Qureos Mentor

Ice Craft

Job Summary:The Rider Incharge is responsible for supervising, managing, and supporting the delivery rider team to ensure efficient, timely, and accurate deliveries. This role involves monitoring rider performance, maintaining delivery standards, handling logistics coordination, and ensuring compliance with company policies.Key Responsibilities:<ul><li>Team Supervision: Manage and oversee all delivery riders, including attendance, scheduling, and performance monitoring.</li><li>Dispatch Management: Assign daily delivery routes and ensure all deliveries are completed on time.</li><li>Performance Tracking: Track key metrics such as delivery time, customer satisfaction, and rider productivity.</li><li>Training &amp; Development: Train new riders on company protocols, safety standards, and customer service.</li><li>Fleet &amp; Equipment Management: Ensure all delivery vehicles (bikes, scooters, etc.) are properly maintained and in good condition.</li><li>Issue Resolution: Handle customer complaints, rider incidents, and operational challenges promptly.</li><li>Compliance: Ensure all riders follow safety guidelines, traffic regulations, and company policies.</li><li>Reporting: Prepare daily/weekly reports on rider activities, delivery success rates, and any operational issues.</li><li>Coordination: Work closely with dispatch, customer service, and warehouse teams for smooth delivery operations.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Logistics, Operations Management, or related field (preferred).</li><li>2&ndash;4 years of experience in delivery operations, fleet management, or logistics supervision.</li><li>Strong leadership and communication skills.</li><li>Ability to handle pressure and manage a large team.</li><li>Basic computer literacy (Excel, Google Sheets, delivery management software).</li><li>Good knowledge of local routes and delivery areas.</li></ul>Key Competencies:<ul><li>Team leadership and motivation</li><li>Problem-solving and decision-making</li><li>Time management and multitasking</li><li>Customer service orientation</li><li>Attention to detail and accountability</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Rider Incharge

Location: Korangi Industrial Area KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join Hobnob. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls/messages in a professional manner.</li><li>Respond promptly to customer inquiries regarding orders, products, and services.</li><li>Resolve complaints efficiently and escalate issues where necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Coordinate with internal departments (Sales, Delivery, Operations) to ensure customer satisfaction.</li><li>Provide product knowledge and assist customers in making informed decisions.</li><li>Ensure compliance with company policies and standards in all customer dealings.</li></ul>Requirements:<ul><li>Minimum Intermediate or above with relevant experience.</li><li>Proven work experience in customer service or a similar role.</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving attitude with attention to detail.</li><li>Proficiency in MS Office and basic computer applications.</li><li>Ability to work in shifts, including weekends and evenings if required.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Residential Address</li><li>Expected Salary</li></ul>Work Location: In person

Customer Service Representative

Join Ice Craft and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ice Craft

ABOUT_COMPANY

Rider Incharge

Customer Service Representative