Qureos Mentor

ITproposal

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 About The Job Backfill Tech Support
 
 
 
 Backfill IT Tech Support
 
 
 Location: &Scedil;i&scedil;li, Istanbul, Turkey &ndash; 100% On-site
 
 
 Type: Freelance / Contract, Backfill
 
 
 Rate: 500 Turkish Lira per hour
 
 
 Benefits:300 Turkish Lira food allowance per day worked + travel allowance paid
 
 
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 Role Overview
 
 
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 You'll act as a backfill for our internal IT team in &Scedil;i&scedil;li, covering gaps during leave, peak workload, and project cutovers. The role is hands-on, user-facing, and focused on keeping staff productive with minimal downtime. You'll be the first point of contact for most IT issues and work closely with our 2nd/3rd line engineers for escalations.
 
 
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 Key Responsibilities
 
 
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 End-User Support
 
 
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 Respond to tickets, calls, and walk-ins for hardware, software, and network issues
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 Troubleshoot Windows 10/11 desktops, laptops, and peripherals on-site
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 Support Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint, Excel, Word
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 Perform password resets, MFA setup, and account unlocks in Active Directory/Azure AD
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 Configure and troubleshoot printers, scanners, video conferencing equipment
 
 
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 Systems &amp; Infrastructure
 
 
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 Image and deploy new devices using MDT/Intune/Autopilot
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 Basic network troubleshooting: Wi-Fi, LAN, VPN connectivity, DNS, DHCP
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 Install and configure business apps, drivers, and security patches
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 Maintain asset register and ensure devices are tagged and tracked
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 Follow change management and ITIL-based incident management processes
 
 
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 Documentation &amp; Process
 
 
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 Log all interactions in ServiceNow/Zendesk with clear notes and resolution steps
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 Create and update KB articles for common issues
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 Escalate complex issues to L2/L3 with proper handover documentation
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 Participate in handover meetings at shift start/end
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 Required Skills &amp; Experience
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 2-4 years in IT Helpdesk, Desktop Support, or similar role
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 Strong troubleshooting of Windows OS, hardware, and MS 365
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 Working knowledge of Active Directory, Azure AD, Group Policy basics
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 Understanding of TCP/IP, DNS, DHCP, VPN concepts
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 Experience with ticketing systems and remote support tools like TeamViewer, AnyDesk, RDP
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 Professional English and local language - for documentation, communication and vendor calls
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 Customer-focused mindset with patience for non-technical users
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 Nice to Have
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 ITIL Foundation certification
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 Experience with Intune, Autopilot, SCCM
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 Basic Linux/macOS support
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 Experience in a multi-national or fast-paced environment
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 Schedule &amp; Coverage
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 Work is scheduled as and when needed
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 Shifts are confirmed in advance
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 No remote work &ndash; all support is on-site in &Scedil;i&scedil;li due to data security requirements
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 You will receive your schedule in advance unless there is a need or an emergency
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Backfill Tech Support

Join ITproposal and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ITproposal

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Backfill Tech Support