
 Partner with creative, localization, and regional stakeholders to ensure ads are accurate, culturally relevant, platform-compliant, and aligned with performance testing needs.
 </li>
 <li>
 Analyze performance creative by format, hook, message, offer, language, market, audience, placement, and funnel stage.
 </li>
 <li>
 Maintain campaign documentation, testing trackers, launch calendars, QA checklists, naming conventions, UTM standards, and reporting processes.
 </li>
 <li>
 Support measurement initiatives including incrementality tests, geo tests, platform lift studies, holdout tests, attribution analysis, and cohort reporting.
 </li>
 <li>
 Prepare recurring performance reports, insights summaries, test readouts, and campaign performance updates for managers and cross-functional partners.
 </li>
 <li>
 QA tracking, attribution, pixels, conversion events, product feeds, landing URLs, UTMs, and campaign taxonomy to ensure reporting accuracy.
 </li>
 <li>
 Work with analytics, data science, and measurement partners to validate campaign data and troubleshoot reporting discrepancies.
 </li>
 <li>
 Support agency, platform partner, and vendor coordination, including campaign requests, asset delivery, performance follow-ups, billing inputs, and meeting preparation.
 </li>
 <li>
 Monitor MEA platform updates, regional media trends, auction dynamics, competitive shifts, and performance benchmarks.
 </li>
 <li>
 Identify opportunities to improve operational efficiency, campaign QA, reporting quality, creative testing processes, and execution speed.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 Knowledge, Skills and Abilities:
 
 
 
 <ul>
 <li>
 Hands-on experience executing or supporting paid media campaigns across platforms such as Google Ads, Meta Ads, TikTok Ads, Apple Search Ads, or similar performance channels.
 </li>
 <li>
 Experience with MEA-specific platforms, or similar regional paid media platforms strongly preferred.
 </li>
 <li>
 Strong campaign operations skills, including campaign setup, trafficking, QA, budget pacing, naming conventions, tracking, and performance reporting.
 </li>
 <li>
 Working knowledge of paid search, paid social, app acquisition, display, retargeting, shopping campaigns, catalog ads, and feed-based advertising.
 </li>
 <li>
 Ability to analyze campaign performance and identify practical optimization opportunities.
 </li>
 <li>
 Familiarity with key performance metrics including CAC, ROAS, LTV, conversion rate, CTR, CPC, CPM, CVR, payback period, retention, and contribution margin.
 </li>
 <li>
 Exposure to incrementality measurement, platform lift studies, holdout testing, geo testing, attribution analysis, or media mix measurement preferred.
 </li>
 <li>
 Experience supporting creative testing and translating performance results into clear creative learnings.
 </li>
 <li>
 Strong attention to detail and ability to manage multiple campaigns, markets, deadlines, and stakeholders at once.
 </li>
 <li>
 Comfortable working with spreadsheets, dashboards, reporting tools, and campaign management platforms.
 </li>
 <li>
 Professional fluency or native-level fluency in English required.
 </li>
 <li>
 Professional fluency or native-level fluency in Arabic or Hebrew preferred.
 
 
 </li>
 </ul>
 
 Equipment Knowledge
 
 
 
 <ul>
 <li>
 Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
 </li>
 <li>
 Experience with analytics and BI tools such as Looker, Tableau, Google Analytics, Amplitude, or similar platforms.
 </li>
 <li>
 Experience with ecommerce marketing operations platforms &amp; tools.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 Generally requires one 1-2 years of experience in performance marketing, growth marketing, paid media, digital marketing, or marketing operations.
 
 
 
 Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business or related field preferred.
 
 
 </li>
 </ul>
 
 Staffing Agency Submission Notice
 
 
 
 iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
 
 
 
 About IHerb
 
 
 
 iHerb is on a mission to make health and wellness accessible to all. We offer Earth&rsquo;s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
 
 
 We&rsquo;re the world&rsquo;s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we&rsquo;ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
 
 
 Our vision is to become the #1 destination for health and wellness across the world.
 
 
 With a Passion For Wellness And a Mind For Innovative Solutions, IHerb Team Members Share a Vision For a Healthier World That Drives Them Each Day. Our 5 Shared Values Unite Our Global Team
 
 
 Focus on the Customer
 
 
 <ul>
 <li>
 Empower Our People
 </li>
 <li>
 Be Entrepreneurial &amp; Pivot Quickly
 </li>
 <li>
 Embrace Diversity &amp; Inclusion
 </li>
 <li>
 Strive for Simplicity
 
 
 </li>
 </ul>
 
 IHerb Benefits
 
 
 
 At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
 
 
 iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
 
 
</div>

Growth Marketing Specialist (MEA)

<div>Job Summary:

We are looking for a Growth Marketing Specialist, MEA (Middle East &amp; Africa) to support the execution, optimization, and operational management of paid media campaigns across key MEA markets.

This role is highly execution-focused and ideal for someone with hands-on paid media experience, strong attention to detail, and a passion for campaign operations, performance analysis, creative testing, and process improvement. The Growth Marketing Specialist will help implement campaign strategies, monitor performance, coordinate creative and localization workflows, maintain reporting accuracy, and ensure campaigns are launched and optimized efficiently across MEA platforms.

Job Expectations:
<ul>
<li>Execute and support paid media campaigns across assigned MEA markets, including campaign setup, QA, launch, monitoring, pacing, optimization, and reporting.</li>
<li>Manage day-to-day campaign operations across global and MEA-specific performance platforms, including Google Ads, Meta Ads, TikTok Ads, Apple Search Ads, and other relevant regional paid media platforms.</li>
<li>Implement campaign structures, audience targeting, bidding strategies, budgets, creative rotations, tracking parameters, and platform settings based on approved growth plans.</li>
<li>Monitor campaign performance daily and identify issues related to spend pacing, delivery, tracking, creative fatigue, audience performance, conversion rates, CAC, ROAS, and other core KPIs.</li>
<li>Support optimization of paid media campaigns against goals such as new customer acquisition, revenue, ROAS, CAC, LTV, payback period, contribution margin, and conversion rate.</li>
<li>Assist with budget pacing and reallocation recommendations across markets, platforms, campaigns, ad groups, audiences, and creative assets.</li>
<li>Support structured testing roadmaps across creative, audiences, bids, landing pages, campaign structures, offers, localization, and platform features.</li>
<li>Coordinate performance creative workflows, including briefing, asset trafficking, localization, naming conventions, version control, approvals, uploads, and post-launch performance tracking.</li>
<li>Partner with creative, localization, and regional stakeholders to ensure ads are accurate, culturally relevant, platform-compliant, and aligned with performance testing needs.</li>
<li>Analyze performance creative by format, hook, message, offer, language, market, audience, placement, and funnel stage.</li>
<li>Maintain campaign documentation, testing trackers, launch calendars, QA checklists, naming conventions, UTM standards, and reporting processes.</li>
<li>Support measurement initiatives including incrementality tests, geo tests, platform lift studies, holdout tests, attribution analysis, and cohort reporting.</li>
<li>Prepare recurring performance reports, insights summaries, test readouts, and campaign performance updates for managers and cross-functional partners.</li>
<li>QA tracking, attribution, pixels, conversion events, product feeds, landing URLs, UTMs, and campaign taxonomy to ensure reporting accuracy.</li>
<li>Work with analytics, data science, and measurement partners to validate campaign data and troubleshoot reporting discrepancies.</li>
<li>Support agency, platform partner, and vendor coordination, including campaign requests, asset delivery, performance follow-ups, billing inputs, and meeting preparation.</li>
<li>Monitor MEA platform updates, regional media trends, auction dynamics, competitive shifts, and performance benchmarks.</li>
<li>Identify opportunities to improve operational efficiency, campaign QA, reporting quality, creative testing processes, and execution speed.</li></ul> 


Knowledge, Skills and Abilities:

Required:
<ul><li>Hands-on experience executing or supporting paid media campaigns across platforms such as Google Ads, Meta Ads, TikTok Ads, Apple Search Ads, or similar performance channels.</li>
<li>Experience with MEA-specific platforms, or similar regional paid media platforms strongly preferred.</li>
<li>Strong campaign operations skills, including campaign setup, trafficking, QA, budget pacing, naming conventions, tracking, and performance reporting.</li>
<li>Working knowledge of paid search, paid social, app acquisition, display, retargeting, shopping campaigns, catalog ads, and feed-based advertising.</li>
<li>Ability to analyze campaign performance and identify practical optimization opportunities.</li>
<li>Familiarity with key performance metrics including CAC, ROAS, LTV, conversion rate, CTR, CPC, CPM, CVR, payback period, retention, and contribution margin.</li>
<li>Exposure to incrementality measurement, platform lift studies, holdout testing, geo testing, attribution analysis, or media mix measurement preferred.</li>
<li>Experience supporting creative testing and translating performance results into clear creative learnings.</li>
<li>Strong attention to detail and ability to manage multiple campaigns, markets, deadlines, and stakeholders at once.</li>
<li>Comfortable working with spreadsheets, dashboards, reporting tools, and campaign management platforms.</li>
<li>Professional fluency or native-level fluency in English required.</li>
<li>Professional fluency or native-level fluency in Arabic or Hebrew preferred.</li></ul> 


Equipment Knowledge:
<ul>
<li>Experience with Microsoft Office Suite (Word, Excel, PowerPoint)</li>
<li>Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred</li>
<li>Experience with analytics and BI tools such as Looker, Tableau, Google Analytics, Amplitude, or similar platforms.</li>
<li>Experience with ecommerce marketing operations platforms &amp; tools.</li></ul> 


Experience Requirements:

Generally requires one 1-2 years of experience in performance marketing, growth marketing, paid media, digital marketing, or marketing operations. 


Education Requirements:
<ul>
<li>Bachelor's Degree in Business or related field preferred.</li></ul> 


#LI-AG1<div>

Staffing Agency Submission Notice
 
iHerb does not accept unsolicited 3rd party (&quot;Agency&quot;) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb 
iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. 
 
We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. 
 
Our vision is to become the #1 destination for health and wellness across the world. 
 
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer &middot; Empower Our People &middot; Be Entrepreneurial &amp; Pivot Quickly &middot;
 
Embrace Diversity &amp; Inclusion &middot; Strive for Simplicity 

iHerb Benefits 
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.</div></div>

Join iHerb and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

iHerb

About Company

Sr. Software Engineer II - AI

Growth Marketing Specialist (MEA)

Growth Marketing Specialist (MEA)