Urwah Admin

Ibex

Job description:Job Summary: We are seeking a motivated and customer-focused BPO Customer Support Executive (International) to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:<ul><li>Handle inbound customer interactions for international clients via calls or chat</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner</li><li>Maintain detailed and accurate records of customer interactions in CRM systems</li><li>Meet individual and team performance targets, including quality and productivity metrics</li><li>Escalate complex issues to relevant departments when required</li><li>Maintain a high level of customer satisfaction and professionalism at all times</li></ul>Job Types: Full-time, Contract, FresherContract length: 6 monthsWork Location: In person Karachi.Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

BPO Customer Support Executive (International)

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BPO Customer Support Executive (International)