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Ibridge Techsoft LLC

Position: SFCC &amp; SFMC &ndash; MCE &amp; MCP (SFCC certification is mandatory)Location: - Atlanta, GA Hybrid- onsite 3 days a week L1 &ndash; Application Monitoring (SFCC &amp; SFMC &ndash; MCE &amp; MCP)<ul><li>Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs.</li><li>Monitor SFMC (MCE &amp; MCP) journeys, automations, email sends, API usage, and batch activity.</li><li>Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs).</li><li>Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures.</li><li>Validate email deliverability: bounces, suppressions, spam indicators, and send logs.</li><li>Perform initial checks for REST API failures, authentication issues, or data sync gaps.</li><li>Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps).</li><li>Conduct post-deployment health checks for SFCC &amp; SFMC environments.</li><li>Track all incidents through SLA-driven updates and ensure timely communication with stakeholders.</li><li>Follow incident and change management processes for ticket creation, updates, and approvals.</li><li>Interact with customers/business teams to gather initial details or clarify symptoms before escalation.</li><li>Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently.</li></ul>L2 &ndash; Technical Production Support (SFCC &amp; SFMC &ndash; MCE &amp; MCP)<ul><li>Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects.</li><li>Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues.</li><li>Investigate REST API failures, rate limits, payload errors, and integration-related defects.</li><li>Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework.</li><li>Troubleshoot SFCC &harr; SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors.</li><li>Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems).</li><li>Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions.</li><li>Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments.</li><li>Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance.</li><li>Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues.</li><li>Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles.</li><li>Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning.</li><li>Provide clear customer communication during incident bridges, status calls, and post-incident reviews.</li><li>Work independently with minimal supervision while continuously learning new platform features and technologies.</li></ul>Job Type: ContractPay: $70.00 - $75.00 per hourExpected hours: 40 per weekLicense/Certification:<ul><li>SFCC certification (Required)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30303

SFCC & SFMC Engineer

Join Ibridge Techsoft LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ibridge Techsoft LLC

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SFCC & SFMC Engineer