Qureos Mentor

iManage

<div>We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.
Being a Staff Software Engineer at iManage Means&hellip; 
You will play a key role on a team responsible for supporting iManage&rsquo;s core platform. In this role, you will be at the center of the development team with responsibility and control over what you are building and will make a real impact on our customers and users. You will have the opportunity to work on modern technologies like Java, Docker, Kubernetes, MariaDB Clusters, and more. Our work culture allows us to build great relationships while having fun solving challenging problems, supported by leaders that care about you at a personal and professional level.
iM Responsible For&hellip;<ul><li>
Designing and implementing new architectural patterns to help the iManage Work family of products scale to meet the demands of our existing traffic and future growth</li><li>
Collaborating within cross-functional engineering teams as well as peer teams to build an integrated solution</li><li>
Keeping developer productivity and software quality high using innovative backend tooling</li><li>
Communicating, documenting, and presenting in front of technical and business audiences</li><li>
Striving to consistently learn and improve within the company as well as share knowledge with colleagues globally</li></ul>
iM Qualified Because I Have&hellip;<ul><li>
The heart of a maker, with a passion for combining infrastructure and software to bring great ideas to life</li><li>
The desire to work with cloud-native services in Azure to scale a platform with a global footprint</li><li>
A bachelor's or master's degree in computer science or related field</li><li>
7+ years of experience building software or applications with Java</li><li>
Proficiency in one other programming languages; full-stack development as a plus</li><li>
Proficiency with relational database and NoSQL systems</li><li>
Thought leadership and design skills in one or more key technology areas: high-transaction systems, micro-services based distributed architectures, fault-tolerant designs, data and system security</li><li>
Experience with Linux platform as development and runtime environment</li><li>
Knowledge of secure coding and design practices (including threat modelling) as a plus</li><li>
Exposure to CI/CD pipelines and build management; use of Docker as a plus</li></ul>
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To&hellip;<ul><li>
Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.</li><li>
Have flexible work hours that allow me to balance my &lsquo;me time&rsquo; with my work commitments.</li><li>
Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.</li><li>
Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.</li><li>
Own my career path with our internal development framework. Ask us more about this!</li><li>
Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.</li><li>
Join an innovative, industry leading SaaS company that is continuing to grow &amp; scale!</li></ul>
iManage Is Supporting Me By...<ul><li>
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.</li><li>
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.</li><li>
Rewarding me with an annual performance-based bonus.</li><li>
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.</li><li>
Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.</li><li>
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.</li><li>
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.</li><li>
Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.</li></ul>
The overall US annual base salary range for this position is $122,000&ndash;$188,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. 
About iManage&hellip;
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we&rsquo;re looking for people who love a challenge. People who are happiest when they&rsquo;re solving problems and collaborating with the industry&rsquo;s best and brightest. That&rsquo;s the iManage way. It&rsquo;s how we do things that might appear impossible. How we develop our employees&rsquo; strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data:
https://imanage.com/privacy-policy/
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QOU79i1vyp</div>

Staff Software Engineer (Java)

<div>We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays &amp; Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. 
 
Being a Customer Experience Operations Analyst at iManage Means&hellip; 
 
You will join one of our fastest growing teams and learn from subject matter experts in cloud technologies, while supporting the operations of our Customer Success and wider Customer Experience teams globally. Through resource coordination and maintenance of our cloud client data, you will play a key role in keeping our cloud implementation timelines on track to ultimately provide a positive customer experience. 
 
iM Responsible For&hellip;<ul><li>
Maintaining the integrity of cloud related customer data and contractual details into appropriate systems including Salesforce and Zendesk</li><li>
Carrying out provisioning of iManage cloud services for customers and partners, ensuring that SLAs are met or exceeded</li><li>
Liaising with internal iManage teams including Cloud Operations, R&amp;D, Pre-Sales, Sales, Legal and Product Management to ensure successful delivery of the components required for iManage Cloud solutions</li><li>
Coordinating schedules with internal resources and partners to ensure successful delivery of cloud implementation in a timely manner</li><li>
Creating and maintaining NPS templates, analyzing responses and trends, and reporting results and trends to internal stakeholders</li><li>
Providing partner support and follow-up to inquiries via email on behalf of Customer Success Managers when needed</li><li>
Managing CX Operations team documentation, including both internal and partner/customer- facing materials</li><li>
Proactively identifying opportunities for process improvement</li><li>
Providing analytical insights and reporting to internal and external stakeholders
</li><li>Participating in data analysis projects to help in automating our processes, establishing proper reporting, and helping our team to make better data-driven decisions</li></ul>
iM Qualified Because I Have&hellip;<ul><li>
A strong attention to detail</li><li>
Strong written and verbal communication skills</li><li>
A curiosity to learn a full range of technology platforms and an ability to apply new skills rapidly</li><li>
Proven the ability to work with a team in a fast-paced environment</li><li>
A passion for customer satisfaction and excellent customer service skills</li><li>
Project management skills</li><li>
Experience with Salesforce and Microsoft Office applications</li></ul>
Bonus Points If I Have...<ul><li>
Experience working within a cloud technology environment</li><li>
Development (coding, scripting) experience</li><li>
Knowledge of iManage solutions</li><li>
Knowledge of Totango, Gainsight or other Customer Success platform</li></ul>
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 
 
iM Getting To&hellip;<ul><li>
Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!</li><li>
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.</li><li>
Own my career path with our internal development framework. Ask us more about this!</li><li>
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses &amp; training.</li><li>
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.</li><li>
Enjoy flexible work hours that empower me to balance personal time with professional commitments.</li><li>
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.</li></ul>
iManage Is Supporting Me By...<ul><li>
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.</li><li>
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.</li><li>
Rewarding me with an annual performance-based bonus.</li><li>
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.</li><li>
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.</li><li>
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.</li><li>
Having multiple company wellness days each year to prioritize mental health and well-being.</li><li>
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.</li></ul>
The overall US annual base salary range for this position is $80,000 - $100,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. 
 
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review. 
 
About iManage&hellip; 
 
At iManage, we are dedicated to Making Knowledge Work&trade;. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. 
 
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. 
 
So we&rsquo;re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry&rsquo;s best and brightest. That&rsquo;s the iManage way. It&rsquo;s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. 
 
Whoever you are, whatever you do, however you work. Make it mean something at iManage. 
 
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 
Learn more at: www.imanage.com 
 
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/ 
 
#LI-AH1 
#LI-Hybrid 

v06mUcw8hK</div>

Customer Experience Operations Analyst

Join iManage and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

iManage

ABOUT_COMPANY

Staff Software Engineer (Java)

Customer Experience Operations Analyst