Qureos Mentor

Icertis

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 Icertis is looking for a senior leader in product marketing who embraces AI-first approaches to messaging, content creation and product launches. This is a high impact role, partnering closely with sales leaders and product management.
 
 
 This high visibility role reports to the CVP of Product Marketing, with regular interactions with the C-suite. While the role is based out of India, it demands cross-time-zone agility with the US based teams.
 
 
 This role will require you to build GTM strategy jointly with the business &amp; product teams, create impactful messaging for the top Icertis solutions and the related downstream content. This role will drive some of the vertical solutions that Icertis offers &amp; continues to build upon.
 
 
 The ideal candidate will not only bring a wealth of experience &amp; knowledge in messaging, storytelling &amp; content creation but they are expected to be an AI-first marketer. As an AI-first marketer, they&rsquo;ve experimented with using AI in their craft and come with a POV on how best to use it to scale the multiple demands of product marketing. Icertis is a at a unique point in its journey &ndash; its at a sweet spot of operating like a startup but with the intention of building processes to scale up to be a $1B company. As such, the right person for this role will have the required hustle to get things done &ndash; with a focus on outcomes vs output. This is a player-coach role, and will need you to not only coach the team but also run your own projects.
 
 
 
 
 
 
 Responsibilities
 
 
 :
 
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 Spearhead the go-to-market (GTM) strategy &amp; activities for other vertical solutions jointly with the business &amp; product teams.
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 Be an AI-first thinker, leader &amp; doer.
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 Own creation of messaging and downstream content to tell the stories that will drive unique value prop
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 Craft captivating collateral: presentations, whitepapers, blogs, demos, videos that wow and convert.
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 Deliver razor-sharp competitive intel and messaging to accelerate sales wins.
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 Fuel sales enablement with training and tools to speed up deals and customer growth.
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 Team up cross-functionally within marketing on demand gen, launches, and insights for executive decisions.
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 </ul>
 
 
 
 
 
 Skills and Qualifications:
 
 
 
 <ul>
 <li>
 15+ years in enterprise SaaS product marketing.
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 <li>
 
 Growth mindset
 
 is a requirement with the ability to learn and master new technologies.
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 Track record of driving successful product launches and scaling go-to-market motions.
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 Outstanding storytelling, communication, and executive presentation skills.
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 A collaborative, roll-up-your-sleeves mindset with a global perspective.
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 <li>
 Proven ability &amp; willingness to work across time zones - especially
 
 Seattle (US HQ)
 
 and
 
 Bangalore
 
 .
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 Bachelor&rsquo;s degree required, MBA a plus.
 </li>
 </ul>
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Senior Director Product Marketing

<div>
 
 Job Description
 
 
 
 Icertis Customer Experience and Success Management is seeking a dynamic and results-driven individual to lead and manage customer adoption initiatives. In this role, you will design and execute data-driven, scalable adoption campaigns aimed at improving customer engagement and usage. You&rsquo;ll collaborate with cross-functional teams to develop impactful content and resources, while leveraging key tools like Gainsight, Salesforce, and Power BI to track and optimize program performance. The ideal candidate will be highly analytical, with a passion for driving customer success through actionable insights and data-informed strategies.
 
 
 In this role, you'll be an integral part of our Customer Experience and Success Management team, working closely with leaders and teams across Customer Experience and Success, Support, Sales, Professional Services, Product Management and Marketing to ensure a seamless and effective customer experience.
 
 
 You will need to work from
 
 14:00 &ndash; 22:00 IST
 
 to collaborate with global teams across time zones.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, execute and manage one-to-many adoption campaigns
 </li>
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 <li>
 Create and leverage data-driven insights to identify and segment customers with adoption and usage challenges.
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 Leverage data to identify relevant and high-impact campaign topics that align with customer needs and adoption goals.
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 Collaborate with subject matter experts to create and curate impactful, scalable adoption messaging and content.
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 Design campaign flows for the delivery of content via one-to-many channels such as webinars, email campaigns, and office hours.
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 Partner with Marketing to align on content and campaign execution.
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 Promote campaigns internally, ensuring customer-facing teams are aligned and promoting the campaigns with their customers.
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 Monitor customer engagement levels and measure the overall effectiveness of adoption campaigns.
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 </ul>
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 Identify engagement opportunities for Customer Experience Managers
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 Define data-based criteria to identify and segment customers where proactive engagement is needed.
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 Using Gainsight, Salesforce, Power BI and other tools, alert key Icertis stakeholders (Customer Success Managers, Account Managers, etc.) when one-to-one engagement is needed.
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 Provide actionable insights, recommended engagement activities, and relevant analytics to Icertis stakeholders.
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 Ensure the timely completion of engagement activities by Icertis stakeholders and measure the overall effectiveness of those activities.
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 </ul>
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 Manage content and resources for customer adoption engagements
 </li>
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 Collaborate with subject matter experts to develop and curate an on-demand repository of relevant content, templates, and assets for customer adoption engagements.
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 Maintain and update the repository to ensure internal stakeholders have access to the latest resources to support customer adoption efforts.
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 </ul>
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 Measure and optimize the impact of the Customer Experience and Success team
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 <ul>
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 Continuously track, measure, and analyze data to demonstrate the impact of our programs and engagements.
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 Fine-tune existing processes and experiment with new approaches to enhance the customer journey and adoption rates.
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 Contribute to continuous improvement initiatives and pilot new programs to optimize adoption and customer engagement through digital channels.
 </li>
 </ul>
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 Utilize Gainsight, Salesforce, Power BI, Excel, and other tools to implement programs, monitor program outcomes, and monitor customer health.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in Customer Success, Marketing, or Operations, with a focus on one-to-many engagements, adoption at scale and data-driven strategies.
 </li>
 <li>
 Strong analytical skills with the ability to interpret customer data and deliver insights that influence stakeholder decision-making.
 </li>
 <li>
 Excellent communication skills (both verbal and written), with a strong ability to articulate strategies and plans.
 </li>
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 Experience with tools such as Gainsight, Salesforce, Power BI, Excel, or other customer engagement platforms.
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 Demonstrated experience in leading one-to-many customer meetings, training sessions, and monitoring user engagement at scale.
 </li>
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 Proven project management skills, with the ability to manage multiple initiatives concurrently and deliver results.
 </li>
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 Bachelor&rsquo;s degree or equivalent experience with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
 
 
 
 About The Team
 
 
 
 Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values&mdash;Fairness, Openness, Respect, Teamwork and Execution&mdash;which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
 
 
 Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
</div>

Manager, Customer Success Management(operations)

Join Icertis and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Icertis

ABOUT_COMPANY

Senior Director Product Marketing

Manager, Customer Success Management(operations)