Qureos Mentor

iXceed Solutions

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 Role - ServiceNow ITSM ITOM Consultant
 
 
 Location - Pune
 
 
 Role Type - Permanent
 
 
 
 
 
 
 Primary Responsibilities:
 
 
 <ul>
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 Design and implement ServiceNow ITSM solutions including Incident, Problem, Change, Knowledge, Service Request Management, and Service Catalog.
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 Lead implementation and optimization of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
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 Develop and maintain an accurate and complete Configuration Management Database (CMDB) with proper CI class structure, relationships, and reconciliation processes.
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 Configure and manage ServiceNow Discovery for on-prem and cloud-based infrastructure across hybrid environments.
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 Lead ServiceNow integration projects using REST/SOAP APIs, MID Servers, and Integration Hub with external systems such as monitoring tools, CMDBs, asset management systems, and ITSM platforms.
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 Define and implement data normalization, reconciliation, and health checks for CMDB data integrity.
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 Translate business requirements into technical designs and deliver scalable and efficient ServiceNow solutions.
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 Develop and customize workflows, business rules, client scripts, and UI policies across the ServiceNow platform.
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 Collaborate with infrastructure, application, and security teams to ensure ServiceNow aligns with operational and governance policies.
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 Work with ServiceNow platform owners and architects to ensure alignment with best practices and platform roadmap.
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 Provide technical leadership, guidance, and training to junior consultants or client stakeholders as needed.
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 Ensure all ServiceNow implementations follow ITIL practices and organizational standards.
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 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
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 7+ years of experience implementing and supporting ServiceNow ITSM and ITOM solutions.
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 In-depth knowledge of ServiceNow platform architecture, including data model, security, scripting (JavaScript), and integrations.
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 Proven experience in configuring and managing ServiceNow Discovery, Service Mapping, and CMDB.
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 Experience with MID Servers, network protocols (SNMP, WMI, SSH), and discovery patterns.
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 Strong hands-on experience in building Service Catalogs, Request Workflows, and Service Request Fulfillment.
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 Proficient in developing REST/SOAP API integrations and working with IntegrationHub, Flow Designer, and Workflows.
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 Familiarity with integrating ServiceNow with monitoring and observability platforms (e.g., Prometheus, OpsRamp, SolarWinds, etc.).
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 Solid understanding of ITIL frameworks and best practices.
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 Experience with data normalization, CMDB health metrics, and CMDB governance.
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 Working knowledge of other ITSM tools such as BMC Remedy, Cherwell, ManageEngine, Jira Service Management, etc.
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 Experience with integrating ServiceNow with DevOps tools set like Ansible, Terraform and CI/CD pipelines.
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 Excellent troubleshooting, analytical, and communication skills.
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 ServiceNow Certified System Administrator (CSA) certification required.
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 </ul>
 
 
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ServiceNow Consultant

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iXceed Solutions

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ServiceNow Consultant