Qureos Mentor

<div>Join a dynamic, growth-oriented organization where collaboration, customer focus, and performance excellence drive everything we do. As an Inside Sales Supervisor at ICC, you'll lead and develop a talented inside sales and support team, driving sales performance, service quality, and customer satisfaction. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about developing people, building relationships, and achieving measurable results.

JOB SUMMARY

The Inside Sales Supervisor is responsible for leading the inside sales and support team, driving sales performance, and ensuring outstanding customer service to achieve branch sales, customer growth, and service objectives.

This position oversees daily sales operations, monitors key performance metrics, and supports team members to meet productivity, margin, and service goals. Success in this role requires balancing multiple tactical priorities while aligning with key strategic company objectives.

As a leader, your success is tied to the success of your team. You will serve as a key collaborator, ensuring appropriate resources are coordinated and that customers continually experience the high standards of service that define ICC.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties as assigned.)

Initial Onboarding and Strategic Alignment
<ul>
<li>Within the first 30 days, meet with the Inside Sales Manager, Regional Operations Manager, and Regional Product Marketing Manager to understand the company vision, branch goals, and key objectives.</li>
<li>Develop and document a strategy to measure progress toward achieving monthly branch sales and margin targets.</li>
</ul>
Team Development and Performance Management
<ul>
<li>Establish monthly one-on-one meetings and quarterly performance reviews with each team member to ensure alignment with company goals and individual development plans.</li>
<li>Evaluate team members' performance regularly, identify areas for improvement, and implement development or coaching plans as needed.</li>
<li>Ensure the team consistently demonstrates professionalism and collaboration with colleagues and internal support departments.</li>
</ul>
Systems and Process Proficiency
<ul>
<li>Within the first 60 days, develop working knowledge of the ICC CRM system and related sales processes.</li>
<li>Coach and train team members to use available system tools and resources effectively to manage sales activities, customer interactions, and issue resolution.</li>
</ul>
Sales Development and Business Growth
<ul>
<li>Coach the inside sales and support team on identifying and developing new business opportunities.</li>
<li>Partner with the District Manager to implement proactive business development plans for the team.</li>
<li>Build and maintain strong working relationships with internal support personnel and external partners.</li>
<li>Meet or exceed key performance objectives for the branch, including margin, profitability, and customer count growth, within the first 12 months.</li>
</ul>
Talent Management and Recruitment
<ul>
<li>Build a strong talent pipeline by networking and identifying potential future candidates for inside sales and service roles.</li>
<li>Mentor and coach employees to enhance their product and supplier knowledge, contributing to their professional growth and team success.</li>
</ul>
Performance Measurement
<ul>
<li>Define, monitor, and evaluate measurable objectives and tactics for the inside sales team to support branch goals and continuous improvement.</li>
</ul>Requirements:
EDUCATION/EXPERIENCE:
<ul>
<li>Bachelor's degree in a relevant field or a minimum of 4 years of progressively responsible experience in the electronics or related distribution industry (or an equivalent combination of education and experience).</li>
<li>Minimum of 2 years of experience in a supervisory or team lead role.</li>
<li>Experience working with CRM or other sales software required.</li>
</ul>
SKILLS AND REQUIREMENTS:
<ul><li>Must meet the definition of a US Person under ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).</li>
<li>Must be able to report to the assigned office location on scheduled in-office days.</li>
<li>Excellent interpersonal, written, and verbal communication skills, with strong leadership and negotiation abilities.</li>
<li>Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).</li>
<li>Strong organizational and time-management skills; ability to multitask effectively.</li>
<li>Demonstrated ability to mentor and lead a team with enthusiasm and professionalism.</li>
<li>Business acumen to analyze financial data, plan budgets, and support branch growth.</li>
<li>Creative problem-solving and decision-making skills.</li>
<li>Customer-focused approach with a commitment to service excellence.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Must have a valid driver's license and maintain a driving record in good standing.</li>
<li>Ability to travel as needed, including frequent local driving.</li>
<li>Ability to build relationships, develop business strategies and improve resources.</li>
<li>Must have a valid driver's license.</li>
<li>Driving record must be in good standing.</li>
<li>Must be able travel including driving frequently.</li>
</ul>
PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) 
 
Req Benefits: Our company offers a comprehensive benefits package to all full time, regular employees located in the United States which include: Comprehensive medical, dental and vision; Vacation, sick time and holidays; Accident, life, disability and critical illness
 
Compensation: $90,000-$100,000
 
Additional Details :
<div>To perform this position, you must be a US Citizen due to contractual requirements with the US Navy. 
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:</div>
<div></div><div>We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate Connecting Components - A Division of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are protected veterans, and individuals with disabilities. Heilind Mil-Aero is a VEVRAA Federal Contractor.</div>
<div></div><div>The American with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the &quot;essential functions&quot; of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.</div>
<div></div><div>As a Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click on the following links:</div>
<ul><li>E-Verify</li>
<li>Right to Work (English) (Spanish)</li></ul> 
ICC and TrekConnect, a subsidiary of Heilind Mil-Aero, offers a comprehensive benefits package to all full time, regular employees which include:
<ul>
<li>Comprehensive medical, dental and vision</li>
<li>PTO and holidays</li>
<li>Accident, life, disability and critical illness insurance</li>
<li>401k program with match</li>
<li>Wellness programs</li>
<li>Tuition reimbursement</li>
<li>Pet insurance</li>
<li>Employee discount program</li>
<li>Referral bonuses</li></ul></div>

Inside Sales Supervisor

Join ICC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ICC

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Inside Sales Supervisor