Qureos Mentor

ITech Global SMC Private Limited

Responsibilities<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue, and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>Requirements and skills<ul><li>Previous experience in a customer support role</li><li>Track record of over-achieving quota</li><li>Strong phone and verbal communication skills along with active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>BS Degree</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Representative

Join ITech Global SMC Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ITech Global SMC Private Limited

ABOUT_COMPANY

Customer Service Representative