Qureos Mentor

ibex.digital

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 Job Overview
 
 
 
 ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. The Social Media Coordinator within the Operations department handles customer inquiries via live chat and email, promptly answering customer queries. Provide knowledgeable help to customers and go the extra mile in providing the correct details of customer queries and complaints. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
 
 
 
 Job Description
 
 
 
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 Answering customers' inquiries via Chat, Email, and Social Media and providing the right information
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 Answering or making transactions to customers to learn about and address their needs, complaints, or other issues with products or services
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 Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
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 Communicates with other departments to answer customers&rsquo; inquiries, solve their problems and fulfill their needs
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 Building lasting relationships with clients and other team members based on trust and reliability
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 Utilizing software, databases, scripts, and tools appropriately
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 Understanding and striving to meet or exceed metrics while providing excellent consistent customer service
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 Taking part in training and other learning opportunities to expand knowledge of the company and position
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 Adhering to all company policies and procedures
 
 
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 Job Specifications
 
 
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 Excellent communication skills (English verbal and written)
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 Analytical and multitasking skills
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 Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
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 Proficient with MS Office particularly MS Excel (Spreadsheet)
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 Must be flexible to work in shifts
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 Graduate or above
 
 
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 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
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Social Media Coordinator

Join ibex.digital and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ibex.digital

About Company

Social Media Coordinator