Abrar Admin

ICAT Logistics, Inc.

<div>Description:

The IT Business Systems Support Analyst&rsquo;s role is to provide technical support on the company&rsquo;s Transportation Management Systems (TMS), assist in managing IT Inventory and workstation builds, and provide local software and hardware support to end users.
Essential Duties and Responsibilities<ul><li>
Assist with managing the help desk ticketing software and promptly responding to employee requests, with a focus on tickets related to ICAT and Axis TMS (WorldTrak)</li><li>
Document ICAT operating platform issues and bug testing. Engage with the software provider for updates on development.</li><li>
Assist with managing ICAT&rsquo;s IT Hardware Inventory</li><li>
Building, updating, and refreshing laptops/PCs</li><li>
Allocating and tracking inventory by location</li><li>
Managing stock levels of extra equipment</li><li>
Local employee PC setup, maintenance, and relocation</li><li>
Azure AD configuration and maintenance, mainly as it pertains to new users and workstations being added to the environment</li><li>
Company intranet maintenance</li><li>
Assist with SharePoint, MS365 and email configuration and maintenance</li><li>
Assist with PC software/hardware troubleshooting</li><li>
Assist to develop, document, and maintain IT best practices through the creation of IOPs (ICAT Operating Procedures) and correlating IOMs (ICAT Operating Manual)</li><li>
Assist with the employee integration/termination processes</li><li>
Provide on-boarding and IT related training for new employees</li><li>
Perform other clerical/office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax).</li><li>
Perform other duties as assigned</li></ul>
Requirements:

Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field. Applicable experience with IT Support and/or TMS functions. Equivalencies considered</li><li>
2+ years of IT support, helpdesk experience and/or applicable certificates in the IT field</li><li>
Structured Query Language (SQL)</li><li>
Knowledge of computer network topography</li><li>
Experience in systems analysis</li><li>
Functional proficiency in Microsoft Office, particularly Excel. MS Access experience a plus</li><li>
Experience working with WorldTrak</li></ul>
Key Competencies<ul><li>
Strong analytical and problem-solving skills</li><li>
Extremely well organized, able to plan and effectively set priorities for implementation</li><li>
Comfortable operating in a high growth, high-expectation client centric environment</li><li>
Resilient, adaptable and capable of leading through change</li><li>
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization</li><li>
Excellent communication and collaboration skills across all levels of the organization</li><li>
Ability to prioritize and work independently with minimal supervision</li><li>
Understanding and responsive to situations that require a sense of urgency</li><li>
Consistent in follow-up and follow-through</li><li>
Credible with a high level of personal integrity</li><li>
Team-oriented, loyal, and supportive of colleagues</li><li>
Adaptive to ICAT&rsquo;s core values</li></ul>
Salary Range: $80,000 - $90,000
Join Our Team
If you&rsquo;re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply.
Learn more about our available opportunities by visiting https://icatlogistics.com or by contacting our Senior Talent Business Partner, Cindy Meckling, at cindy.meckling@icatlogistics.com.
We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.</div>

IT Business Systems Support Analyst

Join ICAT Logistics, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ICAT Logistics, Inc.

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IT Business Systems Support Analyst