Urwah Admin

Ibex

GENERAL JOB DESCRIPTIONThe Therapeutics Lead oversees the entire patient enrollment process for therapeutic (non-vaccine) clinical trials.This includes recruiting eligible participants, meticulously prescreening them against eligibility criteria, andcontinuously focusing on increasing throughput to our sites.They must ensure patients understand the study's purpose, risks, and their rights, making a voluntary decision toparticipate. Throughout, strict adherence to ethical guidelines, regulations, and protocols is crucial for maintaining arobust participant cohort and trial integrity.DUTIES &amp; RESPONSIBILITIESTeam Leadership and Oversight:&#9679; Provide continuous guidance and motivation to team members, fostering a positive and productive workenvironment.&#9679; Offer daily oversight to the team, collaborating closely to ensure the completion of tasks and achievementof goals.&#9679; Proactively identify and anticipate potential challenges within the team early in the day, taking promptaction to address them effectively.&#9679; Conduct daily team huddles to specify daily booking goals and address concerns.&#9679; Swiftly assign and monitor potential prospects to allocate staff, minimizing disruptions to daily and weeklyoperations.&#9679; Maintain optimal staff allocation to meet daily and weekly objectives, ensuring smooth operations and goalattainment.Performance Monitoring and Improvement:&#9679; Monitor the assigned team's daily and weekly productivity and performance, providing feedback andsupport for enhancement.&#9679; Analyze and present metrics to leadership daily and weekly, identify gaps and areas for improvement,implement corrective measures, and provide updates to the team leadership.&#9679; Promptly escalate any concerns regarding quality or training deficiencies within the team to Supervisors forresolution.&#9679; Train &amp; develop staff on appropriate protocols and sales.&#9679; Ensure that staff is informed about their KPIs.General Responsibilities:&#9679; Collaborate with site teams to finalize patient outcomes.&#9679; Handle any additional tasks or assignments delegated by Management with diligence and professionalism.KNOWLEDGE &amp; EXPERIENCEEducation: A Bachelor's degree in a Healthcare or Medical field is required, with a preference for Foreign MedicalGraduates or Pharm-DExperience: A minimum of two years in a call center environment is essential, along with significant experience inpatient recruitment and enrollment.Knowledge and Skills:&#9679; Strong leadership and team management.&#9679; Collaborative team player.&#9679; Critical thinking and problem-solving.&#9679; Ability to effectively engage and guide patients through various communication channels.&#9679; Excellent oral and written communication.&#9679; Proficiency in Google Sheets and Excel.&#9679; Strong organizational and time management.&#9679; Knowledge of HIPAA compliance and healthcare regulations is a plusJob Type: Full-timePay: Rs220,000.00 per monthEducation:<ul><li>Doctorate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>MBBS Degree (Required)</li></ul>

Medical Consultant

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Services Specialist

Join Ibex and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ibex

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Medical Consultant

International Customer Services Specialist