Qureos Mentor

ICICI Bank

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 Essential Services : Role &amp; Location fungibility
 
 
 
 At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as
 
 One Bank, One Team
 
 . To achieve this, employees at ICICI Bank are expected to be
 
 role and location-fungible
 
 with the understanding that
 
 Banking is an essential service
 
 . The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.
 
 
 
 
 
 
 About the Role
 
 
 
 A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being &ldquo;Fair to the Customer and Fair to the Bank&rdquo;. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best in class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being
 
 Fair to the Bank
 
 and
 
 Fair to the Customer
 
 .
 
 
 
 
 
 
 Bankable individuals not just Bankers: We hire from across industries!
 
 
 
 We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service:
 
 Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
 
 
 
 Business Development:
 
 Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers.
 
 
 
 Champion 360-degree banking:
 
 Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
 
 
 
 Enhance the portfolio quality:
 
 Work towards enhancing customer portfolio within the philosophy of
 
 Fair to Bank, Fair to Customer
 
 
 
 
 Customized solutions:
 
 As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.
 
 
 
 Behold our values :
 
 Offer products that are fair to our customers and fair to the bank.
 
 
 
 
 
 
 Key Qualifications &amp; Skills
 
 
 
 
 Educational Qualification:
 
 MBA or Graduates with relevant working experience in the area of relationship management.
 
 
 
 Communication:
 
 Good oral and written communication skills.
 
 
 
 Synergize with Team:
 
 Willingness to work with various teams for on-ground support and deliver enablers as required.
 
 
 
 Improvise:
 
 Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
 
 
 
 Market Sensing;
 
 Monitor and evaluate industry trends, customer drivers and potential partnerships.
 
 
 
 
 
 
 About the Business Group
 
 
 
 ICICI Bank&rsquo;s Retail Banking Group serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With With more than 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business &amp; institutional solutions.
 
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RM - Retail Banking

Join ICICI Bank and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ICICI Bank

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RM - Retail Banking